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IronG
Well-Known Member
That would mean you dealer screwed up. Not very surprising that dealers suck. Not all mind you. Mine was pretty good as far as dealers go. They still have some points that are not great, but they have been pretty transparent. Its the dealers that don't tell you anything or just flat out lie. Also this is not a Ford problem exclusively as I have never bought a car that afterward I felt like I just got dunked in slime. The question is, how good are you at working through the slime to get to the good part underneath?
Ikzz
Well-Known Member
Good question. Made it back in may. ETA in november. Cancelled in December. Still on "awaiting shipment" by the beginning of February.
It was a cool story. I don't know if for Americans work the same way but in Spain not all official dealers can take Mustang orders. This dealer lied about this aspect so in few words he had to "pass" the order to a second dealer and then things went south quite fast.
Neither the first dealer nor the second gave me any infos and back in July I even had to redo my order because the first dealer made a mistake in ordering process (forgave to add the EU custom pack 2) and only in that occasion he informed me about the "shadow dealer".
Back in november they weren't literally capable of telling me if the car was even produced or not.
I cancelled in December due to loss of faith and as I already told when I look at the status of the car by myself at the beginning of February it was still on "awaiting shipment".
I went to an other store (this one capable of processing Mustang orders directly) and now I'm waiting. Again. Btw this time I have a good feeling.
Ikzz
Well-Known Member
For sure the problem is dealer related but when I called Ford Spain basically they didn't give any support.
I think that you can be happy untill all goes right and there are no problems but if something goes wrong you can just pray because they (the dealers) basically know nothing. At least here in Spain.
Zooks527
Well-Known Member
That's a promising sign. We have the same blend date on our stickers (2/8) and your "In Production" reference date of 2/15 was one business day before mine (2/18). Those of us still on hold can hope that they're doing the corrections on a FIFO basis. If that's the case, I would expect that my EDD will update in the next few days. If not, then it may be random chance as to when cars get the correct steering wheels. We'll see.
IronG
Well-Known Member
I hope you are correct. You would think it would be easy to do based on how the cars are identified. If you car gets completed next week you might have it in March.
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jholly36
Well-Known Member
So am I understanding correctly that Ford ran out of the leather wrapped steering wheels and that is what most of us are waiting on NOW? After we have gotten through the “too cold to work” plant shutdown and mexican worker no parts strike? This is getting to be a fricking joke
Zooks527
Well-Known Member
Ford ran out of many parts due to the strikes in Mexico and shut the plant down from 1/17 to 2/11. When they restarted, per the Detroit Free Press, they had no steering wheels until 2/25, so all cars made from 2/11 to 2/22 came of the line with a dummy Lincoln Continental wheel installed and 8000 cars were placed in parking lots at the plant. Steering wheels became available starting 2/25, so all cars on the line since then have come off correct. Any steering wheels over the number needed for regular production are being upfit onto the cars in the lots, which are then placed back in the QC and shipping queue.
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Bill
Active Member
In France there are the "Ford Stores" that are able to order Mustangs. Maybe it's quite the same in Spain. But, in store-groups, you can have "Ford Stores" and "basic stores" so, the basic ones can order through the Ford Stores and have virtually the right to order cars.
By the way, it was a really annoying situation for you...
Ikzz
Well-Known Member
Yes is the same. I didn't use the term "Ford Stores" but that's it.
And it makes sense that Ford gives different licenses based on volume, money invested etc..but the problem in my in case is that I didn't know about this difference and when I made the first order the commercial guy lyed to me when he declared and I'm quoting him: "Congratulations now that you made the order I'll keep you updated. I will just have to access Vista (Ford's orders managing app) and that's all". They sold themselves as someone able to offer the same services of a Ford Store and it wasn't true.
To make things worse I live in Canary Islands and the Ford Store that made the order for real is located in Sevilla, peninsular Spain. Considering that Canary Islands have a special tax regime all goods must be imported. And so you can easily imagine that delivery times are dilated because the car would arrive to Sevilla and then imported to Canary Islands.
Basically they lied to me in order to potentially don't lose the sale because if I had those infos back in May I would have been gone to the Ford Store that actually is located in the same city.
I reported the fact to Ford Spain but they did nothing and this is the worst part: I can accept bad behavior from a seller because I'm not naive and I know that shit happens but I'm struggle to accept that a company like Ford leaves me completely alone.
Btw I wanted a Mustang badly and even if I thought about going to an other company, my desire to own one led me to make a second order this time to the Ford Store of my city. When she'll come, during the summer after a waiting of more than a year and all what happened I will have truly earned her
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