Similar experience today with Tom. I gave up after 10-15 minutes and closed it. Immediately got on again with Eric who came on fairly quickly. Said they were down several guys today.
Ok well that makes sense. Yesterday I kept getting Tom and leaving
It was just funny that they would say "How can I help?" and I tell them about tracking my order and immediately get "I'll be with you soon. I'll be with you soon." repeatedly.
I’m sure 90% of their days these days are helping track customer car orders (and some are probably not pleasant customers to deal with I’m sure). I talked to Anthony quite a bit during my build process and he was always fantastic.
Today I got an email from the Ford sales director Belgium. He asked for my phone number and eventually he'll get in touch with me tomorrow.
I had a very honest chat with my dealer today. He said the delay is likely due to a parts shortage. So a bunch of cars get put aside waiting for specific parts. Its very common with other vehicles and is likely the issue. May not be relevant to your situation but I really enjoyed the chat I had with him. He was very open and honest
It definitely is parts related. We know how bad the tracker is and the factory just simply isnt marking the cars as on hold. Remember there's 56,000 vehicles waiting for parts. I feel for KCC because we both had black accent package which I was pretty sure was the thing holding up my car. If the car really was built, it would be marked built. Produced just means it made it all the way through assembly.
It’s hard to tell exactly what’s going on. The dealers only know what Ford is telling them, everything else is just a guess. I do have a buddy that has an F-150 that has been produced for going on 7 weeks now, however, he has been notified by Ford of a parts related delay that is causing it not to be Built Ready for Shipping. So it’s anyone’s best guess but based on that I would assume Ford would notify folks of a parts hold (but we all know what happens when you assume). Good luck to you all still waiting, hopefully you get some clarification (and your cars!) soon.
This has been what is pissing me off the most lately… when I’ve been digging into the F-150/Bronco/Maverick etc forums, all of those guys have been provided way better information every step of the way. Is it perfect? No. But they’ve been told exact part shortages, exact chip shortages, why their trucks are just stuck as “produced” and not “built” etc.
Ford has been treating the mustang like its not a 50k vehicle. The Bronco, Mach E, Lightning are their new babies. The trucks probably make them more money, so the mustang gets the backburner even though its still a very expensive vehicle.
Mine wasn’t marked as produced until 3 days after the blend date, and wasn’t built until 2 weeks after that. I would be shocked if you had heard anything else already as no one makes it through that quickly, certainly not in “purgatory” status as some people who have been waiting a month or more since produced.
