MMD rear diffuser

[golfstang]

(deleted)

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[rvlyssup]

So, it seems like AM don't give a sh!t about us early adopters of this ticking time bomb.

[MENTION=15139]AMWill[/MENTION] has visited this forum numerous times and posting new product (ironically, the supposedly newly designed diffuser and add-on fins) but has yet to address this thread or even answer my PM. The promise made earlier that we will be taken care of was i guess, BS just to keep our hopes up. Too bad...ya'll got some good stuff for my car. I can't even arrange return and refund due to zero repsonse from these guys. Damn shame...hopefully some of you guys got your issues resolved. As for others, speak with your wallet. I guess I should be happy I didn't pay $250 for this POS...lol!

 

[Spikeyh]

I'm with ya man. 250$ for this thing was just a waste.

 

[golfstang]

Call the customer service line and just mention Will's post/promise from this forum... they will pump you out in ten minutes.

As easy as it is to harp on Will, remember his job is to do all social media for Mustangs 1979-present. A lot of stuff is Facebook, IG, etc. Doing customer service takes time from him and I'm sure his plate is full.

Do what I did, call up the line, get your money refunded, and buy the fins or another diffuser in a couple months once more reviews are up

 

[rvlyssup]

Call the customer service line and just mention Will's post/promise from this forum... they will pump you out in ten minutes.

As easy as it is to harp on Will, remember his job is to do all social media for Mustangs 1979-present. A lot of stuff is Facebook, IG, etc. Doing customer service takes time from him and I'm sure his plate is full.

Do what I did, call up the line, get your money refunded, and buy the fins or another diffuser in a couple months once more reviews are up

I'm going to call later on today after running my morning errands. I don't hold much hope but we shall see.

I hear what you are saying, at the same time, AM dropped the ball in maintaining support to this forum when they decided to promote Alex. Business wise, not a very smart move leaving customers in the dark. All this leaves a bad taste. But I will try again later on today.

 

[golfstang]

I can confirm that the customer service line are ready to help! Called and sent mine back today!

Now, Version 2, Fins, or stop obsessing and buy an 18 in a -6-9 months?

 

[thet33]

I can confirm that the customer service line are ready to help! Called and sent mine back today!

Now, Version 2, Fins, or stop obsessing and buy an 18 in a -6-9 months?

I'm leaning towards bugging all the wreckers and yards around me to let me know when an premium bumper comes in and just continuing to be patient.

 

[2morrow]

I'm leaning towards bugging all the wreckers and yards around me to let me know when an premium bumper comes in and just continuing to be patient.

x2

 

[rvlyssup]

I can confirm that the customer service line are ready to help! Called and sent mine back today!

Now, Version 2, Fins, or stop obsessing and buy an 18 in a -6-9 months?

Did you have to pay return shipping? (I don't think you should have to...) If so, how much did that cost you?

I called and spoke to James...all he could do was verify with Will that the people who posted their issues / concerns on this thread was promised a replacement. As far as he is concerned, he has not heard of any 1st generation diffusers coming apart. :shrug:

He offered to follow up with Will, so I told him to call me with an update...yay or nay. I also requested any decisions be in writing and sent to me via email.

I'm leaning towards bugging all the wreckers and yards around me to let me know when an premium bumper comes in and just continuing to be patient.

^This...

I was actually in the process when MMD released their diffuser. I should've followed my gut instinct instead. I may just say screw it all & do that by returning my diffuser & getting a refund.

 

[Fuse]

Did you have to pay return shipping? (I don't think you should have to...) If so, how much did that cost you?

I called and spoke to James...all he could do was verify with Will that the people who posted their issues / concerns on this thread was promised a replacement. As far as he is concerned, he has not heard of any 1st generation diffusers coming apart. :shrug:

He offered to follow up with Will, so I told him to call me with an update...yay or nay. I also requested any decisions be in writing and sent to me via email.

^This...

I was actually in the process when MMD released their diffuser. I should've followed my gut instinct instead. I may just say screw it all & do that by returning my diffuser & getting a refund.

AM provided me with a UPS return label when I sent mine in.

 

[golfstang]

AM provides the shipping label. So you can send at no cost.

Only way I got screwed was at the UPS store. They tried to tell me the only thing could ship it in was a golf clubs box, and something about having to bubblewrap it due to policy (even though its in two pieces and could break into a million for all I (or AM) cares).... to the tune of 40$.

So I had to drive across town to some postal shop, buy a custom box for $12, package myself, and just drop off the box at UPS.

 

[thet33]

For anyone interested... I set an alert at Rock Auto for premium rear bumpers and got an email this morning. $289 (with sensors) before shipping and around 340 with standard. Not sure how much one w/o sensors will be once they get any in stock.
Not bad but you will still have to pay to get it painted. I believe there is one more in stock as I'm posting this. Still much cheaper than going through Ford.

Set alerts if you miss out and are interested.

http://www.rockauto.com/en/catalog/?carcode=3340759&parttype=1344&a=avl6501750c3340759

 

[davejonnes]

I'm going to call later on today after running my morning errands. I don't hold much hope but we shall see.

I hear what you are saying, at the same time, AM dropped the ball in maintaining support to this forum when they decided to promote Alex. Business wise, not a very smart move leaving customers in the dark. All this leaves a bad taste. But I will try again later on today.

I mean, they are not really responsible for doing their support over at this forum... it is not their official website, but merely a 3rd party tool mostly used for advertising. If you call their line (their actual support method) you will probably have no problems at all... From my past experiences, AM customer support has been nothing but great.

 

[svtguy]

The newly released diffuser does not look any different to the first batch?
Unless they changed the bottom of the diffuser,they are going to have a second batch of pissed customers

 

[WildHorses]

So, it seems like AM don't give a sh!t about us early adopters of this ticking time bomb.

AMwill has visited this forum numerous times and posting new product (ironically, the supposedly newly designed diffuser and add-on fins) but has yet to address this thread or even answer my PM. The promise made earlier that we will be taken care of was i guess, BS just to keep our hopes up. Too bad...ya'll got some good stuff for my car. I can't even arrange return and refund due to zero repsonse from these guys. Damn shame...hopefully some of you guys got your issues resolved. As for others, speak with your wallet. I guess I should be happy I didn't pay $250 for this POS...lol!

It seemed when Alex was here, he went out of his way to keep up on stuff by letting you know about new products, get issues resolved quicker, etc... but after he left and this Will person came in with his "always have time for my 6G guys posts" he doesn't want to help. So,
I am not surprised you haven't received a response from him. I see other people complaining about his lack of assistance on their facebook page, here and other forums. Kinda makes you wonder how he has a job there or at least get demoted from being a Forum/Facebook Customer Service Rep (or whatever they call themselves). Anyone try to get ahold of his manager/supervisor due to his lack of assistance?

At this rate, If I was someone trying to get this diffuser replaced or refund (as promised on here), I would just call them up and be like I want to return this item for a refund due to a lack of assistance on forums/social media. Then maybe their higher ups would see a influx of returns because of his lack of assistance.

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