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Did I lose My R Allocation?

PP0001

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First post, long time lurker.

I placed a deposit at a high volume Ford dealership in December for a 2018 GT350R. The Ford Performance hotline and live chat have had the car on material hold, which they say has been due to tires. The hotline has confirmed that it's a valid order number and in their processing system. Still unscheduled.

Now comes the heartbreak. My dealer tells me this week that their Ford Rep says we will not get the allocation, and that allocations have been "completely balanced out" (whatever that means).

Now they are trying to sell me a Bullitt. This R was a very special purchase for me... does any of this sound normal? Am I screwed?

Thanks for any help

-Spencer
Something does not sound right here as a confirmed and valid order number should not just disappear and suggest that there is much more to this situation than meets the eye.

For you to be able to secure information about your R model from FP in Dearborn you must have had a Vehicle Order Confirmation or some other documentation in order for them to provide you with updates.

I do know that during the month of December all GT350R's were going to be built as of Job 2 but I do not know the details of Job 2.

Having said that I do know that all 2018 Base R models were affected by Job 2 but not sure of any other issues for possibly the Electronic Package cars.

Did you order a Base R or an Electronics Package car?

:shrug:
 

Kurac

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He ordered an electronics pack car
 

EODTech87

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Grapevine Price -> "Please Call". That means you need to be sitting down when they tell you the price.

OP, sounds like you got hosed. Hopefully it will work out for you. Keeping working it. From the time I first started talking to dealers and receiving the car will be 10 months. So patience is definitely needed. Good luck!
Just talked to them. They want $20k over MSRP but said since it's the last day of the quarter they could probably do $15k over MSRP.
 

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Kurac

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The price was MSRP. This dealership does not charge ADMs (I know, hard to believe).
Totally believable. That’s how I got my R. Found a dealer that doesn’t charge ADM’s on any specialty vehicles. I can see why you are more than upset. Acquiring an R at MSRP is still pretty difficult.
 

96cobra

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Why do you say that?

:shrug:
Does Ford Performance have any pull on allocations and who gets an R? I say "nope" because I was in his shoes and called around, wrote emails, etc., and it was all in vain. The dealership had 2 R allocations in 2017 and got ZERO in 2018. They are a smaller dealership and one that I would have loved to do business with (they offered me $2K over).

On top of that, don't we know someone who works for Ford Performance who wanted a car at MSRP who couldn't get one? I'd say if they can't even hook up their own employee's, they don't have much pull.

So if Ford Performance has any pull, it's news to me.
 

Tomster

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Everybody just calm down....

For what it's worth while I was waiting for mine (after hearing stories like this) I spent a lot of time talking with Ford Performance. On one occasion I spent a lot of time talking to Isaac and asking if he could verify that my order was based on an allocation. I was told that all he was able to do was verify the order was in the system and give me the status (unscheduled material hold). I was told that if I wanted verification that the car was allocated I would have to contact the dealer and they would go through the Ford rep. I was also told that this issue was a problem in MY16 because dealers were taking orders for cars that they didn't have allocations for.

I did all that and they instead put me in contact with the inventory manager who assured me that the order was allocated. At the time, all I knew was I had an order and it was in the system. That left me with an uneasy feeling so I took it upon myself to reach out to the Ford rep to verify my allocation. It was confirmed and it made the rest of my wait Mich easier knowing that I wasn't going to get the rug pulled out from under me after waiting a year and a half.

My point is that anyone buying an R from a dealer that they do not know and trust should ask for some kind of verification that the R is allocated. You can walk into any dealership and (theoretically) order an R but it will sit in "unscheduled material hold" and never get pulled for a build.

Most dealers don't operate that way. Most know how many allocations they have. It's a big deal for a dealership to get these R allocations. It is a cash cow. Based upon years of dealing with my dealership, I have to come to the point that I trust them implicitly. If they say they have an R, I can count on it. I've passed along 4 R allocations (outside of the R's I have), 2 have been delivered, one is just being finished at flat rock, and the third is an allocation about to be pulled.

Again, my point is do your due diligence and get verification that the order is allocated by Ford.

Why they just don't control the order process better is beyond me. You shouldn't be able to order a car that you can't fulfill.
 

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PP0001

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Does Ford Performance have any pull on allocations and who gets an R? I say "nope" because I was in his shoes and called around, wrote emails, etc., and it was all in vain. The dealership had 2 R allocations in 2017 and got ZERO in 2018. They are a smaller dealership and one that I would have loved to do business with (they offered me $2K over).

On top of that, don't we know someone who works for Ford Performance who wanted a car at MSRP who couldn't get one? I'd say if they can't even hook up their own employee's, they don't have much pull.

So if Ford Performance has any pull, it's news to me.
To the OP, as Tom indicated earlier doing your due diligence is certainly key and that starts with the Ford dealership that you are working with. Get the GSM or GM involved in order fully understand how your order can just disappear and ask them to escalate within Ford if need be.

Regarding MSRP pricing for all Ford employees regardless of their position or work location each employee has to take delivery from a Ford dealership and that includes all Ford execs and the Ford family. Once a delivering dealership is chosen then a selling price is established by the dealership chosen regardless if the employee works for FP or another Ford department.

As far as FP not having any pull, with all due respect you are way off base and I will leave it that.

;)
 

Mustang1260

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PP0001- The OP's order just didn't disappear. As he states it is in the system on a material hold. A hold fir a car that was apparently never allocated for. Another case of a dealer hoping they can get an allocation. Maybe the dealer and regional manager tried over the past months to get an allocation and time ran out....

A lot of people, sadly, fail to understand thst a dealer can order anything. That doesn't mean Ford is going to actually build it.
 
OP
OP
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A brief update:

As speculated, they took a deposit for an allocation that never existed. I was forwarded an email from the sales manager corresponding with the Ford zone rep. It was a bit shocking (or maybe not) the lack of understanding my dealer has regarding the allocation system.

From reading the responses and experiences of others in this thread, I'm very surprised at the buying process for this flagship car. There's a complete lack of transparency between the dealer, Ford and the customer. It appears that a customer must bid for allocations that may or may not exist, then decode backchannel Ford jargon to see if the money their dealership accepted ever materializes into an actual car.

We aren't trying to send a Tesla into space, just order a Mustang.
 

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No sir, you have no responsibility in this matter. Im not a trusing soul unless it is based upon experience. It falls on the dealer that sold you an allocation theydidnt have. Then They try to sell you a Bullitt allocation (are you sure They have one)? They are professionals and should know whether they have an allocation or not. One thing that I appreciate is that my dealer stands by its word. They would have found some way to make it right. This "Oops my bad" response has cost you extremely valuable time because you could have been out searching for another opportunity. You have one more chance at MY19. I'd find that dealer with an allocation asap if that what you want. It probably won't be MSRP, so it's your move. Sorry man.
 

PP0001

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PP0001- The OP's order just didn't disappear. As he states it is in the system on a material hold. A hold fir a car that was apparently never allocated for. Another case of a dealer hoping they can get an allocation. Maybe the dealer and regional manager tried over the past months to get an allocation and time ran out....

A lot of people, sadly, fail to understand thst a dealer can order anything. That doesn't mean Ford is going to actually build it.
Appreciate your comments as I must have completely understood this situation.

When I read that his order was on material hold along with being a confirmed order I took it just as that which was a confirmed order.

Obviously that was not the case and certainly know how the OP must feel as I had the same scenario back in early 2011 after trying to secure a 2012 Boss 302 Laguna Seca with deposits at 3 different dealerships after which time none of them had an allocation even though they assured me they did.

Good luck to the OP and I hope that he can secure either a 2018 R model yet to be built or a 2019 R model assuming that they will be produced.

:cheers:
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