Cooled seats not cooling

[willmkent]

If I were you, I'll call the dealership (their regular number) and insist on talking to the GM. That should escalate things for you.

So my story is a little unique i guess. My local dealer where i buy all of my cars and have them serviced is the dealer I worked for years ago. Always held a good rapport and when i left for a greater opportunity i left on more than perfect terms. That entire dealer is like family to me, I know literally everyone there even down to the sales people. I am good friends with the owners son. So I can't blow up in there about my car, I have a respect for them that I choose to uphold.

I will say this, before I was just going through service, now I am going through the service manager exclusively, whom i used to work for. He has literally been working on getting this resolved harder than anyone i know. He offered me free of charge rental vehicles for the time my car has been there and called me several times to touch base.

Its not my dealer that is the issue, its fords communication to the dealer with these issues that I am having the problem with.

Especially the CSM's who clearly work in LALA land and don't even bother to return an email or phone call

BTW thank you Deysha for following up. So far Deysha has been helpful and continues to communicate, which cannot be said yet for the CSM's...

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[DB23]

Did they check them with the diagnostic tool after they had been on for 15~20 min or longer? If not, then they will probably show to be working "within spec". Many here say the backs stop cooling and even start warming up after being on for 15~20 min.

They said so, but who knows, I didn't watch, had to work. It was also done early this am so perhaps there wasn't the heat soak from being out in the sun etc. the more I research these ac seats the more I see how hit n miss they are in terms of efficiency so maybe they are to spec bad as they are (Google "are ac seats worth it", quite a read). I actually have thoughts of living with it til next summer and if no fix by then maybe installing vents/grills in the seat back to get some air in and heat out.

 

[Fek]

Hello guys, i'm dealing with the same issue as you. I have already open a CASE with Ford and have dropped my car of at my local dealer to have it looked at. Of course i got back the standard answer of" this is how its suppose to work". ( see attached pictures)

I have a feeling that the dealers and only checking the system after 5 mins and not with a body in the seat ( that would add another heat source for the system to try and dissipate).

We clearly don't sit in our cars for only 5 mins at time and they need to test it with someone in the seat for 20-30 min to see that the back portion clearly is not doing its job.

I've messaged the Ford rep here on the forums but have not received a response yet.

Has anyone had any luck with contacting Ford directly or the BBB? I've read the thread just looking for any updates. Ill try to keep you guys update on my progress.

 

[Ap8823]

Contacting the BBB should get things rolling.. Eminences the same and I'm tired of it. Instead of it cooling, the seat warmers come on... Let's get this right ford

 

[FordService]

Add me to the list of people who's cooled seat backs don't work.

The bottoms work OKAY most of the time, one time they worked pretty well and I even felt a little something from the back.. but that was it - just one time randomly.
Going to take it to my local dealership tomorrow.

Let me know what they say and if you’d like me to escalate it for you, woode.

Add me to the list. Haven't taken mine in yet, but plan to do soon.
Seat back starts to cool then stops cooling. The actual seat part works just fine.

I’m happy to escalate this for you when you’re ready, Pony.

So my story is a little unique i guess. ...

BTW thank you Deysha for following up. So far Deysha has been helpful and continues to communicate, which cannot be said yet for the CSM's...

You’re welcome, willmkent. The new CSM tried to call you this morning, and was told you’re on vacation. She also sent you an email.

Hello guys, i'm dealing with the same issue as you. I have already open a CASE with Ford and have dropped my car of at my local dealer to have it looked at. Of course i got back the standard answer of" this is how its suppose to work". ...

I've messaged the Ford rep here on the forums but have not received a response yet.

Has anyone had any luck with contacting Ford directly or the BBB? I've read the thread just looking for any updates. Ill try to keep you guys update on my progress.

Thanks for the PM, Fek. Due to having high volumes sometimes, it may take me 2 business days to respond. I’ll get back to you as soon as possible.

Deysha

 

[Fek]

Great so i was inspecting my car after i picked it up after hours outside. There is 3 clusters of paint damage on the passenger side back fender........ The service manager is gone and wont be back till Monday. :headbonk:

Of course they still claim the seats function as intended and wont do anything till ford ok's anything. How can they say the seats work when the bottom of the seat gets cooled/stays cool after 30+ min drives and the back portion only gets hotter and hotter. The seat backs are suppose to perform the same as the bottoms. That's not cooled seats that cooled/heated combo and that's not whats suppose to happen.

 

[redline727]

That's why I never bring my car in for service anywhere. Unless absolutely necessary for warranty purposes. I am a service advisor at a BMW dealership and I see stuff like this happen all the time. Nothing is ever done intentionally, shit just happens sometimes. You can make all the effort in the world to avoid it. But there are just so many people coming and going in a dealership you can't watch every car every second. I try to do a walk around with all my customers before and after so we are both aware of any preexisting blemishes. My problem is a customer brings in a dirty car, we look it over, then we clean it when service is complete, then customer noticed something that was more then likely not noticed when dirty...lol.

I can tell you right now, I pick up my 15 tomorrow, if the cooled seats work like how explain, I won't be taking it in till the is a black white TSB on it. And if the part is cheap I may just buy it and do it myself out involved taking the seat apart. Seat jobs in a shop is like asking a tech to get herpes! At least at BMW

 

[2015silvergt]

so I just talked to the dealer I dropped my car off at yesterday. I told them exactly what everyone else is saying. Seat bottom cools poorly, seatback doesnt really work and after 20 minutes actually starts to get hotter.

They confirmed what I was saying, but said there were no codes or anything present. He said he would have to contact ford to see how to move forward. He called me back and said that they were ordering a new "module" to be installed when it comes in.

Not sure if anyone has had them replace anything of that sort. I will update it with how it goes.

 

[bstreet5.0]

This is the craziest process to me. I work for a big company and we do some stupid S, but this makes no sense.

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[ib2loud]

Subbing because I have the same issue and want to keep informed.

 

[RubyRed15]

That's why I never bring my car in for service anywhere. Unless absolutely necessary for warranty purposes. I am a service advisor at a BMW dealership and I see stuff like this happen all the time. Nothing is ever done intentionally, shit just happens sometimes. You can make all the effort in the world to avoid it. But there are just so many people coming and going in a dealership you can't watch every car every second. I try to do a walk around with all my customers before and after so we are both aware of any preexisting blemishes. My problem is a customer brings in a dirty car, we look it over, then we clean it when service is complete, then customer noticed something that was more then likely not noticed when dirty...lol.

I can tell you right now, I pick up my 15 tomorrow, if the cooled seats work like how explain, I won't be taking it in till the is a black white TSB on it. And if the part is cheap I may just buy it and do it myself out involved taking the seat apart. Seat jobs in a shop is like asking a tech to get herpes! At least at BMW

I had some seat work done and I got the car back with huge gouges in the rocker panel and interior trim. :ford::doh:

 

[Our 15 GT]

I took mine in yesterday and got the same answer . No fix at this time but hoping for more info as many complaints on this. I hope they do find a fix as its hot here in fl. even with tinted windows.

 

[Fek]

so I just talked to the dealer I dropped my car off at yesterday. I told them exactly what everyone else is saying. Seat bottom cools poorly, seatback doesnt really work and after 20 minutes actually starts to get hotter.

They confirmed what I was saying, but said there were no codes or anything present. He said he would have to contact ford to see how to move forward. He called me back and said that they were ordering a new "module" to be installed when it comes in.

Not sure if anyone has had them replace anything of that sort. I will update it with how it goes.

Can you give us the dealer name location and the person that confirmed this problem? Most if not all of our dealers are denying our problem and would like to have a dealer on our side if Ford calls us and starts telling us there is no problem because no dealers can replicate/ believe us.

 

[2015silvergt]

Can you give us the dealer name location and the person that confirmed this problem? Most if not all of our dealers are denying our problem and would like to have a dealer on our side if Ford calls us and starts telling us there is no problem because no dealers can replicate/ believe us.

Im picking it up tomorrow, i want to make sure everything is documented properly before i say who it is.

 

[Fek]

Im picking it up tomorrow, i want to make sure everything is documented properly before i say who it is.

That sounds like a great idea, ensure they document it correctly so we can submit it to Ford.

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