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Shift
Well-Known Member
In a perfect world, you would have it all, but the base price of the RC-F is @ $62k+, and the GS-F at $84k+, and they still won't perform like the GT350 at it's $48k+ base price. Which goes back to the point of where the money is spent. I wish that the GT350 was more luxurious, but one has to choose whether luxury and refinement trumps performance at a specific price point. For me, it doesn't, or else I'd get a Lexus or Benz.
ihc95
Well-Known Member
Good post ITLRUN, I agree with everything you said.
However, when you fork over ~$60k (which I know for some members here is not a lot, but for most it is) I do expect the product to be delivered in the manner it was intended, which unfortunately hasn't happened for some members. So, while the car is built on the same assembly line as the Fusion, they are in a completely different price bracket and that brings certain expectations in terms of quality and customer service. When I order my GT350, I hope the process goes smooth and the car arrives unharmed. If not, I won't hesitate to look elsewhere.
I still don't understand why Ford can't put a cover on the GT350 for transport like Chevy does with the C7s, and there are WAY more C7s being built than Shelbys. That's just cheap on Fords part imo.
However, when you fork over ~$60k (which I know for some members here is not a lot, but for most it is) I do expect the product to be delivered in the manner it was intended, which unfortunately hasn't happened for some members. So, while the car is built on the same assembly line as the Fusion, they are in a completely different price bracket and that brings certain expectations in terms of quality and customer service. When I order my GT350, I hope the process goes smooth and the car arrives unharmed. If not, I won't hesitate to look elsewhere.
I still don't understand why Ford can't put a cover on the GT350 for transport like Chevy does with the C7s, and there are WAY more C7s being built than Shelbys. That's just cheap on Fords part imo.
Qtrhorse
Well-Known Member
And you can't find a GT350 at MSRP, people are paying we'll over with the ADM of 20k. You can't compare a car that people still haven't received in 2 model years.
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rancherogt
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I have received the same attention to customer service from my Volvo dealer. Spotless waiting area with 3 flat screen TVs many drink and snacks options. Anytime I am in the area they wash the car for me even if I don't buy or have any services to the car. At first I was shocked at but I got over that.
The dealer that I am purchasing my GT 350 has low volume of cars but has a really nice area with refreshments and snacks to wait for service and has been outstanding in keeping me up to date on the little things.
But many of the Big 3 dealerships could use a lesson from the Europeans and Asians on taking care of there customers if they buy a $15,000 car to $150,000 car.
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And although the car I ordered was not technically mine yet, I was told 3 times of 3 different delivery times. When they lost the car in the system and said then that they couldn't find it, yeah I was pretty much let down. Then when every customer service person and the great guys at ford performance said they see it's awaiting shipment but don't know for how long? Then everyone that's had build dates on October 22 still have not received their cars and nobody can answer that? Are you kidding me? According to the ford rep the cars built on 10-22 didn't qualify for the hold according to the words of my sales rep. Then I get a notice from the general manager that the car I ordered may have been damaged during the 1 mile drive from the assembly plant to the holding yard? Yeaaaaah ok. Really? Those of us that have a build date of 10-22 have a right to be let down when others that had a later build date already received their car or is in shipping. They need to fix the customer support and Communication also the communication to the dealerships.
Qtrhorse
Well-Known Member
That absolutely sucks that they put you through such BS. If there are others in your ordering timeframe experiencing the same issues , Ford should contact you directly and give a detailed reason for delay, they should also offer something in the lines of a free extended warranty for what they put you through.
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To some of you $66000.00 for a car isn't much. To me, I never spent this kind of money on a car. I make a good living and can afford this car, but that doesn't mean I should accept less for my hard earned money. I'm also not expecting a perfect product. I have been in the auto business my whole life and I've worked on some very expensive and high quality cars. I've built some hand made and hand assembled cars also. And I know when something is done by human things will never be perfect. My complaint is the customer relations. Their is none period.
Shift
Well-Known Member
ADM situation coupled with delays is a bit of a freakshow, but the car is still $48k at it's heart nonetheless. Ford made the car for $48k, that's how much work they put into it. The ADM adds absolutely no value to the performance or manufacture of the car. Lexus made the RC-F for $62k, and that's how much work they put into it. To be frank, if you spent the same amount on the GT350R as you did the RC-F, the Lexus would be left in the dust. It's just on another level of performance.
It really is inexcusable that they haven't properly communicated with customers.
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- Banned
- #26
All about customer satisfaction, yeah, OK. Sounds like the Porsche dealer where my friends go. Lots of goodies for their middle aged and older soft ball customers. They will even serve you a drink or Champagne before they hand you the $2700 bill for your brake job. There is a good reason for every thing. Those customer service goodies are pacifiers for the unsuspecting.
mcgraw
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It's very easy to overestimate the true cost of great customer support. The net effect will be severely offset by the value your entire business gets from the technology you put in place, the customer satisfaction ratings, transparency, employee/dealer morale (since they no longer fight the system), and so much more. Great customer support is really the gateway to great business. It's easy to lose sight of that when you're no longer the scrappy startup fighting for attention.
It's also something easy to overlook, as consumers, when you've never enjoyed an experience that truly delighted you. It's so infrequent that people will remember those actions for a long, long time.
Finally, a brand is a brand--luxury or not. Know your customer, but at the end of the day, the kid who rolls off with a cheap vehicle deserves just as much care as the high net worth customer rolling off in a six figure vehicle. One day that cheap kid may find himself back at your door for that six figure vehicle you decided to produce.
I could talk about this stuff all day. Time to run away before you all think I'm nuts. Thanksgiving Part 2 starts... now. ;)
It's also something easy to overlook, as consumers, when you've never enjoyed an experience that truly delighted you. It's so infrequent that people will remember those actions for a long, long time.
Finally, a brand is a brand--luxury or not. Know your customer, but at the end of the day, the kid who rolls off with a cheap vehicle deserves just as much care as the high net worth customer rolling off in a six figure vehicle. One day that cheap kid may find himself back at your door for that six figure vehicle you decided to produce.
I could talk about this stuff all day. Time to run away before you all think I'm nuts. Thanksgiving Part 2 starts... now. ;)
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I don't want anything in return. I can't speak for the others but for myself all I wanted was a honest answer as to what the hell was going On. Everytime I contacted ford or when they would contact me, they always say the samething. It's awaiting shipment. Or we have no listing. How can you have both awaiting shipment and no listing of my vin??? Makes no sense. Then the would tell me to contact my general manager at my dealer and have the general manager contact ford for further information. When I did that Wednesday He said he would contact them. He called then to say my car may have been damaged during the drive to the holding yard. Then I received an email from my dealer yesterday evening. Stating that my car was not effected by the quality issues and it's awaiting shipment and wasnt shipped because they were behind with other issues going on at the plant. Really? Really!?!? Hmmmm but yet they shipped other shelbys and other mustangs daily. I'm not the only one on This forum that's build date was 10-22 and still hasn't received our car or a straight answers.
Qtrhorse
Well-Known Member
Well Frank, you are way off on your assumptions. The only way you will get a GT350 for 48k is if it fell off the truck. The GT350 is a version of the S550, it didn't cost for anything more than the drivetrain to change the platform. As stated, it's made on the same assembly line as a Fusion with no special assembly. Also you are paying over 62k for the GT350R, which is more than the RCF.
