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many thanks indeed! most appreciated Raptor!

I'm not sure of the criteria for a successful challenge.

Indeed, but sadly that is after they have your money! The promises of "we'll send it later" have failed to materialise....

Gregs, re your: "Just emphasises buyer beware really. The Ford plan itself may be worth having, as is the extended warranty when taken out BEFORE registration. Aftermarket deals are often anything but a good deal and they are very much tied to the dealer who makes the money on them by ensuring...

Hello Greg thanks; yes I get a video walkround (i've not found that useful at all; it's just activity with little purpose: if there was a problem, i'd want to see it with my own eyes) and it is via Ford Main Dealer. I thought i had a Ford product, but when I took it out, I was put through to...

That's good of them; it is just a probe into the fluid to see the relative water content; they measure my tyre trad depth also. However, my point is that the industry (Ford included) say that DOT4.1 brake fluid ought to be changed every 3 years. That being so, it is natural to consider changing...

ok thanks

AMEN!

many thanks for the contact info

I'll check the brake fluid and aircon costs. The thing about brake fluid change is that they can do it 5 times quicker than I can, and with less swearing. GT101: where located? How does GT101 register the activity on DSR? Dealer has asked central department to update my DSR.

I think the dealer will spin it to say, prove that your work didn't affect the failure. Just heard back after chasing the garage and head office: the missing DSR record cannot be changed that easily but they are looking into it and may have to do it on hard copy only - so it is not a digital...

that sort of attitude has made me hold off fitting the oil catch can! didn't know about the oil cooler issue. Valet? oh yes, they offered to wash it but I politely declined (having seen what a dropped sponge can do and having washed and waxed it myself the day before), asking instead that they...

I think you picked up on my suspicion there. I'm told by a neighbour that when he visits his Mercedes dealership, they fawn all over him; I suppose there is a mark up for that but all the parts are always on hand for his needs and nothing is too much trouble.

Blimey, I didn't realise this was so widespread. I thought the industry had shed its Arthur Daley image?? The bod behind the desk was more interested in telling another colleague about his "very English experience at Southend at the weekend" (no hint of irony from said bod)...."yeah i had the...

Not sure even they exist: my friend swore by his Porsche independent.......until he failed to keep his side of a bargain........

Just seen this thread AFTER posting my own irritable summary of a service at Ford this week. I could have added it here. "If complaining changed anything, they would have banned it by now" - Mark "Ford" Twain.

Hello all for various reasons I decided to purchase the extended service plan for my 5.0 Mustang. I thought that the clue was in the name ie you pay monthly so as to cover the cost of the eventual service each year. Apparently that is not so: the latest annual service comprised an oil/filter...

Pm sent

How did they feel at that wear level? Grip, noise, mpg?

when fitting the camber bolts have you run into problems with the existing seized in and/or need to support the assembly or weight of car when removing old and installing new bolts (not just asking about Mustang here). Ran a quick test of car on new rubber at higher psi tonight in the rain...