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Lund Tuner calling a customer a Re*****?

K4fxd

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Everyone thinks they're going to eek out another 1-2hp doing it "their" way....it doesn't work that way on these things.
Some people do things for the WOW! factor, IE looks. Who needs 335 rubber on a N/A street car? Many do this cause it looks badass.
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ORRadtech

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No reason to bash someone for wanting what they want.
Sure there is, look at all the clicks it has generated...

I'm not tuned and I'm not going to tune, but if anyone ever asks me for a suggestion, it won't be them...
 

K4fxd

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Cornflake

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Once again, the problem is not that he thinks that everyone is a retard, the problem is he is sharing private emails with customers of Lund to a Lund email address on his show, which as far as I can tell at that point is Lund sponsored

I agree with you there. I run a Collision Repair shop and as much as I would love to share stuff I see and deal with in regards to customers and insurance companies. Integrity is a thing though for me.
 

shogun32

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No reason to bash someone for wanting what they want.
true, but the word 'NO' doesn't get used near enough. Alex/Lund should have just told him to sod off, nicely.
 

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shogun32

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Sure there is, look at all the clicks it has generated...

I'm not tuned and I'm not going to tune, but if anyone ever asks me for a suggestion, it won't be them...
I bet the forum mods LOVE these threads. talk about ad impressions!

(do they put Alex up to it? :) :) :))
 

K4fxd

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true, but the word 'NO' doesn't get used near enough. Alex/Lund should have just told him to sod off, nicely.
If you truly know how to tune, you charge a premium and tune it.

IMHO of course.
 

shogun32

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If you truly know how to tune
even charging extra is likely not worth the hassle. Some people really are just stupid and need kicked to the curb.

But Lund's tuning bonafides is very much up for debate as I see it.
 
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K4fxd

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even charging extra is likely not worth the hassle.
It's really not that hard, just be honest with the customer from the start.

No real hassle for the tuner. It is a hassle for the customer. I would want several logs per day for a few weeks. Then I'd put the data into a spread sheet and have it spit out a period table. If it still has hiccups I'd tell the customer to log several more weeks. So it's 6 weeks later and I have an initial tune and 2 revisions. Not hard for me.

And you set expectations from the start by saying it may never be stock like, but can be mostly good. Treat it like steeda does and call it a race only piece.
 

robvas

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If I was a tuning comany and someone wanted a tune for a PMAS or P51 fenderwell CAI I would gladly take their money, extra of course due to the several revisions it will take, and tune away.

Sure I would tell the customer it is no better than the regular PMAS which is 150 dollars cheaper to tune.

No reason to bash someone for wanting what they want.
I'm guessing it messes up the $500/tune business model

You only get so much time/emails/etc per customer with that model. support is what's expensive

They should just bill by the hour

Next time I have a plumber put in a sink I'm going to tell him I want to use this slighty larger pipe, have it curve out one way, switch out the handles with ones I bought on ebay but the screws are different...and get charged extra
 

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K4fxd

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Next time I have a plumber put in a sink I'm going to tell him I want to use this slighty larger pipe, have it curve out one way, switch out the handles with ones I bought on ebay but the screws are different...and get charged extra
Not the same. This is software.
I'm guessing it messes up the $500/tune business model
If I remember correctly Lund charges 250 extra for a GT350 Intake manifold swap on a gen 2. All that is required is changing the manifold volume and raising the rev limiter............

They are just lazy and want easy money.
 

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If I remember correctly Lund charges 250 extra for a GT350 Intake manifold swap on a gen 2. All that is required is changing the manifold volume and raising the rev limiter............

They are just lazy and want easy money.
Exactly. Technically you don't have to do sweet FA to the tune to run a GT 350 intake manifold.
 

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I agree with you there. I run a Collision Repair shop and as much as I would love to share stuff I see and deal with in regards to customers and insurance companies. Integrity is a thing though for me.
The customer was asking him to do so, live on his show. He wasn't like "you guys gotta see this shit..." and pulled up a random ticket. He wasn't even the one helping the guy originally.
 

Cornflake

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The customer was asking him to do so, live on his show. He wasn't like "you guys gotta see this shit..." and pulled up a random ticket. He wasn't even the one helping the guy originally.

See that's the thing. I am not really saying in that case that Alex really did right or wrong. I agree that the guy Lund was dealing with needs a education for sure. My stance is there is perception and reality. The reality might have been the customer wanted this hashed out live but the perception with this looks like many people saw it as if you are a customer this might be what happens to you. That's why with me I would choose not to play in that realm. However Alex does not misrepresent.. I mean one of his shows is "talking shit" He tells people right from the start that's what is.. He is great at what he does and even though I don't agree with his style or stance 100% of the time 1) It is a free show to enjoy or not and 2) I am grateful for a lot of the free info he has given. Saved me time and money.

All I really am saying is if you take a newb, be patient and help them you have a customer for life. You have to remember not to hammer them for dumb questions. If you do they move on somewhere else. All your left with is the I know everything people that wont listen (techs and shops). I have a feeling that is the people that makes Alex and Lund for that matter so irritated. Nothing worse than a Askhole that asks a question and does the opposite of what you said anyways. I understand the frustrations... Just not the tactics.
 

K4fxd

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The customer was asking him to do so, live on his show.
Sure, he coulda or shouda said, that CAI needs a 100% custom tune, call the shop and we will talk. Or he could have said we don't tune for that intake and been done with it.

This shit from Lund has been going on since at least 2012. I have no idea why they are still in business. I guess mustang owners like to be shit on.
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