Question for people with JLT intake

[hunter7389]

Seriously, a little squeeze, and from the inside out. It works great.

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[yjack]

Seriously, a little squeeze, and from the inside out. It works great.

Tried everything, the fitting is way off. I even tried to hammer the damn thing in. I believe there is probably a bad batch during the manufacturer proceed. there is almost a quarter inch difference mismatch in height.

 

[Jay@JLTPerformance]

Wow, all this before contacting me?

This is a very easy kit to install and the duct should be as well. Getting frustrated and bashing the product online seems a bit excessive.

Here is the install video I did on the kit:
[ame="[MEDIA=youtube]5K2One28h58[/MEDIA]"]

All you do is squeeze the stock part and push the JLT duct over it about an inch.

The first run of ducts were made a little too thick and may require shaving a little from the ID or contacting us for a replacement.

We put a ton of time and money in this kit and are willing to help anyone with anything as long as you let us.
Jumping online saying it's a 4 hour job is not fair.

 

[jrease]

I don't think it is bashing. The guy bought your product after all and needed a little educating, and that is what you are here for?

I do agree people should really seek out help from the manufacturer first.

 

[ronnies_mustang_5o]

Wow, all this before contacting me?

This is a very easy kit to install and the duct should be as well. Getting frustrated and bashing the product online seems a bit excessive.

Here is the install video I did on the kit:


All you do is squeeze the stock part and push the JLT duct over it about an inch.

The first run of ducts were made a little too thick and may require shaving a little from the ID or contacting us for a replacement.

We put a ton of time and money in this kit and are willing to help anyone with anything as long as you let us.
Jumping online saying it's a 4 hour job is not fair.

Good video Jay! I had no problem installing mine, I love it! Excellent quality and it looks great!

 

[ronnies_mustang_5o]

I don't think it is bashing. The guy bought your product after all and needed a little educating, and that is what you are here for?

I do agree people should really seek out help from the manufacturer first.

Agreed. I sought out help for my drone problem from my Stainless Works catback first, and after Stainless decided they didn't want to respond or help in any way, I made my issues public on the forum.

Gotta follow proper procedure before bashing

 

[Trackaholic]

Wow, all this before contacting me?

This is a very easy kit to install and the duct should be as well. Getting frustrated and bashing the product online seems a bit excessive.

Here is the install video I did on the kit:


All you do is squeeze the stock part and push the JLT duct over it about an inch.

The first run of ducts were made a little too thick and may require shaving a little from the ID or contacting us for a replacement.

We put a ton of time and money in this kit and are willing to help anyone with anything as long as you let us.
Jumping online saying it's a 4 hour job is not fair.

Jay, you need to work on the tone of your responses. I've seen a couple threads where people have issues and you first reaction is to complain about them. But then you do go on to provide help.

Id recommend something like "hey Mr. Customer, I'm sorry you are having difficulty with the install, here are some things to keep in mind that might help. First, know that the fit between the components is intended to be tight. This is a frictional fit that reduces vibration, so some finesse getting the parts together may be required. If the parts don't fit with some wiggling, try saeezing the stock part where required so our piece can slip over more easily. Here is a video showing the install. Also, please know that we are always available via e-mail or phone to answer questions directly."

Something like that makes it seem like you are going out of you way to help the customer without being defensive (which can be a real turn off, becuause nobody wants to deal with a whiny supplier).

I do appreciate that you are here providing answers, so consider this constructive criticism from a potential future customer.

-T

 

[Jay@JLTPerformance]

Thanks for the customer service advice but I've been doing this for over 11 years and we bend over backwards for our customers.
complaining, posting over and over on how it's not right and others coming in to say wait for the Ford racing kit is bashing.

nothing is more frustrating than seeing somebody complaine about a product because they couldn't get it installed. Going on and on about how much they paid and how it should be perfect all before contacting the manufacturer for a little help. In today's day in age most of us have email facebook and forums in our pocket 20 hours a day and can answer those questions right away as I do. To jump on forums first Then ask for help or shall I say demand help seems counterproductive.
this type of thing seems to be happening more and more on forums and Facebook and not just from my company I see it everyday.
if your exhaust isn't fitting right if your blower is having an issue if your intake is not sitting the way it should contact the people who designed and built it not the Internet

I have responded to 1 of his 2 emails and this thread within hours of seeing it. Let's get it on the car.

sorry if some of you think my response is uncalled for but I am merely trying to get the word out that it's easier to get help from all of us that manufacture the products then it is to try to make us look bad first and ask for help later.
alot of the manufacturers and vendors in the Mustang world are a lot smaller than you think and simple bad press can hurt so we would really like the opportunity to help our customers one on one.

 

[Ehdrian]

Jay, you need to work on the tone of your responses. I've seen a couple threads where people have issues and you first reaction is to complain about them. But then you do go on to provide help.

Id recommend something like "hey Mr. Customer, I'm sorry you are having difficulty with the install, here are some things to keep in mind that might help. First, know that the fit between the components is intended to be tight. This is a frictional fit that reduces vibration, so some finesse getting the parts together may be required. If the parts don't fit with some wiggling, try saeezing the stock part where required so our piece can slip over more easily. Here is a video showing the install. Also, please know that we are always available via e-mail or phone to answer questions directly."

Something like that makes it seem like you are going out of you way to help the customer without being defensive (which can be a real turn off, becuause nobody wants to deal with a whiny supplier).

I do appreciate that you are here providing answers, so consider this constructive criticism from a potential future customer.

-T

+1

 

[HalfMoon]

Jay, you need to work on the tone of your responses. I've seen a couple threads where people have issues and you first reaction is to complain about them. But then you do go on to provide help.

Id recommend something like "hey Mr. Customer, I'm sorry you are having difficulty with the install, here are some things to keep in mind that might help. First, know that the fit between the components is intended to be tight. This is a frictional fit that reduces vibration, so some finesse getting the parts together may be required. If the parts don't fit with some wiggling, try saeezing the stock part where required so our piece can slip over more easily. Here is a video showing the install. Also, please know that we are always available via e-mail or phone to answer questions directly."

Something like that makes it seem like you are going out of you way to help the customer without being defensive (which can be a real turn off, becuause nobody wants to deal with a whiny supplier).

I do appreciate that you are here providing answers, so consider this constructive criticism from a potential future customer.

-T

+1

+2

 

[steve1107]

Thanks for the customer service advice but I've been doing this for over 11 years and we bend over backwards for our customers.
complaining, posting over and over on how it's not right and others coming in to say wait for the Ford racing kit is bashing.

nothing is more frustrating than seeing somebody complaine about a product because they couldn't get it installed. Going on and on about how much they paid and how it should be perfect all before contacting the manufacturer for a little help. In today's day in age most of us have email facebook and forums in our pocket 20 hours a day and can answer those questions right away as I do. To jump on forums first Then ask for help or shall I say demand help seems counterproductive.
this type of thing seems to be happening more and more on forums and Facebook and not just from my company I see it everyday.
if your exhaust isn't fitting right if your blower is having an issue if your intake is not sitting the way it should contact the people who designed and built it not the Internet

I have responded to 1 of his 2 emails and this thread within hours of seeing it. Let's get it on the car.

sorry if some of you think my response is uncalled for but I am merely trying to get the word out that it's easier to get help from all of us that manufacture the products then it is to try to make us look bad first and ask for help later.
alot of the manufacturers and vendors in the Mustang world are a lot smaller than you think and simple bad press can hurt so we would really like the opportunity to help our customers one on one.

It doesn't matter how long you've done a particular job, customer service is the key to retaining customers. What's the saying, "takes years to earn a customer and seconds to lose one". I feel both of your responses were unacceptable.

 

[Jay@JLTPerformance]

You're all right, I'm not a kiss ass business owner, that's a fact.
I do care deeply about our product and want customers to be happy.

It's ok and will be.

Have a great weekend.
Jay

 

[yjack]

Jay, I viewed the video on your website, and also the one on CJ pony's even before I start the install.

That's why I asked the question on the forum, I had no intention to attack the manufacture. Its just a very frustrating experience.

Was there a emotional response in my previous post? yes, there was and I apologize. Its just not fun to try to fit that intake tube for 3 hours in 30 degree weather. Maybe I am just simply stupid and can't figure it out, but I did install a supercharge kit on my Lotus Elise before.

It just seems to be an impossible task to achieve for me. I have no intention to accuse JLT, that's why I included a picture. And as you can see in the picture, the fitting is really off... I don't know how can I squeeze or shave the thick plastic to conform the 1/4 inch difference. Who knows, maybe I have a defective Intake tube from Ford, but at least the OEM intake did fit perfectly before I took it off. Plus, if I am the only one that has the issue, then maybe its a user error, but unfortunately, there are other members with the same problem.

If you want, I can ship my tube for you to investigate, I will even pay the shipping.

 

[ITLRUN]

JLT products are and have always been very user friendly. I'll be adding one while at an event in two weeks and I am very excited to get it on the car to see the results. I expect to have it on the car in just a few minutes.

 

[H1 GT]

EDIT: Disregard...you guys have too many feelings.

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