Hood Corrosion Nightmare

[UnhandledException]

The black is a corrosion barrier for storage and transportation. You remove it when you prep for paint!! It is not a primer layer!

I’m sure they do

I can say that the paint matching can be a challenge. My dad accidently tapped another car hard enough to have to replace the front bumper, etc. My high school friend who has a thriving body and paint business was able to do a pretty good job matching the Race Red paint on mine. Dave said that it was a challenge and took a lot of time and care, but they nailed it. So, it can be done. It sounds like your current shop is trying really hard and have been very accommodating, but it may be time to move on?

They matched the paint finally. I am picking up the car next week.

The people I dealt with across the board (dealership staff, body shop staff) have been very nice overall. They are trying their best to help. However, there is a systematic lack of resources, information, coordination between Ford Motor Co and dealers, training of staff which is the reason for what I am going through. They are not bad people but they have struggled because the environment they operate in isnt optimal.

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[Big Ernie McCracken]

Are they painting directly over the black shipping primer? If so that might be part of the issue as it will make paint look different because it is darker than the normal grayish primer that should be used. That shipping primer should be chemically stripped and the bare aluminum realodined before a proper primer is applied. As far color matching, take a sample to Home Depot...lol

Alodine is a chemical conversion that allows coatings to adhere to aluminum...turns the shiny aluminum to a yellowish tinted color.

The black coating does not need to be removed. The E coat is the best possible corrosion coating. This is a problem of the dealership has no idea what they are doing on this.

 

[UnhandledException]

The black coating does not need to be removed. The E coat is the best possible corrosion coating. This is a problem of the dealership has no idea what they are doing on this.

You want to hear something funny?Just listen to this….

So we are in week 7 or so, the first hood ruined, Ford CSR is involved with a case number for about a week or two weeks at this point. The dealership and body shop are pointing the finger at each other not taking any responsibility…..

I get a phone call from Ford CSR, she is all happy on the phone and says she has good news for me. She found the right paint for my car and that its “race red”. She says she called the dealership and the dealership then said to her my car would be ready in 3 days….

When you stop laughing, try to think about whats going on here. The mass incompetency and lack of training but more importantly, dealer staff playing along. Its just so wrong but its systematically broken. Its not 1 person or 1 location, its the entire machinery that is just really, well, bad. It sucks big time.

 

[Bikeman315]

However, there is a systematic lack of resources, information, coordination between Ford Motor Co and dealers, training of staff which is the reason for what I am going through. They are not bad people but they have struggled because the environment they operate in isnt optimal.

Glad to hear that your situation has finally been addressed and that you are happy. But the environment that you speak of is not created by Ford. It is created by the owner of the dealership. He/she has sole responsibility for management and staff. They may have been nice but totally inept. Sounds like my dealer. For some still unknown reason they had no interest in selling me a new Escape when my wife's was going out of lease. We bought a Volvo. Good people, lovely people, lousy business people.

And yes, the lady from Ford CSR was an idiot. Blame the owner of the company.

 

[DaveB]

The black coating does not need to be removed. The E coat is the best possible corrosion coating. This is a problem of the dealership has no idea what they are doing on this.

Yes it does. But who were you with in the deuce?

 

[Inthehighdesert]

Sorry, but your incorrect.. The black coating is EDP, which stands for electro deposit primer.

Yes it does. But who were you with in the deuce?

 

[UnhandledException]

The coating on the panel is a special process whereby the panel and the chemical being sprayed are charged positive and negatively thereby when connected to each other form a permanent bond to seal the panel. You guys are very wrong to think this should be removed and the paint sealer that body shop applies can do the same. The place that did mine said the same thing so did the people I spoke to who worked for Glasurit and spent their whole life in auto paint industry (chemical engineers).

 

[UnhandledException]

For your reference, this process in chemistry is called cataphoresis and here is a link that explains how it works:

https://faiauto.com/what-is-cataphoresis/

A said person owning a body shop for 30years or someone else doing this work for X years have no weight in determining whether removing this layer is appropriate. They dont have the educational background and industry experience to understand how these things work internally (i.e you dont take advanced organic chemistry courses in college, then its very hard for you to assert in this topic).

 

[Bikeman315]

For your reference, this process in chemistry is called cataphoresis and here is a link that explains how it works:

https://faiauto.com/what-is-cataphoresis/

A said person owning a body shop for 30years or someone else doing this work for X years have no weight in determining whether removing this layer is appropriate. They dont have the educational background and industry experience to understand how these things work internally (i.e you dont take advanced organic chemistry courses in college, then its very hard for you to assert in this topic).

Honestly at this point, who cares? We just want you to get your car back properly repaired. Looking forward to seeing pics when all is said and done.

 

[UnhandledException]

Well, unfortunately while the drama around the paint may have stopped, its not over yet. They put the stripes on and no only there are several (maybe between 1-2 dozen) pea size (some even bigger) bubbles, one side of the stripe is noticeably (1/8 inch maybe a little more wider). So here we go again. I mean seriously, I dont know what to say. They were trying to press their fingers on them and I just told them to stop and buy a new stripe.

The stripes were applied by another person who operates PPF company so he was not a body shop personnel.

 

[johnny1]

Well, unfortunately while the drama around the paint may have stopped, its not over yet. They put the stripes on and no only there are several (maybe between 1-2 dozen) pea size (some even bigger) bubbles, one side of the stripe is noticeably (1/8 inch maybe a little more wider). So here we go again. I mean seriously, I dont know what to say. They were trying to press their fingers on them and I just told them to stop and buy a new stripe.

The stripes were applied by another person who operates PPF company so he was not a body shop personnel.

On my 2016 the dealership had to replace one of the smaller stripes on the back of my 2016 GT350 and sent car to there local body shop. When got it back there were visibly small hard bumps on one side. I raised hell telling them it was unacceptable that obviously it was dirt got under the stripe. They contacted the body shop who got hold of a local graphics shop here in town. After dealership got a new stripe in they had me take it there. From taking old one off and putting new one on was about 45 minutes. When they showed me it was perfect. So I advise you to make them or let you take it to a graphic shop in your area and redo it and no charge to you.

 

[UnhandledException]

On my 2016 the dealership had to replace one of the smaller stripes on the back of my 2016 GT350 and sent car to there local body shop. When got it back there were visibly small hard bumps on one side. I raised hell telling them it was unacceptable that obviously it was dirt got under the stripe. They contacted the body shop who got hold of a local graphics shop here in town. After dealership got a new stripe in they had me take it there. From taking old one off and putting new one on was about 45 minutes. When they showed me it was perfect. So I advise you to make them or let you take it to a graphic shop in your area and redo it and no charge to you.

The wait time for the stripe was 5 weeks. so that's problem #1.

They dont allow me to use any of my own body shops/detailers for any of the work, that's problem #2.

If I could use my own places, I'd probably be driving the GT350 about a month ago.

 

[johnny1]

The wait time for the stripe was 5 weeks. so that's problem #1.

They dont allow me to use any of my own body shops/detailers for any of the work, that's problem #2.

If I could use my own places, I'd probably be driving the GT350 about a month ago.

Really sorry to hear that. Good luck

 

[Bikeman315]

The wait time for the stripe was 5 weeks. so that's problem #1.

They dont allow me to use any of my own body shops/detailers for any of the work, that's problem #2.

If I could use my own places, I'd probably be driving the GT350 about a month ago.

Seriously, at his point, if the hood is good, get the stripe and tell them to f-ck off. Then get the strips put on by your installer of choice. No owner should have to go through this crap. The fact that you have a Shelby makes it even worse.

 

[UnhandledException]

The incompetency continues. The second set of decals were installed and turned out to be much worse than the first set. Monday will mark the beginning of the 11th week. I am honestly at a loss of words.

- The bottom part of the decal below the hood grill is more than 1/4" off from the top one.
- There are 3 different dirt particles stuck under the decal.
- There are smudges/scratches on the decal

Regarding paint:

- Multiple areas where dirt was not cleaned/surface not prepped properly.
- Paint dripped and dried on the edges

Is there anyone in the forum who has connections in Ford Motor Co. who can help? I have been repeatedly asking the service and the CSR on the phone to bring in a regional rep from Ford - an actual human who gets paid by the Ford Motor Co. who can take over the coordination of this and send my car to another dealership who is experienced and trained to handle this repair.

This is just absurd at this point.

And yes, the dealership feels this is an acceptable outcome and that I should pick up my car like this.

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