Dealer Complaint (Bad Practice/Mark-Up/+++)

[Helios]

So i am taking time to write over here about my purchase story, which will be the last ford i ever order in my lifetime. For many reasons that is listed below

I placed an order on 27th december 2021 for a new 2022 shelby gt500, at MSRP and even double confirmed over the phone before placing the order to not bring me in a boat and waste my time if they din't want to sell at ford suggested price.

They wasted 1 month of my time, making all kind of stories about my order being red checked in the system and never went through. Which was complete B.S the order was placed on 27 like supposed to and was just on hold until ford canada pick it up (with no details about the time). They lied to me about having to call ford canada and get an extra allocation for my specific order. One week goes by and they confirmed me that its all good i would get my 2022 gt500 like expected due to the 1 extra allocation ford given them (thats sale director word over the phone)

So i take a trip to the dealership to go put my signature on the paperwork and finalise all this, and while i am waiting on a chair in the waiting room i can hear my saleman getting shit from another director in the place that is pissed off and tells him we don't sell these cars at MSRP but we MARK-UP 20,000$ on any of these. So my saleman apologize and he make a show in front of other clients in the place. So i heard all from sitting behind and i go upfront to confront him about (whats going on?) and then, he goes in silence mode. So i am like i heard you talk about the 20,000$ added up over the pdsf. And tell him honestly if it was over the suggested retail price of ford i wouldnt buy it in the first hand. So it goes like this and i put my signature over the papers and leave with my proof of purchase. It ends like that for tonight.

The next day the director of sale which agreed to the MSRP deal with my saleman calls me personally in the night, and make up a whole story about ford canada meeting and that they heard bad news (theyve been cut on alot of allocations for gt500/raptors/lightning/ect..) and that he will have to refund me my deposit and cancel my order because its impossible for him to delivery my gt500 for 2022 like supposed to.

The next day i call ford canada to file up a complaint, and what news do i hear ? My order is still in place in the system and never been canceled, so they took my driver license/my money deposit/my signature and ordered a car under my name. Faked that its been cacelled to sell it to someone else over MSRP with a huge mark-up. Because they are thief and shark of course.

So i am writing all this, to let everybody know in this forum. That the following dealership listed below is to be avoided at all cost and sincerely hope ford takes action against them and remove their ford performance banners or do something about all this mess. This is not loyal to the customers and is giving ford such a bad reputation this can't be good for marketing and good will.

DEALERSHIP IN QUESTION :

Jacques Olivier Ford
4405 Chambly RD, Saint-Hubert
Canada, Québec
J3Y 3M7
(450) 445-3673
olivierford.com

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[Epiphany]

The next day i call ford canada to file up a complaint, and what news do i hear ? My order is still in place in the system and never been canceled, so they took my driver license/my money deposit/my signature and ordered a car under my name. Faked that its been cacelled to sell it to someone else over MSRP with a huge mark-up.

So what did Ford of Canada have to say about what the dealer did?

 

[STAMPEDE]

Sorry to hear this, what a $hit show. I too want to hear what their response was to you. I wouldn't condemn Ford as a whole as they have little direct control over rouge dealerships, but they can sting them financially in various ways if they wish.
I can't wait for these days of insane prices on cars, boats, real estate, etc. caused by artificially low near 0 rates, trillions in mostly wasted stimulus money, overvalued stock prices, etc. to go boom...and many wonder why we have so much inflation these days...lol

 

[Matermine]

The next day i call ford canada to file up a complaint, and what news do i hear ? My order is still in place in the system and never been canceled.

Nothing in the car business is fast, I'd be shocked to learn it got officially cancelled overnight. I bought mine exactly 3 weeks ago and I still don't have the loan on my credit report. My trade-in just got paid off yesterday.

And orders being cancelled due to supply issues isn't a new thing.

What did the director of sales have to say when you called Ford Canada and they said your order was still in progress?

 

[Helios]

Nothing in the car business is fast, I'd be shocked to learn it got officially cancelled overnight. I bought mine exactly 3 weeks ago and I still don't have the loan on my credit report. My trade-in just got paid off yesterday.

And orders being cancelled due to supply issues isn't a new thing.

What did the director of sales have to say when you called Ford Canada and they said your order was still in progress?

He admitted to it after i called him late during the night after work hours. Told me that he left it in place into the system incase ford deliver the car by chance he would call me back.

Yeah right, hes really taking me for a dummy right here. Like if i don't know he will sell the car to someone else for more behind my back. Why did he refund me my deposit otherwise

They shove one lie after another. Simple as that

 

[Rapid Red]

He admitted to it after i called him late during the night after work hours. Told me that he left it in place into the system incase ford deliver the car by chance he would call me back.

Yeah right, hes really taking me for a dummy right here. Like if i don't know he will sell the car to someone else for more behind my back. Why did he refund me my deposit otherwise

They shove one lie after another. Simple as that

Buying these 350s & 500s is turning out to be nothing but a shell game.

Honesty & integrity are just words in some dictionary, and that's a shame.

 

[STAMPEDE]

He admitted to it after i called him late during the night after work hours. Told me that he left it in place into the system incase ford deliver the car by chance he would call me back.

Yeah right, hes really taking me for a dummy right here. Like if i don't know he will sell the car to someone else for more behind my back. Why did he refund me my deposit otherwise

They shove one lie after another. Simple as that

Unless I missed it you’re still not telling us what Ford Canada said

 

[biminiLX]

Could simply be that he knows he’s unlikely to get the car so he’s appropriately refunding your money?
Now if the car is built and you’re not the first to know at the agreed upon deal, then….
Good luck. If you want one you can get one. Sometimes it’s difficult but I think
its worth the effort.
-J

 

[Helios]

Unless I missed it you’re still not telling us what Ford Canada said

Not much, i filed the claim but have gotten no comeback since. Its almost like they are just employees at home working from distance and barely have any power. Its the way i see it

 

[Helios]

Could simply be that he knows he’s unlikely to get the car so he’s appropriately refunding your money?
Now if the car is built and you’re not the first to know at the agreed upon deal, then….
Good luck. If you want one you can get one. Sometimes it’s difficult but I think
its worth the effort.
-J

I know its all made up story because there is no allocation given yet for 2022 they are just orders sitting in the bank system waiting to be dispatched and put in production.

So unless he spoke with someone of the build plant at the usa. And it got confirmed verbally. Its most likely a lie

And i can't get one, because every ford performance dealership nearby says they are sold out and don't take any order for new 1s

 

[STAMPEDE]

Not much, i filed the claim but have gotten no comeback since. Its almost like they are just employees at home working from distance and barely have any power. Its the way i see it

Hang in there but be persistent, if you haven’t already contact your states business licensing dept and file a complaint, I’ve done this with a rouge bmw dealer and they got action post haste.

 

[Tomster]

Since you are working both the 350 section as well as the 500 section at the same time, ill re-post my advice here for the sake of others.

The allocation and the car belong to the dealer until it is sold to the customer. If a contract is in place for the dealer to sell the specified car to you for a specific price and a deposit is given, then the dealership has to honor it. This has little to do with Ford corporate. Complaining to Ford is a good idea because they don't want this kind of behavior because it is bad for business and it appearance. Complaining to Ford over something like this would be like complaining to a manufacturer of generators when home depot jacks the price after a hurricane.

Any agreement with a dealership should be in a contract. That is why it is critical to get the details written down and agreed upon and if possible have it signed by all parties. You might not get the car, but you would get your deposit back and in a suit you could be awarded damages. Damages in this instance are that you pay whatever ADM it took to get the car as ordered and specified from another dealer somewhere else. If the contract is written correctly, any court would most likely decide in your favor. This may or may not include attorneys fees. Laws vary state to state, but for the most part it is basic contract law.

Everyone should remember that although there are excellent dealerships out there, there are others that are as slimy as could be and will have a hard time leaving money on the table if they can find a buyer who will pay more money.

 

[T.O.Bullitt]

So sorry to hear about the original poster’s experience.
Much like what could have happened to me with Ford two years ago, much different from my more recent experience with GM.
Back in early 2020 when I was waiting for my Bullitt to get built I toyed with changing my order to get a GT500 instead.
That is, if and only if I could get one for MSRP.
I was doubtful because everywhere I looked the dealerships wanted 25k or more in markups.
But the GT500 being the exceptional car it is, I thought I’d ask.
So I emailed the salesman at the dealership who sold me the Bullitt to ask if he could help me as he was a straight up guy who got me the car at a really good price, well below MSRP.
Unfortunately, though, his dealership didn’t have or expect an allocation for a GT500, and he told me that those that did would insist on a big markup in the crazy amounts that seemingly all of them advertised.
So, in the end, I stuck with the order for the Bullitt (and very happy, by the way, that I did - it’s my favourite car ever).
Fast forward to around Christmas 2021 when, on a whim, I built and priced a new CT5 V Blackwing without any expectation of being able to get one at MSRP.
Much to my surprise, I could.
In fact, every dealership that I spoke to that expected to get a future allocation (none have a current allocation) said yes to the first question I always asked, which was: Can you sell me a Blackwing at MSRP?
If I recall correctly I spoke to five in total: four in Ontario, one in Alberta.
Oh, and the only reason I spoke to so many was not because of any issues in respect of price but to find a dealer with a reasonably good chance of getting me into one of these cars, at MSRP, before I die of old age.
So now I’ve got contracts and refundable deposits with two dealerships at MSRP, though like everyone else who wants one of these cars I am in for a long, long wait, probably a year or more.
And while it’s true that there are Cadillac dealers applying markups to Blackwings both in Canada and the US, my experience, and that of many others on a Blackwing enthusiasts forum, seems to be that there are many more who will really and truly get you a car at list price and no more.
All this to ask, then: Is GM, or Cadillac in particular, better than Ford in this respect?

 

[Strokerswild]

A coworker just ordered a CT5-V Blackwing at list. By the sound of things, it was relatively easy.

I suspect that GM doesn't do the allocation BS that Ford does, although I don't know for sure. It seems to be a simpler endeavor to find MSRP deals on GM's hot vehicles. Dodge is for sure. Imagine that, they're in the business to sell vehicles....

 

[lightrules]

A coworker just ordered a CT5-V Blackwing at list. By the sound of things, it was relatively easy.

I suspect that GM doesn't do the allocation BS that Ford does, although I don't know for sure. It seems to be a simpler endeavor to find MSRP deals on GM's hot vehicles. Dodge is for sure. Imagine that, they're in the business to sell vehicles....

i dont think this is the case for the new C8 ZO6...

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