Why doesn't Sync3 retain my settings?

[GTP]

Every time I start my car, I see this screen.
Another clue is that rear camera delay keeps getting switched off.
I assume there may be other user settings that return to defaults as well.
What's going on here?

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[GTP]

I updated the Sync software via wireless method with car parked in the garage, and it fixed it.

 

[GrabberBargeCaptain]

I like your shift knob! Glad your annoying issue was solved.

 

[Jerry Carguy]

Nice! I need to do this update... How do I start? Voice commands? Or?

 

[GTP]

I did it from the touchscreen, settings menu. I chose the wireless option, which means you have to find your home network name and enter its password. I never tried it that way before, and I liked it much better than USB stick!

I think I put my car on the trickle charger, and turned on the car without starting the engine. I also switched off the option to "turn car off after X minutes" from the dash menu. Then I checked on the progress every 5 minutes or so. Probably took about 15-20 minutes?

 

[GTP]

I updated the Sync software via wireless method with car parked in the garage, and it fixed it.

Thanks! It matches my car.
Fellow 6g member matched the color perfectly for me.

 

[Postal Bob]

Ford just released a customer satisfaction program, 24B47, on this exact issue. They say the fix is to have the sync software updated at the dealer for free. Or just do it yourself and save the time wasted at the dealer.

 

[lenFeb]

Ford just released a customer satisfaction program, 24B47, on this exact issue. They say the fix is to have the sync software updated at the dealer for free. Or just do it yourself and save the time wasted at the dealer.

I update SYNC 3 with the latest version from the Ford website. This is a new version that I have after the update:

SYNC Generation SYNC 3

SYNC Version3.4.23188

Do I need a dealer visit for an update or it's the same software update?

 

[Postal Bob]

I have the same version. When I go to the Ford Owner site, it says my Sync software is the latest version.
The letter I received about the customer satisfaction program, says the dealer will update the sync software. So, I'm guessing it's the same update to the version we already have.

 

[GTP]

Maybe there were enough complaints that they put it out for the general public who are challenged to DIY the SW updates.

 

[Boston Mark]

I just updated the SYNC 3 system in my '21 GT via instructions via this video and it worked like a charm!

 

[16SaleenYellowLabel]

Ford just released a customer satisfaction program, 24B47, on this exact issue. They say the fix is to have the sync software updated at the dealer for free. Or just do it yourself and save the time wasted at the dealer.

I just called the dealership and they said because it's not a recall, they were going to charge me $175 plus taxes

 

[Boston Mark]

Just watch this video and you'll be done in under 15 minutes...for update to version 3.4.23188

 

[16SaleenYellowLabel]

So I have Sync 3 Version 1.0 I've seen so many threads about needing to update to the 2.4 before the 3.0 but that didn't work for me either....Anyone have any insight? The dealership wants to charge me $175 plus tax

 

[16SaleenYellowLabel]

Ford just released a customer satisfaction program, 24B47, on this exact issue. They say the fix is to have the sync software updated at the dealer for free. Or just do it yourself and save the time wasted at the dealer.

So I called them back and they said that is only for 2018-2024 Ford models

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