Performance nut
Well-Known Member
- Thread starter
- #1
Short version: USAA used to be great, now they are a cheap insurance that doesn't deliver.
Long version: I'm at my last straw with USAA and just wanted to know if it was just me. It's fine until it's not on and then it's impossible to resolve anything.
House claim - utter nightmare. Literally just finished a two year repair that should have been 4 months. USAA recommended vendor who was just awful. Tried to cut corners, tried to say they installed something but didn't, damaged house and tried to undercut repair... Just awful.
Car accident - adjuster refused evidence provided (says it didn't follow her process), tried follow her process and got ignored, reps refuse to escalate. When you do find a manager, they are too busy to deal with customers. No advocate, no executive support group. After weeks of chasing our tails, USAA faults me 100% because we didn't submit anything and they said they used Google maps to determine I was at fault.
Is USAA now the worst there is?
Long version: I'm at my last straw with USAA and just wanted to know if it was just me. It's fine until it's not on and then it's impossible to resolve anything.
House claim - utter nightmare. Literally just finished a two year repair that should have been 4 months. USAA recommended vendor who was just awful. Tried to cut corners, tried to say they installed something but didn't, damaged house and tried to undercut repair... Just awful.
Car accident - adjuster refused evidence provided (says it didn't follow her process), tried follow her process and got ignored, reps refuse to escalate. When you do find a manager, they are too busy to deal with customers. No advocate, no executive support group. After weeks of chasing our tails, USAA faults me 100% because we didn't submit anything and they said they used Google maps to determine I was at fault.
Is USAA now the worst there is?
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