OP
OP
DandeeLioness
Well-Known Member
- Thread starter
- #31
Unfortunately, I come bearing more bad news in this louvered glass window saga. 
I noticed a couple weeks ago that my passenger side window was also cracked in addition to the driverās side I previously updated about. Except this wasn't just one crack, but SEVERAL across multiple glass panes. They're tough to see from the outside but very clear on the inside. Even the largest end panel that rests against the car (so you canāt see it from the inside) looks almost shattered.
I was horrified and immediately reached out to HPG again. My concern was that they say they'll only fulfill warranty claims once, and seeing as how I already contacted them about my driver's side window being cracked a few months ago, I was hoping there would be no argument about replacing the other side (I mean I bought them as a set so that logic made sense to me).
Long story short, their team doesn't believe the damage was caused by "normal wear and tear" and while they wouldn't normally send another replacement, they would do so given how unusual this situation was (and also for my patience/understanding while they investigated on their end). Their theory is something/someone pressed on the glass and caused fractures that grew overnight. And my counter to that theory is if that's true, why is it that every other panel is cracked (the two large outer panels and one center panel)? I feel like if a hand pressed down on the center of the glass, the three smaller inner panels would crack, not the outer two...? That sounds more like an issue with the productās structural integrity to me but I have no way of knowing.
I was also warned to be careful when handwashing and mind the amount of pressure applied when wiping them down, which....again, I hand-wash this car myself. No person or machine has touched these windows but me since I brought her home and it's not like I've ever had to scrub these or apply excessive force, you know? Just spraying them down and running a towel over the surface to dry them is all I've ever needed to do.
I offered to use the shipping boxes to return the broken windows when I eventually have mine replaced, just so they can look at them up close and see if they can figure out what happened. I also asked for a recommended installer, as maybe someone more experienced would be better next time.
Overall....I unfortunately can't say I would recommend investing in these, only because their durability doesn't seem super sound/stable. The company has been great to work with and I appreciate them sending me two new windows but now I have to pay to have the new set retinted and reinstalled and go through that process all over again with no guarantee this new set won't crack a few months down the line.
They're beautiful and I love them still, I just wish they'd have held up better! Iād understand more if I took this car off-roading or did anything crazy with her, but sheās just my daily, lives in my garage half the day, and hasnāt even been tracked. Iāll continue to update if any further developments arise.
I noticed a couple weeks ago that my passenger side window was also cracked in addition to the driverās side I previously updated about. Except this wasn't just one crack, but SEVERAL across multiple glass panes. They're tough to see from the outside but very clear on the inside. Even the largest end panel that rests against the car (so you canāt see it from the inside) looks almost shattered.
I was horrified and immediately reached out to HPG again. My concern was that they say they'll only fulfill warranty claims once, and seeing as how I already contacted them about my driver's side window being cracked a few months ago, I was hoping there would be no argument about replacing the other side (I mean I bought them as a set so that logic made sense to me).
Long story short, their team doesn't believe the damage was caused by "normal wear and tear" and while they wouldn't normally send another replacement, they would do so given how unusual this situation was (and also for my patience/understanding while they investigated on their end). Their theory is something/someone pressed on the glass and caused fractures that grew overnight. And my counter to that theory is if that's true, why is it that every other panel is cracked (the two large outer panels and one center panel)? I feel like if a hand pressed down on the center of the glass, the three smaller inner panels would crack, not the outer two...? That sounds more like an issue with the productās structural integrity to me but I have no way of knowing.
I was also warned to be careful when handwashing and mind the amount of pressure applied when wiping them down, which....again, I hand-wash this car myself. No person or machine has touched these windows but me since I brought her home and it's not like I've ever had to scrub these or apply excessive force, you know? Just spraying them down and running a towel over the surface to dry them is all I've ever needed to do.
I offered to use the shipping boxes to return the broken windows when I eventually have mine replaced, just so they can look at them up close and see if they can figure out what happened. I also asked for a recommended installer, as maybe someone more experienced would be better next time.
Overall....I unfortunately can't say I would recommend investing in these, only because their durability doesn't seem super sound/stable. The company has been great to work with and I appreciate them sending me two new windows but now I have to pay to have the new set retinted and reinstalled and go through that process all over again with no guarantee this new set won't crack a few months down the line.
They're beautiful and I love them still, I just wish they'd have held up better!
Iād understand more if I took this car off-roading or did anything crazy with her, but sheās just my daily, lives in my garage half the day, and hasnāt even been tracked. Iāll continue to update if any further developments arise.Sponsored
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or used an inferior glue or somethingā¦?
