Need help with extended warranty

[randotheking]

In March my the motor on my brand new 2016 GTPP blew up due to cylinder 8 failure. I only had 5,500 miles on the car and it was never abused. Ford replaced my long block and I spent a lot of time arguing with Ford about extending my warranty.

Ford ended up only offering me a 75,000 mile 5 year warranty. I demanded a 100,000 mile warranty because my car already had 5,500 miles on it. Their 75,000 mile warranty was effectively just an extra 10,000 miles. The CSR would not budge no matter how many phone call attempts and she would not transfer me to someone that could get it done. She kept saying that there are no other options, which I know is a complete lie.

Last week I called them back because I had not heard anything in months and the CSR would not return my calls. Now Ford is telling me that the extended warranty is already finalized so they can't change it even if they wanted to.

I think this is ridiculous and they're giving me the run around. I've purchased two brand new vehicles from Ford in less than 5 years and this is how they treat me? All I'm asking for is assurance that their product will hold up, because so far it hasn't.

What can I do? I recieved the warranty paper work but never signed it or sent it in, yet somehow it is already written in stone on their end. I've modified the contract by scratching out the 75,000 miles and changed it to 100,000 miles. I haven't mailed it back yet. I know this probably won't do anything, but it's worth a shot if something happens down the road.

Any other ideas other than never buy Ford again? Because that's where this is headed. I'm not happy about how greedy they're being. I will be perusing lemon law if there are anymore issues with this vehicle, but time is running out on that.

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[Cobra Jet]

In March my the motor on my brand new 2016 GTPP blew up due to cylinder 8 failure. I only had 5,500 miles on the car and it was never abused. Ford replaced my long block and I spent a lot of time arguing with Ford about extending my warranty.

Ford ended up only offering me a 75,000 mile 5 year warranty. I demanded a 100,000 mile warranty because my car already had 5,500 miles on it. Their 75,000 mile warranty was effectively just an extra 10,000 miles. The CSR would not budge no matter how many phone call attempts and she would not transfer me to someone that could get it done. She kept saying that there are no other options, which I know is a complete lie.

Last week I called them back because I had not heard anything in months and the CSR would not return my calls. Now Ford is telling me that the extended warranty is already finalized so they can't change it even if they wanted to.

I think this is ridiculous and they're giving me the run around. I've purchased two brand new vehicles from Ford in less than 5 years and this is how they treat me? All I'm asking for is assurance that their product will hold up, because so far it hasn't.

What can I do? I recieved the warranty paper work but never signed it or sent it in, yet somehow it is already written in stone on their end. I've modified the contract by scratching out the 75,000 miles and changed it to 100,000 miles. I haven't mailed it back yet. I know this probably won't do anything, but it's worth a shot if something happens down the road.

Any other ideas other than never buy Ford again? Because that's where this is headed. I'm not happy about how greedy they're being. I will be perusing lemon law if there are anymore issues with this vehicle, but time is running out on that.

Hit their Social Media sites - seriously - and post a link to this thread. The only way you're going to get any attention is by tapping their Social Media sites publicly. They, like any other business, do not want ANY negative publicity about their products out in the public eye.

Also to note - I'm in the same boat as you. I too was offered the 75k extended warranty due to the damn driveline issue I've had since purchasing my 2016 new.

The CSR doesn't need any signature from the owner. The offer is extended to you, they attach the extended warranty to your VIN. The paperwork you recieve in the mail is only that - paperwork for reference and it has your VIN on it as well to confirm your vehicle has that additional coverage.

My rear diff was just totally replaced a few weeks ago with only 23k mikes on the car, only used for regular daily driving. I already had the 75k warranty "attached" back in 2016 due to the driveline shit.

Do I have confidence in the S550 as far as if I will need to have something else replaced after the 75k warranty runs out??? It's no longer a question of "if", it's WHEN the next issue will pop up. NO - no confidence at all in the POS products that Ford is letting roll out of their factories.

I too pressed for a 100k to no avail - and it's total BS that customers like us are left to hang out and dry, not only after having been loyal Ford customers for years, but now buying a brand new Ford product, then having to deal with MULTIPLE visits back and forth to their Dealers for continuous warranty service work.

As I've said in numerous such posts on this site - my 1994 Cobra has 144k original mikes on it, with original drivetrain and it's NEVER had ANY warranty issues since new and has never had to have ANY major components replaced.

My S550 has a folder 2" thick of warranty repair orders, with no extra bullshit - and that's only in 23k miles of ownership.

The warranties offered or extended maintenance plans offered to new vehicle owners after complaints regarding warranty or quality issues is for quelling and HUSHING the Customer to "satisfaction" so they won't pummel their Social Media sites with their frustrating ownership experiences...

If people don't stand up for what's right and don't pursue the issues, then no one will know the issues exist... until the same complaint is posted on some forum...

Retain ALL correspondence you have had with your Dealer and/or the CSR you were dealing with too. I have every email (both received and sent), work orders, car loaner paperwork, added extended warranty AND added maintenance plan paperwork - ALL of it - this way if I need to present it for future issues, there's no "he said/they said" BS games.