Just installed Procharger Stage II, Advice/Help please!?

[ProChargerTECH]

I'm hoping this new tune they are going to send out works well. If so I might skip my dyno tune and wait til beefcake has some packages with injectors, bap, pulley and tune.

Just for clarification the current tune "works".

Unless a person doesn't actually install it, which happens ALLLLLL THE TIME
They accidentally just install the Diablo "91" octane tune or whatever.
Which is for a stock car, and will obviously run horrid.

The "issue" is a simple one that during middle throttle usage (not idle, not WOT)
There is a flat area in the power production, due to the timing dropping about 6 degrees.
The timing then comes back in, and the car runs just fine and fast!

Not the end of the world, annoying yes, but really not that big of a deal.
If a customer uses WOT, they wouldn't even notice this issue.

If you have a larger issue then this,
Then chances are the tune is not loaded at all.
Which is very bad, and please email us at [email protected]
To make sure we can verify that a tune was sent out for that serial number.

Remember our inTUNES do not come preloaded at this time.

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[Chargedguard5.0]

Just for clarification the current tune "works".

Unless a person doesn't actually install it, which happens ALLLLLL THE TIME
They accidentally just install the Diablo "91" octane tune or whatever.
Which is for a stock car, and will obviously run horrid.

The "issue" is a simple one that during middle throttle usage (not idle, not WOT)
There is a flat area in the power production, due to the timing dropping about 6 degrees.
The timing then comes back in, and the car runs just fine and fast!

Not the end of the world, annoying yes, but really not that big of a deal.
If a customer uses WOT, they wouldn't even notice this issue.

If you have a larger issue then this,
Then chances are the tune is not loaded at all.
Which is very bad, and please email us at [email protected]
To make sure we can verify that a tune was sent out for that serial number.

Remember our inTUNES do not come preloaded at this time.

It is a big deal when u spend good money on a kit and it doesn't perform like it should. I have been driving a sputtering pos around for the past few months. The tune I loaded clearly says Procharger. Also I said works well because the first few havent.

 

[Anthony]

It is a big deal when u spend good money on a kit and it doesn't perform like it should. I have been driving a sputtering pos around for the past few months. The tune I loaded clearly says Procharger. Also I said works well because the first few havent.

Gotta agree with this

 

[15GTPP]

Just for clarification the current tune "works".

Unless a person doesn't actually install it, which happens ALLLLLL THE TIME
They accidentally just install the Diablo "91" octane tune or whatever.
Which is for a stock car, and will obviously run horrid.

The "issue" is a simple one that during middle throttle usage (not idle, not WOT)
There is a flat area in the power production, due to the timing dropping about 6 degrees.
The timing then comes back in, and the car runs just fine and fast!

Not the end of the world, annoying yes, but really not that big of a deal.
If a customer uses WOT, they wouldn't even notice this issue.

If you have a larger issue then this,
Then chances are the tune is not loaded at all.
Which is very bad, and please email us at [email protected]
To make sure we can verify that a tune was sent out for that serial number.

Remember our inTUNES do not come preloaded at this time.

My intune says loading Procharger when installing the tune and it still feels like a slouch at WOT. It feels like what you explained above at middle throttle usage.

 

[Barrel]

Just goes to show the value of custom tuning, whether in person or remote. I purchased my Stage 2 kit and I wouldn't have if I didn't think that PC makes one of the best FI systems available. But I'll always prefer a custom tune to a canned one. Well worth the money.

 

[beefcake]

the thing is

we live in a day and age of "right now",

and I can be guilty of it as well

car comes out, new pcm, all new tuning workarounds, and everyone wants a kit the day they buy the car, that kit needs a tune, and these guys work hard to get something out that is safe and works.

there are still cars rolling onto the lots with pcm codes that no one has seen,

tweeks will come and changes will be made and things will get better the longer the cars are out, and the more that are tuned.

 

[95cobby]

We may be in a day and age of "right now" but you don't release a product that doesn't perform as it should. If anything they should have only been selling tuner kits until the tune was perfect. What you mentioned is by no means an excuse.


Sent from my iPhone using Tapatalk

 

[White_Lightning]

Just for clarification the current tune "works".

Unless a person doesn't actually install it, which happens ALLLLLL THE TIME
They accidentally just install the Diablo "91" octane tune or whatever.
Which is for a stock car, and will obviously run horrid.

The "issue" is a simple one that during middle throttle usage (not idle, not WOT)
There is a flat area in the power production, due to the timing dropping about 6 degrees.
The timing then comes back in, and the car runs just fine and fast!

Not the end of the world, annoying yes, but really not that big of a deal.
If a customer uses WOT, they wouldn't even notice this issue.

If you have a larger issue then this,
Then chances are the tune is not loaded at all.
Which is very bad, and please email us at [email protected]
To make sure we can verify that a tune was sent out for that serial number.

Remember our inTUNES do not come preloaded at this time.

Like CHARGED said it is a big deal, you cant state that it isn't, there isn't just a "few" as you keep saying, seems a little more then that. Its the "few" that want a canned tune is why we purchased the complete package. Otherwise what was the point paying extra?

I am definitely not trying to talk trash like i posted in this Original post, you guys make a great product and 99% great costumer service! I do understand like beefcake said as well these are new they will need tweaking so that is all that would need to be said to satisfy us "few" and a simple "we are working to solve the problem", which you have given now. Thank you.

I have installed the tune correctly three times now and PROCHARGER is clearly the name on the tune, not a difficult process but could see the confusing maybe.

We wouldn't notice at WOT? HA Mine is doing what you say at WOT as well as the partial throttle, as it seems like the "few" of us also, how do we have a bigger issue then??

Sorry little frustrated, not trying to complain or bash. :shrug:

 

[Chargedguard5.0]

I just ordered a nice little upgraded package from team beefcake. Tune, injectors, pulley and Bap. Thank you for your help.

 

[beefcake]

We may be in a day and age of "right now" but you don't release a product that doesn't perform as it should. If anything they should have only been selling tuner kits until the tune was perfect. What you mentioned is by no means an excuse.


Sent from my iPhone using Tapatalk

problem is there are only a select handful of tuners in the country that can actually put a good tune on these cars

there is a reason that you have only seen a few 1/4 mile supercharged passes being posted.

there were people posting big dyno numbers 4 months ago, but you don't see them with any track times.....

there is a reason for that.

I'm not saying it's an excuse, I'm saying a lot of these companies are doing the best with what they have access too.

 

[beefcake]

I just ordered a nice little upgraded package from team beefcake. Tune, injectors, pulley and Bap. Thank you for your help.

it's about to be on!!!!

 

[TwinTurboMustang.net]

Nothing beats "The right custom tune". How is this achieved? Only on a dyno. Every car is different, so it must be that way for the Ultimate tune. I will say that the tune I loaded from ProCharger has performed amazing. Reliability is 100%. I will get a custom tune, just to ring out the maximum power with reliability. I'll post up some driving videos here this week.

 

[smokinzx14r]

I'm getting close to pulling the trigger on a HO kit ..But I would like to see all these tuning problems worked out before I do .. I really want a true plug and play system..

 

[foghat]

Nothing beats "The right custom tune". How is this achieved? Only on a dyno. Every car is different, so it must be that way for the Ultimate tune. I will say that the tune I loaded from ProCharger has performed amazing. Reliability is 100%. I will get a custom tune, just to ring out the maximum power with reliability. I'll post up some driving videos here this week.

Can also be achieved by using data logging. In fact, some say tuning via data logging is better than using a dyno as you are putting a real world load on the car and are in real driving conditions

 

[BathS550]

GUYS PLEASE JUST SLOWWWWWW DOWN A NOTCH
No reason for custom tunes, or spending any money.

As stated, we are aware of the problem with a small handful of cars.
Since not all cars had the issue, it took a bit of time to track it down.

(The issue is not something that hurts the car, just limits power output)

Now that the template error has been found. The updated tune file is being tested.
We test this file on our fleet of cars first, before sending it out to customers.
That way we can make sure its working as intended.

Moral is, we can't work instant magic, but we are moving fast.

As I stated on a previous post. I did not, nor do not, expect magic. I am a very understanding person. I have sent multiple e-mails to the tuning department with data logs. I did not get a response until this morning, after this post gained steam.

I do not think it is to much for a customer to ask for a response.

Example: We are gaining information and are now aware of problems. Please be patient and we will send further information when available.

This. Right here. - I 100% understand that this is a new platform, and a new kit. HOWEVER, this is also a new (Retails) $6000 kit on my New $42,000 car (Yes, I know there are more expensive cars out there,blah blah blah, I dont confuse my Mustang with a Ferrari - That being said, it is still MY brand new car.) - So I expect a certain degree of Hand Holding. A quick phone call or email would have gone a long way.

Also, if anyone has ANY questions our phone lines are staffed with LOTS of people M-F 8:30 to 5:30 CST! That is our MAIN source of contact, if you email us, and don't hear anything in 24 hours, give us a call and lets make sure it made it through.

Thanks everyone!

I emailed Tuesday morning and did not receive a response, so I called. The phone was answered by a polite, yet unhelpful, woman. This is not quoted verbatim, but is essentially how the phone call went,

Me: Hi, I have a 2015 Mustang GT with your complete tuned HO Kit installed in it. I am having an issue with the car, and I believe it to be a software issue.

Woman at ProCharger: Have you sent an email to [email protected]

Me:Yes, this morning

ProCharger: Well, they have 24-48hrs to respond to you so you need to wait for an email.

Me: Alright, so I have a problem with my car, have emailed, and need to wait 24hrs-48hrs ... ok ... but what happens at 24hrs. Can I call then?

ProCharger: You should email them again. They're great at responding quickly, but you should make sure they received it...

Me:So, I really cant just touch base with someone? I have a few questions.

ProCharger: Theres really noone at tech to talk to about this - (I cant remember if she said that the person, or the people, but - ) The people to talk to are in our dyno facility working on tuning cars. You really need to email them, and I'm sure someone will get back to you.

Me: Can I leave a message for someone to call me back?

Procharger: You really need to email them and wait.

Me: ...

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You and the person answering your phone need to get on the same page about this. - Dont tell me to call, when the person answering the phone is telling me (essentially) not to call.

I finally got this email response yesterday morning at 8:45am, after sending 3 emails:

"I am looking into a resolution for the hesitation today. I should have a updated file shortly. Thanks."

- I actually responded to this email asking them to call me, as I had a few questions to go over with them. - 24hrs and no response.

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