Ivabign596
Active Member
OK, since you guys seem to be in the know, I have a couple questions. If the tech didn't make a mistake and the dealer insists it's a warranty issue or manufacturing defect, what then? You mention that Ford isn't at fault if the dealer messed up, so if the dealer can prove they acted correctly wouldn't that mean that Ford is ultimately accountable? Who makes the call when the dealer and Ford are pointing fingers and hiding behind red tape?A car bursting into flames after being worked on is not necessarily a warranty thing. If the tech made a mistake, he works for the dealership (not ford like you think) and the dealership is at fault. Ford has no responsibility.
Again, two separate businesses. Two separate entities. That can't be argued. Anyone who sees it any other way is, frankly, wrong.
I always thought that Ford dealers were a retail store for Ford Motors (kind of like an Apple store). They don't make the product and run essentially a franchise that reported and was accountable up to Ford Motors. Ford has a franchise package--a compilation of legal, operational and marketing agreements and practices that stipulate your guidelines for doing business under the brand name. And, if these guidelines aren't met they can stop selling cars to the dealer and even strip them of their dealership. But you're saying that they are separate business's and totally separate entities, so how does that work exactly? Just curious...
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