Careless Techs

[FRANKENSTANG]

Just washed my car after having routine service done. I had a 5 inch long scratch along my driver's side door that I had to polish out just to make it bearable. This I noticed while cleaning all of the greasy fingerprints off after bringing it home. Today, when drying my wheels, all four of them have damage caused from being careless removing the lugs. One wheel is pretty bad and the other four aren't too far off. Needless to say, I'm furious that a simple task cannot be performed without incident. If there is anyone from Ford paying attention, you need to get your service departments in check.

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[Cascadia_302]

Totally unacceptable and unprofessional to say the least. This is reason I avoid taking my car in for any maintanence work that l can do myself at home, including the first free oil change the dealership offered.
But if you do take it in, it's always recommended to do a walk around with the service manager to document any existing damage (or not) before service and never leave without inspecting the vehicle as it becomes difficult to go back after the fact with a claim for damage.

 

[Blaster]

When my car came into the dealership they followed instructions to the letter. They removed the white shipping tape and that was it. No wash. Other than any possible warranty work it will not be going to the dealer. If it does I can direct the car to any tech I want and I know a good one there.

It's not hard to mark up an alloy rim with an air gun. I've done it myself. :frusty:

Dealership techs are self contractors in reality. They make their earnings on speed.

On some Fords it takes about 15 minutes to "check" an engine air filter. If the customers wants to inspect the air cleaner and "decides" to wait till "next time" the tech is not paid for the labor so many guys just report the air cleaner good although never inspect it.

The customer wants to spend the minimum, the employer wants to pay the minimum. Consequently, it's the minimum ppl get in the quality department. The race to the bottom is the norm. If one doesn't have the time then find a quality independent and pay by the hour/not the job.

 

[VinnAY]

Totally unacceptable and unprofessional to say the least. This is reason I avoid taking my car in for any maintanence work that l can do myself at home, including the first free oil change the dealership offered.
But if you do take it in, it's always recommended to do a walk around with the service manager to document any existing damage (or not) before service and never leave without inspecting the vehicle as it becomes difficult to go back after the fact with a claim for damage.

Conversely its really petty to be here bitching about it too

 

[Cascadia_302]

Conversely its really petty to be here bitching about it too

No doubt, like petty complaining.:lol:

 

[Cobra Jet]

I see you recieved the same type of Ford Service as I did - except how do you think I felt when that was done to my black PP rims - at EVERY lug hole and also on spokes of rim.

http://www.mustang6g.com/forums/showthread.php?t=67126

 

[N123456]

I went in to get a rotor sound checked out. Some idiot spilled a thing of oil in the shop and they drove my car through it slinging oil on it. Decided they would wash the car for me to make up for it, and put a scratch with I'm assuming a dirty towel all the way across my spoiler. Literally the whole thing. I had to buff it out like you did as they would do nothing

 

[gsxr1300]

Last time I had my oil changed, when I got home I found the Oil filter pliers, drain plug wrench both wrapped in a clean cloth on the passengers seat. I figured it was a gift.

 

[FRANKENSTANG]

I see you recieved the same type of Ford Service as I did - except how do you think I felt when that was done to my black PP rims - at EVERY lug hole and also on spokes of rim.

http://www.mustang6g.com/forums/showthread.php?t=67126

I felt exactly the same considering that's pretty much how my wheels are now. There's gouges, scratches and places that look like they set the gun on the wheel and pulled the trigger. I only posted pictures of a few spots. It also feels worse when you can't easily repair the problem because it's a machined wheel and cost nearly $1000 EACH for a new set from Ford.

[MENTION=21493]VinnAY[/MENTION] I must've been wrong all this time, thinking forums were a place to vent your frustrations to other enthusiasts and gain some insight into their own experiences. Guess nobody does that... You're criticism is not constructive or necessary so please, go sh*t in someone else's sandbox.

Bottom line is they are performing a paid service. It isn't as though they give you an option between getting screwed on the cheap or doing a good job for a higher cost. I'd happily pay more for the latter. For those of us without the means to do the work ourselves we are putting our faith in Ford to provide a job done right. If I did a shoddy job at work I'd be unemployed in no time, so why is it acceptable in these situations? Answer is – it isn't, we just collectively accept it as the norm instead of the responsible party being held accountable.

I liken our experiences to what it must be like to drop the soap in prison. At least someone in that predicament has a happy ending :lol:

 

[DAVECS1]

My wife and friends could not understand why I would not take my car in for warranty when I snapped a halfshaft. I have been down this road a couple times. The dealer in most cases is ok for a DD, but if you are trying to maintain a car long term and working to make it a best example. It is a roll of the dice having a dealership work on it. Unfortunately Mustangs and Camaros are probably one of the hardest cars to get good service on. There are a vast array of them that can cost from the mid 20s all the way to the 70K mark. The service personell just see them as another car most times that need to be rushed theough.

 

[Bartly]

Thanks hat sucks. Yep I ok dread going he idea of having the dealership touch my car. Pretty much have the same fear of any shop really. Wondering if you have brought it to their attention to see if they will own up to it and replace the wheels?

 

[Cobra Jet]

FRANKESTANG -

Are they replacing your rims?? If they are being difficult with you - here's what you can do:

1) Go into the Dealership main building, ask to speak to the Dealer Manager - when you get him/her, tell them you want the name of the Dealership Owner and an appointment to sit with him/her face to face due to Service concerns you have and damage to your car. They should oblige to the request.

2) If you have received an email asking you to rate the service your received from your recent service visit - blast the ever living shit out of them with a negative review on every subject. At the end of the review before you submit, there should be a comments box, state what happened, that you're dissatisfied and that you want to speak to the Dealer Owner. Also state you will be contacting your Ford CSR (Ford Service - DEYSHA on here) to escalate the issue.

Once they receive your negative survey, you will be contacted by the Dealership Manager who will (should) want to make things right...

All of my rims will be fixed next week (they are going out to a professional Rim Specialist for repair). This has been promised by the Dealership Manager that they will look like new and I won't be able to tell any damages were present. He also has made a specific note on my service history that will be first and foremost present on any work order for ANY future visit, stating the Shop is to be super careful with MY vehicle.

You know why they are fixing them? Because I did exactly what I am telling you above. Before that, they kept telling me that damages to vehicle rims were "normal"... Yea, normal.

I wish the best for you - post your updates.

 

[Dr. Norts]

Every mechanic should be forced to own a set of thin walled Teflon sleeved impact lugnut sockets. Snap on has the nicest set and being thin walled the socket is no bigger than a regular socket. The set has 5 sockets (3 metric / 2 imperial) and covers all lug sizes. The set cost me about $55 CDN. Which isn't overpriced at all, especially being snap-on. Lifetime warranty too.

Any mechanic that doesn't have a set of these is a mechanic I don't want touching my car. If he doesn't even have a set of these what other important tools is he missing from his box.

 

[FranzVonHoffer]

Every mechanic should be forced to own a set of thin walled Teflon sleeved impact lugnut sockets. Snap on has the nicest set and being thin walled the socket is no bigger than a regular socket. The set has 5 sockets (3 metric / 2 imperial) and covers all lug sizes. The set cost me about $55 CDN. Which isn't overpriced at all, especially being snap-on. Lifetime warranty too.

Any mechanic that doesn't have a set of these is a mechanic I don't want touching my car. If he doesn't even have a set of these what other important tools is he missing from his box.

Couldn't have put that better myself. Those sleeved lugnut sockets are an absolute must for a pro tech working in the field. Especially because there's so much pressure to work fast.

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