nicksalvadore24
Well-Known Member
- Joined
- Aug 27, 2022
- Threads
- 3
- Messages
- 48
- Reaction score
- 54
- Location
- Boston, MA
- First Name
- Nick
- Vehicle(s)
- 2020 Mustang GT Premium PP1
- Thread starter
- #1
Do yourself a favor and don't order from CARiD.
I ordered two exhaust clamps from CARiD. First of all, I'm in MA and they sourced it from Arizona, not the most efficient so shipping took a while. I get the parts, and they're the wrong part. So the Arizona dealer pulled the wrong part from their inventory. I request a refund from CARiD, and they say it takes 3-5 business days just to email me a return label? Pretty ridiculous, but ok. I get the label, send the parts back to the manufacturer, and they get there. I call CARiD since I haven't heard anything from them, and they say yeah we see it got delivered, give another 3-5 business days for the dealer to "inspect the parts" and confirm that they can refund me. Starting to get pissed off at this point because they sent me the wrong parts in the first place and this is holding up a project. Here's where it all goes to s**t. The dealer in Arizona claims that one of the exhaust clamps was "missing a label" so they will only refund me for ONE of the clamps. Keep in mind these are $45 a pop so not cheap enough where I don't care about losing the money. I call CARiD and emphatically explain to them that I returned the parts exactly as they came, I didn't even try to install (which is true). CARiD says ok we'll escalate the issue, and to wait another 2-3 business days. I wait. I call back. They say yep you're good we'll issue you the full refund! I'm happy, waiting for the refund. I get an email this morning about getting a refund, but it's only for the amount of one of the clamps?? So I call CARiD, and they go back on their word. They won't give me the full refund because the dealer refuses to credit them the full amount since "one of the clamps is missing a label." Who cares if it's missing a label when you have the actual part in hand??? You know, the piece that actually costs money and has value???? So now between the cost of the second clamp and shipping, I'm out like $60 for no reason. Anyways, learn from my experience, don't order from CARiD. I should've come to the forums first. I ordered the parts from @LevittownFordParts since everyone on here recommends them, and I'll only be using them for OEM parts in the future. I know most of this isn't exactly CARiD's fault and more the dealer's, but the overall experience just sucked so don't even bother with them.
BTW - the dealer in Arizona is Sanderson Ford. Screw those guys. They sent me the wrong parts, they got the parts back, and they won't give me all my money back. Scumbags
I ordered two exhaust clamps from CARiD. First of all, I'm in MA and they sourced it from Arizona, not the most efficient so shipping took a while. I get the parts, and they're the wrong part. So the Arizona dealer pulled the wrong part from their inventory. I request a refund from CARiD, and they say it takes 3-5 business days just to email me a return label? Pretty ridiculous, but ok. I get the label, send the parts back to the manufacturer, and they get there. I call CARiD since I haven't heard anything from them, and they say yeah we see it got delivered, give another 3-5 business days for the dealer to "inspect the parts" and confirm that they can refund me. Starting to get pissed off at this point because they sent me the wrong parts in the first place and this is holding up a project. Here's where it all goes to s**t. The dealer in Arizona claims that one of the exhaust clamps was "missing a label" so they will only refund me for ONE of the clamps. Keep in mind these are $45 a pop so not cheap enough where I don't care about losing the money. I call CARiD and emphatically explain to them that I returned the parts exactly as they came, I didn't even try to install (which is true). CARiD says ok we'll escalate the issue, and to wait another 2-3 business days. I wait. I call back. They say yep you're good we'll issue you the full refund! I'm happy, waiting for the refund. I get an email this morning about getting a refund, but it's only for the amount of one of the clamps?? So I call CARiD, and they go back on their word. They won't give me the full refund because the dealer refuses to credit them the full amount since "one of the clamps is missing a label." Who cares if it's missing a label when you have the actual part in hand??? You know, the piece that actually costs money and has value???? So now between the cost of the second clamp and shipping, I'm out like $60 for no reason. Anyways, learn from my experience, don't order from CARiD. I should've come to the forums first. I ordered the parts from @LevittownFordParts since everyone on here recommends them, and I'll only be using them for OEM parts in the future. I know most of this isn't exactly CARiD's fault and more the dealer's, but the overall experience just sucked so don't even bother with them.
BTW - the dealer in Arizona is Sanderson Ford. Screw those guys. They sent me the wrong parts, they got the parts back, and they won't give me all my money back. Scumbags
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