Minn19
Well-Known Member
I can’t believe he had the balls to say it was an aftermarket part. Good luck and sorry about the headache.I just got off the phone with most senior person at Ford who made the decision about not warrantying the splitter. He was actually willing to tell me why. After a long conversation where I made all of the above points, the conclusion more concisely came down to this...
-He says based on the pictures under my car, the side pieces of my splitter have scratch marks that indicate damage.
-I say nearly all of these cars have light scraping and I don't believe there is any precedent showing this is enough to cause a total failure. In addition to this, many splitters have been documented as being installed incorrectly and have failed due to this. An authorized Ford dealership has noted missing hardware consistent with an improper installation.
-He says there is no way for him to verify improper installation, this is between me and the installing dealer. He calls the splitter an "aftermarket part" and says again I damaged the car due to scraping.
-I explain that it is not an aftermarket part and is a part of a complete GT350 as delivered to the consumer.
-He says that's not how they see it and my issue is with the installing dealer.
-I then ask if He/Ford can help facilitate a solution with the installing dealer.
-Short answer is "No, but good luck with everything Sir"
Final answer is that Ford is unwilling to do anything at all to help.
I emailed a link to this forum post to Mr. Yates (Don't remember his first name) and he said he's pretty busy but might read it even though it's very unlikely to change the outcome. Either way, it is confirmed that I am getting strong armed whether i agree with it or not.
Now step 1 is to work out a solution with the original installing dealer. The service manager has been out recently so I am expecting to talk to him tomorrow.
Step 2 if necessary is to call my attorney for advice on the legal options and decide who to go after and at what cost to me.
Step 3 if necessary is to call it a day and pay for a new splitter.
Either way, This is my last Ford. Unfortunately, their poor system for handling legitimate customer concerns/claims has made this a more common sentiment as seen in other member's posts.
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