lacanteen
Well-Known Member
- Joined
- Apr 18, 2019
- Threads
- 36
- Messages
- 1,526
- Reaction score
- 13,916
- Location
- Louisiana: Cajun Country
- First Name
- George
- Vehicle(s)
- 2022 EB premium vert, 2013 Escape, 2017 F150 SC5.0
- Thread starter
- #1
I read a lot of dealer bashing here and most of it sounds justified. I always try to get to know the people I do business with. I had a bad experience here with the closest dealer and have since sent tons of business 20 minutes away. I won't name the bad one, but Courtesy Ford in Breaux Bridge has done nothing but make me feel wanted and welcome.
One example, when I first drove the car home and gave rides, I romped hard on the throttle and the large air tube that attaches to the passenger side of the engine came disconnected. Scared the crap out of me because it sounded like a 747 landing. Called service department and told them what happened, they said to bring it on in and I will get the next bay whenever I come. When it cooled down, I looked and loosened the clamp, reattached and tightened, all was good. I called service back to tell them what I did and asked if they still wanted to see it to make sure it's OK. They said it wouldn't be necessary as long as the clamp was there and tight. It's not often that a dealer will turn away an easy warranty repair to collect from Ford, but they did.
Another example. A month later on my first road trip my female companion lost my spare key fob in New Mexico. I called the number on my key chain expecting the operator so I could tell her that if someone calls with a found key fob in New Mexico that it's mine. That number was my salesman's cell, he answered "Hello George, what can I do for you today?". I told him what happened and he said he would have one waiting for me when I got back. He did, AND he reminded me that the extended warranty I purchased covers lost or damaged key fobs.
The employees that don't know my name either know me by my car (Red Mustang), or my employer since our company provides a service to the Courtesy Group. Our company vehicles will get the next rack if we call or email my service writer in advance.
That's service!
I moved here from the Birmingham, Alabama area, and had the same relationship with Jim Skinner Ford which sold to a competitor a few years back. Knew the owners and service manager.
Is there any other love for your Ford dealer? Disclaimer: I do not work for or have ever worked for a car dealer. I have been in my industry since 1981.
One example, when I first drove the car home and gave rides, I romped hard on the throttle and the large air tube that attaches to the passenger side of the engine came disconnected. Scared the crap out of me because it sounded like a 747 landing. Called service department and told them what happened, they said to bring it on in and I will get the next bay whenever I come. When it cooled down, I looked and loosened the clamp, reattached and tightened, all was good. I called service back to tell them what I did and asked if they still wanted to see it to make sure it's OK. They said it wouldn't be necessary as long as the clamp was there and tight. It's not often that a dealer will turn away an easy warranty repair to collect from Ford, but they did.
Another example. A month later on my first road trip my female companion lost my spare key fob in New Mexico. I called the number on my key chain expecting the operator so I could tell her that if someone calls with a found key fob in New Mexico that it's mine. That number was my salesman's cell, he answered "Hello George, what can I do for you today?". I told him what happened and he said he would have one waiting for me when I got back. He did, AND he reminded me that the extended warranty I purchased covers lost or damaged key fobs.
The employees that don't know my name either know me by my car (Red Mustang), or my employer since our company provides a service to the Courtesy Group. Our company vehicles will get the next rack if we call or email my service writer in advance.
That's service!
I moved here from the Birmingham, Alabama area, and had the same relationship with Jim Skinner Ford which sold to a competitor a few years back. Knew the owners and service manager.
Is there any other love for your Ford dealer? Disclaimer: I do not work for or have ever worked for a car dealer. I have been in my industry since 1981.
Sponsored