DekiDoo
Well-Known Member
- Joined
- Jan 21, 2019
- Threads
- 20
- Messages
- 617
- Reaction score
- 579
- Location
- Glendale, AZ
- Vehicle(s)
- 2018 GT PP1
- Thread starter
- #1
Man, I hate making this post. I hate it almost as much as I hate incompetent dealerships. I've had many Ford products, a 2011 GT, 2012 Boss, 2015 F150, 2016 Fiesta (bought for FIL), 2017 Focus ST, 2018 Focus sedan (bought for dad) and now my 2018 GT.
My 2011 GT had pressure plate bolts back out at 900 miles. Syncros went out at 19k. Then again at 33k. The MT82 was replaced twice. When the pressure plate bolts backed out, there was vibration in the driveline on clutch engagement in 1st gear.
Now, on my 2018, there is vibration in 1st and reverse when engaging the clutch. I went to my local dealer, Bell Ford, in Phoenix, and set up an appointment. Other than the vibration issue, the steering wheel is not centered. The car is 8 months old and has less then 6k miles on it. I took the service adviser for a ride and I was immediately able to duplicate the vibration issue for him. One of the techs that was present in the bay also noticed the steering wheel out of alignment and made a comment on it. I drop my car off today, and 6 hours later I get a call to come pick it up. When I get there, I am told the following:
The new Focus... with an automatic... also had a vibration in first and reverse... so its normal. That's right. A completely different car... on a different platform... with a different engine... ..and transmission... powering different wheels... was the deciding factor to tell me that vibration in my car was normal..I immediately went and drove 2 different brand new Mustangs on the lot and neither had the vibration. When I said this to the service guy he told me the guy that who drove my car has 28 years experience running a service center and he says it's normal. Either these people don't care, are too stupid to know otherwise, or just plain hate their customers. This has been my experience with almost every Ford service department, and this will most likely be my last ford product, solely based on terrible after sales service. I also own a Ram, so I know all about visiting service centers, but I have been treated wonderfully by every Ram dealer I visited. I don't have the time to tell service advisers and techs how to do their jobs. They could have easily went out to the lot and saw for themselves that its not normal operation, but instead they had my car for 6 hours just to tell me an automatic ford focus does the same thing, ..and that a crooked steering wheel is normal. Unreal. I'm frustrated beyond belief. Ford dealers are useless, what are my options?
My 2011 GT had pressure plate bolts back out at 900 miles. Syncros went out at 19k. Then again at 33k. The MT82 was replaced twice. When the pressure plate bolts backed out, there was vibration in the driveline on clutch engagement in 1st gear.
Now, on my 2018, there is vibration in 1st and reverse when engaging the clutch. I went to my local dealer, Bell Ford, in Phoenix, and set up an appointment. Other than the vibration issue, the steering wheel is not centered. The car is 8 months old and has less then 6k miles on it. I took the service adviser for a ride and I was immediately able to duplicate the vibration issue for him. One of the techs that was present in the bay also noticed the steering wheel out of alignment and made a comment on it. I drop my car off today, and 6 hours later I get a call to come pick it up. When I get there, I am told the following:
The new Focus... with an automatic... also had a vibration in first and reverse... so its normal. That's right. A completely different car... on a different platform... with a different engine... ..and transmission... powering different wheels... was the deciding factor to tell me that vibration in my car was normal..I immediately went and drove 2 different brand new Mustangs on the lot and neither had the vibration. When I said this to the service guy he told me the guy that who drove my car has 28 years experience running a service center and he says it's normal. Either these people don't care, are too stupid to know otherwise, or just plain hate their customers. This has been my experience with almost every Ford service department, and this will most likely be my last ford product, solely based on terrible after sales service. I also own a Ram, so I know all about visiting service centers, but I have been treated wonderfully by every Ram dealer I visited. I don't have the time to tell service advisers and techs how to do their jobs. They could have easily went out to the lot and saw for themselves that its not normal operation, but instead they had my car for 6 hours just to tell me an automatic ford focus does the same thing, ..and that a crooked steering wheel is normal. Unreal. I'm frustrated beyond belief. Ford dealers are useless, what are my options?
Sponsored
