So how was your Ford experience today?

[Arashk998]

At 5 years service & 20k miles I was told my GT needed new brake discs & pads front & rear but they did not have the parts & were waiting on notification of delivery time. It was said to be OK to drive till MOT expired. Three days later I was told that delivery was over two weeks.
They phoned after two weeks & said they had the parts, the problem was getting an MOT retest slot as it was over two weeks since MOT so a full retest was needed. Booked for Friday 6th Aug & job completed, they did not charge me for the MOT retest. Cost was eye-watering, huge difference in cost for front/rear pads. Brake pedal is much firmer now & seems higher up & a bit more abrupt. Hopefully they will soon bed in & be easier to modulate.
At service they supplied a new pack of tyre sealant & reset the warning on the dash but did not fit it to the pump. £34 for sealant, what's in it something exotic like squid ink?

Do you mind to say how much the cost was for the pads and discs?

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[raptor17GT]

yeah i'd be curious as to where folks are getting their braking components from if not from Ford. I notice most brake pads dont come with the pins and pad spacers (top plate) so that's un helpful

 

[RDS]

Just seen this thread AFTER posting my own irritable summary of a service at Ford this week. I could have added it here.

"If complaining changed anything, they would have banned it by now" - Mark "Ford" Twain.

 

[a_load_of_pony]

Is there anything better than after a cr@p couple of days than getting out for a blast and no Five O to be seen other than this 5.0

 

[Tinpot]

Took it in for its second 12 month service to Ford in Bolton. It was also due for the low brake fluid tsb update so I asked if they would do it at the same time. As they’re not local I also asked for a ‘while you wait’ service when I booked it in. After 2 and 3/4 hours of waiting I enquired at the service desk if it was ready yet. While I was stood there I could see it in the car park at the front. The service advisor said it was but she was waiting for the paperwork which would be another 15-20 minutes. After 35 minutes I went back to the service desk but my service advisor was not there so I asked another service advisor if he could take my payment etc. He couldn’t as he ‘was busy doing something else’. I politely suggested that it wouldn’t take long as I only needed to pay for the service and pointed out that at that point I’d been waiting 3 and 1/4 hours. He immediately responded with ‘You weren’t booked in for a while you wait service’. I suggested that I was if he’d like to check. But he wasn’t interested in checking or taking my payment. My service advisor then turned up and I asked if she was able to take my payment now and I’d be on my way. She was still waiting for the ‘paperwork’. I reminded her that she said it would be 15-20 minutes, 40 minutes ago and her response was a blank stare. At this point I said I didn’t need the paperwork, she could email it to me, can I please pay. Out came the card machine and I paid.
Im writing this three weeks later, I still haven’t received the service report and today I had a letter from Ford telling me that the low brake fluid indicator update still needs doing. I called the service department and explained that the car had recently been serviced and booked in for the update at the same time so could they confirm if the update had been done. No, it hasn’t.
Thanks for the sh*tty service Ford of Bolton. Not only did you cock up my new car order but you’ve also managed to p*ss me off once again with your crappy customer service agents attitudes and your failure to do the most basic things. Reluctantly, I’ve had to book it in once more for the software update, but if you think I’ll ever show my face in your dealership again after that you’ve got another think coming.

 

[Gregs24]

Took it in for its second 12 month service to Ford in Bolton. It was also due for the low brake fluid tsb update so I asked if they would do it at the same time. As they’re not local I also asked for a ‘while you wait’ service when I booked it in. After 2 and 3/4 hours of waiting I enquired at the service desk if it was ready yet. While I was stood there I could see it in the car park at the front. The service advisor said it was but she was waiting for the paperwork which would be another 15-20 minutes. After 35 minutes I went back to the service desk but my service advisor was not there so I asked another service advisor if he could take my payment etc. He couldn’t as he ‘was busy doing something else’. I politely suggested that it wouldn’t take long as I only needed to pay for the service and pointed out that at that point I’d been waiting 3 and 1/4 hours. He immediately responded with ‘You weren’t booked in for a while you wait service’. I suggested that I was if he’d like to check. But he wasn’t interested in checking or taking my payment. My service advisor then turned up and I asked if she was able to take my payment now and I’d be on my way. She was still waiting for the ‘paperwork’. I reminded her that she said it would be 15-20 minutes, 40 minutes ago and her response was a blank stare. At this point I said I didn’t need the paperwork, she could email it to me, can I please pay. Out came the card machine and I paid.
Im writing this three weeks later, I still haven’t received the service report and today I had a letter from Ford telling me that the low brake fluid indicator update still needs doing. I called the service department and explained that the car had recently been serviced and booked in for the update at the same time so could they confirm if the update had been done. No, it hasn’t.
Thanks for the sh*tty service Ford of Bolton. Not only did you cock up my new car order but you’ve also managed to p*ss me off once again with your crappy customer service agents attitudes and your failure to do the most basic things. Reluctantly, I’ve had to book it in once more for the software update, but if you think I’ll ever show my face in your dealership again after that you’ve got another think coming.

I would find another dealer

 

[raptor17GT]

Took it in for its second 12 month service to Ford in Bolton. It was also due for the low brake fluid tsb update so I asked if they would do it at the same time. As they’re not local I also asked for a ‘while you wait’ service when I booked it in. After 2 and 3/4 hours of waiting I enquired at the service desk if it was ready yet. While I was stood there I could see it in the car park at the front. The service advisor said it was but she was waiting for the paperwork which would be another 15-20 minutes. After 35 minutes I went back to the service desk but my service advisor was not there so I asked another service advisor if he could take my payment etc. He couldn’t as he ‘was busy doing something else’. I politely suggested that it wouldn’t take long as I only needed to pay for the service and pointed out that at that point I’d been waiting 3 and 1/4 hours. He immediately responded with ‘You weren’t booked in for a while you wait service’. I suggested that I was if he’d like to check. But he wasn’t interested in checking or taking my payment. My service advisor then turned up and I asked if she was able to take my payment now and I’d be on my way. She was still waiting for the ‘paperwork’. I reminded her that she said it would be 15-20 minutes, 40 minutes ago and her response was a blank stare. At this point I said I didn’t need the paperwork, she could email it to me, can I please pay. Out came the card machine and I paid.
Im writing this three weeks later, I still haven’t received the service report and today I had a letter from Ford telling me that the low brake fluid indicator update still needs doing. I called the service department and explained that the car had recently been serviced and booked in for the update at the same time so could they confirm if the update had been done. No, it hasn’t.
Thanks for the sh*tty service Ford of Bolton. Not only did you cock up my new car order but you’ve also managed to p*ss me off once again with your crappy customer service agents attitudes and your failure to do the most basic things. Reluctantly, I’ve had to book it in once more for the software update, but if you think I’ll ever show my face in your dealership again after that you’ve got another think coming.

seems like all dealerships of all brands are pretty bad. Dont understand how basic English and customer service can be so poor since it is their job. Find a good independent garage and stick with them seems to be the way forward

 

[SCP440]

A good friend has a Land Rover Discovery Sport, if you think Ford service is bad I suggest you dont buy a Land Rover. 8 to 12 weeks between contacting the service department and being able to get an appointment and if they need to order a part it is the same time frame before they will fit it. He needed a new heater fan and it was nearly 6 months between the first booking being made and the fault being fixed and the only reason he didnt fit it is because you need a special tool to install it and of course code it to the car.

 

[raptor17GT]

i get that parts are coded to stop folks nicking cars to strip for parts but the cost of coding should be built into the part (near enough) and it should be a quick painless exercise but as ever it aint. Sigh

 

[SCP440]

i get that parts are coded to stop folks nicking cars to strip for parts but the cost of coding should be built into the part (near enough) and it should be a quick painless exercise but as ever it aint. Sigh

Maybe new parts should automatically code to the car and used parts should need coding via manufacturer system. Apparently some used parts wont re code. I understand in some countries they actually check the chassis number on all ECU's in a car and if any dont tie up you fail the MOT or what ever they call it.

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