17LightningGT
Well-Known Member
- Thread starter
- #1
On Saturday, March 3rd I was driving on an hour long road trip with my wife to visit her sister and new baby. About 30 minutes into the drive, going about 50-60mph, 6th gear, it suddenly started vibrating from the engine something fierce. I clutched in, put it in neutral, and while still going about 50mph, the car shut off.
I was able to get it to the shoulder(this is a two lane rd) and tried to re-start it. It fired, but clattered terribly and shut itself off again. My wife is 4 months pregnant, so the side of the road with 50-60pmh traffic wasnt ideal, and there was an empty parking lot 15 feet away, so I restarted it, gave it gas to keep it running, and as soon as I got into the lot, shut it off and let it coast as far as i could.
[/url]29340037_10211403129570668_7923583794848727040_n by 08Sunburst, on Flickr[/IMG]
I called ford roadside assistance, which sent a tow truck out to tow it to the dealer.
[/url]29314105_10211403129770673_1988049823407800320_n by 08Sunburst, on Flickr[/IMG]
[/url]29249355_10211403129370663_488028470895443968_n by 08Sunburst, on Flickr[/IMG]
Got it towed in, and my poor (never seen rain, snow, salt, etc) car got to sit outside for a few days. I called the dealer on monday to make them aware of the car and the situation, and was told that they would do what they could to get it in and let me know what is going on. Also to note, this is the dealer the car was bought from, as well as my wifes 16 escape titanium as well. We have a VERY good relationship with our salesperson. I had texted him on saturday as well, just to let him know what was going on, and i figured if i could let someone know it would help out.
On tuesday, my sales guy texted me a picture of the car, and let me know they have their best tech working on it.
[/url]29314503_10211403130050680_1698006228027834368_n by 08Sunburst, on Flickr[/IMG]
So the week goes by, and I havent heard anything. Im trying my hardest to let the guys do their thing, but the anticipation was killing me at that point, so I called the dealer on friday in search of an update. I talked to the advisor handling my car, and he said that they found a valve broken and inside cylinder number 1. There are multiple holes in the piston, and they have had to communicate back and forth with ford in regards on what actions to take. He said they had to prove to ford that there was no aftermarket software on the car that could have cause the failure(the car was NOT tuned) and that any modifications to the car (res. delete, axle back, jlt oil catch can, and k+n filter) did not cause it either. He told me that now that ford has authorized repair, they have to finish tearing the motor down and see if the block was damaged, and what other damage has occurred.
So, I at least had an update on my car. The following week(this week) i had not heard anything back, so I called again on wednesday. The advisor thats working with me was in a meeting, but i was assured he would be calling me back momentarily. Three hours go by, and no word from them. I was out of work at that point, and the dealer is about a 30 minute drive from my work, so i figured i would just pop in there and talk to him face to face(dealership is an hour away from my home.)
Stop in there, and the advisor doesn't recognize me(both cars go to that dealer regularly) so i let him know who I am and which car is mine, etc etc. He runs to the back and brings me out some pieces of my motor. He told me that they still have to remove the other side cylinder head and inspect for damage still. At this point, he thinks they are going to replace one cylinder head and the short block, because they found the piston wall has scoring that is non-repairable.
Here is the carnage:
[/url]29244428_10211403130290686_5897889420610109440_n by 08Sunburst, on Flickr[/IMG]
[/url]29261011_10211403130490691_3890391727587983360_n by 08Sunburst, on Flickr[/IMG]
[/url]29243798_10211403130930702_5559507020580651008_n by 08Sunburst, on Flickr[/IMG]
While I was there I did stress my concern as far as the condition of the vehicle in the way of getting scratched, damaged, etc etc because i have been a service advisor at a dealer previously, and I know what can happen, even with a tech is as careful as can be. He reassured me that the whole front of the vehicle is covered(which im sure will cause swirling and scratches in the paint)
He told me that at this point, he is hoping to have an answer back at the end of the week as far as what route they are going to take(short block and one cylinder head, or a complete long block) but I still have not heard anything.
I will say that the little interaction with the dealer that I have had has been positive, however, I kind of expected more communication, especially with something as severe as what happened. My patience is running thin though, and i don't think it should be taking THIS long to get to the bottom of it. I would have thought in week 1 of it being there, at max the beginning of the second week, it would have been torn down, and parts ordered.
Oh, and the car is a 2017, base model, 49XX miles on it. Was a birthday present from my wife for my 30th birthday, so I definitely have some sentimental attachment to this car, and just keep praying that it wont get irreversible damage from sitting there for so long..
Any DECENT advice? I have never been in the situation before where i have a massive engine failure on a brand new car before..
I was able to get it to the shoulder(this is a two lane rd) and tried to re-start it. It fired, but clattered terribly and shut itself off again. My wife is 4 months pregnant, so the side of the road with 50-60pmh traffic wasnt ideal, and there was an empty parking lot 15 feet away, so I restarted it, gave it gas to keep it running, and as soon as I got into the lot, shut it off and let it coast as far as i could.
I called ford roadside assistance, which sent a tow truck out to tow it to the dealer.
Got it towed in, and my poor (never seen rain, snow, salt, etc) car got to sit outside for a few days. I called the dealer on monday to make them aware of the car and the situation, and was told that they would do what they could to get it in and let me know what is going on. Also to note, this is the dealer the car was bought from, as well as my wifes 16 escape titanium as well. We have a VERY good relationship with our salesperson. I had texted him on saturday as well, just to let him know what was going on, and i figured if i could let someone know it would help out.
On tuesday, my sales guy texted me a picture of the car, and let me know they have their best tech working on it.
So the week goes by, and I havent heard anything. Im trying my hardest to let the guys do their thing, but the anticipation was killing me at that point, so I called the dealer on friday in search of an update. I talked to the advisor handling my car, and he said that they found a valve broken and inside cylinder number 1. There are multiple holes in the piston, and they have had to communicate back and forth with ford in regards on what actions to take. He said they had to prove to ford that there was no aftermarket software on the car that could have cause the failure(the car was NOT tuned) and that any modifications to the car (res. delete, axle back, jlt oil catch can, and k+n filter) did not cause it either. He told me that now that ford has authorized repair, they have to finish tearing the motor down and see if the block was damaged, and what other damage has occurred.
So, I at least had an update on my car. The following week(this week) i had not heard anything back, so I called again on wednesday. The advisor thats working with me was in a meeting, but i was assured he would be calling me back momentarily. Three hours go by, and no word from them. I was out of work at that point, and the dealer is about a 30 minute drive from my work, so i figured i would just pop in there and talk to him face to face(dealership is an hour away from my home.)
Stop in there, and the advisor doesn't recognize me(both cars go to that dealer regularly) so i let him know who I am and which car is mine, etc etc. He runs to the back and brings me out some pieces of my motor. He told me that they still have to remove the other side cylinder head and inspect for damage still. At this point, he thinks they are going to replace one cylinder head and the short block, because they found the piston wall has scoring that is non-repairable.
Here is the carnage:
While I was there I did stress my concern as far as the condition of the vehicle in the way of getting scratched, damaged, etc etc because i have been a service advisor at a dealer previously, and I know what can happen, even with a tech is as careful as can be. He reassured me that the whole front of the vehicle is covered(which im sure will cause swirling and scratches in the paint)
He told me that at this point, he is hoping to have an answer back at the end of the week as far as what route they are going to take(short block and one cylinder head, or a complete long block) but I still have not heard anything.
I will say that the little interaction with the dealer that I have had has been positive, however, I kind of expected more communication, especially with something as severe as what happened. My patience is running thin though, and i don't think it should be taking THIS long to get to the bottom of it. I would have thought in week 1 of it being there, at max the beginning of the second week, it would have been torn down, and parts ordered.
Oh, and the car is a 2017, base model, 49XX miles on it. Was a birthday present from my wife for my 30th birthday, so I definitely have some sentimental attachment to this car, and just keep praying that it wont get irreversible damage from sitting there for so long..
Any DECENT advice? I have never been in the situation before where i have a massive engine failure on a brand new car before..
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