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tdstuart
Well-Known Member
I've waited on tuners from a few hours to over a week for a response. All depends on the tuner, if they are on vacation, or at an event. If its a big name tuner normal time is probably 1-4 days. Even the same tuner I have had response times vary from 1 hour to 1 week.
Unfortunately waiting is the game unless you are a big name for most tuners. If its more than 4 days you can always follow up. I have noticed sometimes it seems like my email gets lost and if I follow up they will respond the same or next day.
Unfortunately waiting is the game unless you are a big name for most tuners. If its more than 4 days you can always follow up. I have noticed sometimes it seems like my email gets lost and if I follow up they will respond the same or next day.
tdstuart
Well-Known Member
At the two week mark I would for sure be following up. Usually the big name tuners are pretty fast with base tunes, its the revisions that take longer.
Always just send a message asking if there is anything else you need to do in preparation for the base tune or if there is anything else they need from you. Most likely the request got lost.
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Torinate
Well-Known Member
- Thread starter
- #6
Yea great point. Follow up time I guess.
First time (different tuner) was basically the next day with the base tune and then revisions were always speedy. The second time and third time (same initial tuner) were also super fast.
Haven’t used a different tuner before so didn’t know what to expect and I was hoping for the same level of support.
First time (different tuner) was basically the next day with the base tune and then revisions were always speedy. The second time and third time (same initial tuner) were also super fast.
Haven’t used a different tuner before so didn’t know what to expect and I was hoping for the same level of support.
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Torinate
Well-Known Member
- Thread starter
- #8
Well, maybe not.
Load up the new tune.
Anticipating excitement.
Hit the start button. Car turns over nice. Hear a couple of revs sort and car dies. Tried a couple more times. Disappointment. It will get sorted I have no doubt. But just disappointing.
Emailed the tuner. Waiting to hear back with an updated initial tune.
Keep you posted!
Load up the new tune.
Anticipating excitement.
Hit the start button. Car turns over nice. Hear a couple of revs sort and car dies. Tried a couple more times. Disappointment. It will get sorted I have no doubt. But just disappointing.
Emailed the tuner. Waiting to hear back with an updated initial tune.
Keep you posted!
Swtbabybilly
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If you dont want to put the tuners name i get it but who was your first tuner and what made you leave?
DAVECS1
Well-Known Member
If the "tuner" is popular they are probably getting 5-6 requests a day plus doing their day job. If the initial email was sparce on information or their are some initial instructions that were not followed that usual shuffles that request to the back of the line.
As far as initial tune not firing up. It happens. Make sure the initial tune sent was good. Make sure the calibrator knows all the details of your ride. Ford is pretty goo about operating system revision control and HP has their stuff pretty mapped out. Chrysler on the other hand release a new operating system everyday and if your going to calibrate those you need to be on a first name basis with the HP guys to get tables fixed or defined.
In my opinion a good calibrator should send you a channel list to take a datalog with on first startup and drive. With a good channel list it is pretty straight forward to see what is not working.
As far as initial tune not firing up. It happens. Make sure the initial tune sent was good. Make sure the calibrator knows all the details of your ride. Ford is pretty goo about operating system revision control and HP has their stuff pretty mapped out. Chrysler on the other hand release a new operating system everyday and if your going to calibrate those you need to be on a first name basis with the HP guys to get tables fixed or defined.
In my opinion a good calibrator should send you a channel list to take a datalog with on first startup and drive. With a good channel list it is pretty straight forward to see what is not working.
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RiotfunK
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The original tuner on my car sent me out with terrible tune. Even the dyno showed timing being pulled. Couldn't speak to mechanic and was told to email while standing in the shop. Basically gave me my keys and heres your bill. Communication sucked. Revisions kept getting worse. Last revision took 2 weeks to get and was worst yet. Was so bad I couldn't even drive my car while I waited for a new one, idle was all over and car almost stalling anytime I shifted, erratic and rough feeling. Kept telling me logs look good.
Messaged Wengerd, sent a data log. Sent me trial tune. Loaded it. Car felt great. Paid for the tune and within 30-60min I had a usable tune far better than the one the shop that dynoed my car. So got more done and better in an hour than 4 weeks with a high end mustang shop whos business is building and tuning cars.
Messaged Wengerd, sent a data log. Sent me trial tune. Loaded it. Car felt great. Paid for the tune and within 30-60min I had a usable tune far better than the one the shop that dynoed my car. So got more done and better in an hour than 4 weeks with a high end mustang shop whos business is building and tuning cars.
