Warranty Engine Replacement - No Oil Pressure

[kairojya]

I had heard nothing but good things about this dealer until your ordeal, Kyle. I was planning on going to them for future service. So now I still don't know of any dealer that can be trusted for competent service in the entire Dallas area. Incredible. I also noticed that one of your engine builders also built mine. (The unreadable name that begins with S ?) Sorry you're getting screwed so bad from both ends. You should probably check your oil filter if/when you get your car back. I doubt very seriously it'll be torqued properly.

Thanks Eric. They've done a decent job (the dealer), if you don't consider how long they've taken. I'd rather have them take their time and get my car back perfect than have them rush and give me the car back with things broken/scratched, etc. I'd say wait until I have a chance to look over the car closely before writing them off. I agree that they could have went the extra mile to get my car back sooner. It's been over 2 weeks since they've had my new engine and I still don't have it back, and they haven't told me of any roadblocks they've encountered that is causing the delay.

Regarding the oil filter, presumably the new engine came with one installed from the factory. I was told the longblock came full of oil. I will ask the tech anyway, I want to find out what all was reused from my original drivetrain, and ask them if they flushed/cleaned out my engine oil cooler.

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[CanadianHorseMan]

Thanks Eric. They've done a decent job (the dealer), if you don't consider how long they've taken. I'd rather have them take their time and get my car back perfect than have them rush and give me the car back with things broken/scratched, etc. I'd say wait until I have a chance to look over the car closely before writing them off. I agree that they could have went the extra mile to get my car back sooner. It's been over 2 weeks since they've had my new engine and I still don't have it back, and they haven't told me of any roadblocks they've encountered that is causing the delay.

Regarding the oil filter, presumably the new engine came with one installed from the factory. I was told the longblock came full of oil. I will ask the tech anyway, I want to find out what all was reused from my original drivetrain, and ask them if they flushed/cleaned out my engine oil cooler.

Hey man, my general theory here is this.

a) You could call and give them shit for not having your car faster, then they'll rush the job and throw it together and it looks like tangled ball of yarn

b) The tech (which is no doubt an SVT, experienced technician, in high demand at that dealership) take his time on a good job and do it when he can really concentrate on it. And your car will be put back together correctly and look great.

Now, that said, perhaps there's the underlying issue that these techs don't see many of these motors and it simply takes them a little longer to put them back together.

Anyway, I'm not sure of anything...just theorizing. Hopefully you get it back soon....at least you don't have snow in Texas.


R

 

[kairojya]

Hey man, my general theory here is this.

a) You could call and give them shit for not having your car faster, then they'll rush the job and throw it together and it looks like tangled ball of yarn

b) The tech (which is no doubt an SVT, experienced technician, in high demand at that dealership) take his time on a good job and do it when he can really concentrate on it. And your car will be put back together correctly and look great.

Now, that said, perhaps there's the underlying issue that these techs don't see many of these motors and it simply takes them a little longer to put them back together.

Anyway, I'm not sure of anything...just theorizing. Hopefully you get it back soon....at least you don't have snow in Texas.


R

Thanks, I agree. I don't know about the tech(s) working on the car or their qualifications. I'm hoping to meet whoever worked on my car when I go to finally pick it up and have a quick chat with them. In my brief checking of the car, I didn't find any tool marks or things out of place. The only issues I found are the re-use of my original "built-by" plaque, and how they filled up my windshield washer reservoir completely to the top. I never use these, I always prefer to clean the windshield by hand. I'd rather have this overfilled than my engine oil or transmission gear oil though.

 

[CanadianHorseMan]

Thanks, I agree. I don't know about the tech(s) working on the car or their qualifications. I'm hoping to meet whoever worked on my car when I go to finally pick it up and have a quick chat with them. In my brief checking of the car, I didn't find any tool marks or things out of place. The only issues I found are the re-use of my original "built-by" plaque, and how they filled up my windshield washer reservoir completely to the top. I never use these, I always prefer to clean the windshield by hand. I'd rather have this overfilled than my engine oil or transmission gear oil though.

Haha, funny. I always have a bottle of SONAX window cleaner in the trunk with a nice microfibre as well. I had a 2013 BMW 135i, which I sold when I bought the R. The original washer fluid from Germany, still in the reservoir.

I just feel the wipers actually add fine scratches to the glass if there's any dirt at all on the window.

 

[mustang1]

...
My original engine's built-by plaque was moved to this new engine. Apparently my service advisor was telling the truth when he said the new engine came without an intake manifold or any of the "stuff" on the top of the engine. He told me the tech just moved over all those items from my original engine to the new replacement engine. In the top picture is a screenshot from a video I shot of the car while it was at the dealership before my original engine was removed. The bottom is from a picture I took on Saturday with my alleged new engine installed.

My guess is mainly the intake manifold and TB. I think the new engine should have come with a new built-by plaque. Maybe the same two guys assembled this engine as well ?

The dealer says there's nothing they can do for my rear bumper fitment. This isn't the best pic, but you can clearly see my rear bumper fitment is not great. I tried to have the dealer fix it while my car has been sitting there for weeks, my service advisor says the body shop told him there's nothing they can do to fix it.

I checked my car. Different car, but just for reference. Fit on the lower portion is tight. Fit above the curve opens up just enough to fit a fingernail.

 

[kairojya]

Update

I got my car back today! It looks like the dealer put 15.4 miles on it since the engine swap. I drove maybe 10 miles today, it runs pretty good and sounds amazing (I forgot how the car sounds, it's been awhile). It's been 31 days since I had the car towed in, just stating a fact. Some additional info: the new engine came with a flywheel, my original clutch was reused. The A/C system had to be recharged, so they apparently disconnected the lines to the A/C compressor during the swap instead of removing the compressor - I imagine this is common with a subframe drop. I'll mention again (I said this before in a prior post) that my "built by" plaque was transferred along with my intake manifold from my original engine, so it's most likely just a decorative/fake thing now on this engine.



The dealer hand cleaned the car, I didn't tell them not to. Seems they did an OK job. I found some fine scratches around the car, and I can't be sure whether it's from them cleaning it or if they were there prior. However, this closeup picture is from the area on the hood where some bird poop was, while my car sat outdoors in the sun on their lot for several days. I'm not sure whether I'll be able to fix this.



And here is the biggest issue I've found, the driver's side stripe is damaged pretty bad on the leading edge of the hood. The service advisor and service director said they will replace the stripe and fix it. They didn't give me any hassle about.



Here's some pictures around the engine bay of some greasy fingerprints and oil/fluid spills. There was some oily crap on the underside of the hood that I cleaned off easily enough. I'm unsure why there's spilled oil around the oil fill neck. I was told the new engine came full of oil. Additionally the car has a strong coolant smell around the outside of it after driving, and the interior has completely lost it's "new car smell" during it's time at the dealer, it now has what I'd say is a moderately unpleasant smell.







Note: I pointed out my complaint about the rear bumper fitment in person to my service advisor, and he agrees that it's not right and they will try to fix it. I guess he didn't notice the area I was telling him about over the phone, I didn't get a chance to go in person and show him until now. I'll be bringing it back soon anyway to replace the damaged stripe. They will hopefully fix the bumper then.

Another note: I was told the engine cost $15k~ under warranty, and the dealer billed $1800~ in warranty labor. It would've cost me more like $26k~ if I paid out of pocket, out of warranty for a replacement engine to be swapped in.

 

[stanglife]

Holy - they didn't use a funnel batman..

That stripe is somewhat easy fix - I'd say the big issue is the poop on the paint spot. Doesn't look like that will buff out but you never know. Wish you were in central FL, I'd clean that engine bay up right for you and try to fix the poop spot...

 

[kairojya]

Holy - they didn't use a funnel batman..

That stripe is somewhat easy fix - I'd say the big issue is the poop on the paint spot. Doesn't look like that will buff out but you never know. Wish you were in central FL, I'd clean that engine bay up right for you and try to fix the poop spot...

Thanks, I'm from Tampa originally. I miss the better quality roads, much rarer hail storms, and being able to drive fast cars annually without worry!

 

[mustang1]

... However, this closeup picture is from the area on the hood where some bird poop was, while my car sat outdoors in the sun on their lot for several days. I'm not sure whether I'll be able to fix this.

bird poop is bad. Was there a tree near by? They should have got that cleaned up the same day it happened.

Here's some pictures around the engine bay of some greasy fingerprints and oil/fluid spills. There was some oily crap on the underside of the hood that I cleaned off easily enough. I'm unsure why there's spilled oil around the oil fill neck. I was told the new engine came full of oil. Additionally the car has a strong coolant smell around the outside of it after driving,

I am surprised they didn't clean up the engine before giving you the car back.

and the interior has completely lost it's "new car smell" during it's time at the dealer, it now has what I'd say is a moderately unpleasant smell.

Does you car have cloth or leather seats? Mechanic may have sweat on the seats.

Another note: I was told the engine cost $15k~ under warranty, and the dealer billed $1800~ in warranty labor. It would've cost me more like $26k~ if I paid out of pocket, out of warranty for a replacement engine to be swapped in.

$26k is the out of pocket costs ? That's nearly the cost of a new Mustang GT.

 

[Sammy]

How many days did it take?

I would make them fix that issue with the hood. Clearly that was damage they did when it was off. When I take my car to the dealer on the 7th I will tape the entire front end to try and prevent any damage.

Congrats on getting your car back. Have fun!

 

[Roh92cp]

I'm always disappointed when someone else works on my car, that's why it never happens. Well I would of course if it was expensive warranty like your case of course.

Question for you. I read again the conditions on which your OPG went out and it was similar to mine. I drove it from cold for about 10-15 minutes, not completely sure about the time but I did wait for the indash display to say oil temp was normal. Then I hit a couple hard pulls then did the hard first through 4th acceleration and that when the pump went out. Now I'm thinking the oil wasn't really up to temp which I would consider 180 ish and above. The reason I say this is that on my new guild I installed a dedicated oil temp sensor and I've noticed that my in dash dummy gauge shows normal temp fairly quickly with 10 miles or so and my new gauge has barely moved off the bottom 120 mark. I'm wondering if your gauge in dash is also a dummy gauge not really displaying correct temps. I started a new thread here if you want understand more of what I'm talking about. Maybe your oil wasn't really up to temp yet.

http://www.mustang6g.com/forums/showthread.php?p=1572294#post1572294

 

[TxOilMoney]

Kyle, overall I would be way more pissed than you seem to be. I'm not OCD, but I'm close.....maybe an 8 on the anal scale. I didn't know they left your car out in the blazing heat, or I would have offered to let you borrow my cover. After taking an eternity to install the engine after it arrived at the dealer, you'd think they had plenty of time to take care of all the slop incurred with an engine swap. The fact that they didn't ship a complete motor is something I would have a real hard time swallowing. I would check the oil filter for proper torque, even though it was supposedly shipped with a full crankcase. At this point, I wouldn't take anything for granted. What a nightmare. I hope you make it to Cars and Coffee on Saturday.

 

[Minn19]

Sorry [MENTION=24548]kairojya[/MENTION], that is unacceptable condition to return the car back to you. No matter how long they had it, but especially how long they had yours to do the install and clean up. Now you have to waste more time figuring out bringing it back in for paint correction and stripe repair. :frusty:

This is another one of my worries. After they finally sort out whether my car gets an engine or not.......what condition it will be returned to me in.

 

[Roh92cp]

I know it's not the same motor, but my 2017 crate motor was much like your in that it was the long block less harness, upper intake, throttle body, coils and such. I did have an oil filter and didn't come with oil. When I opened it up to do the OPG and timing gear the timing chain and that entire side was dry, but the heads did have a slight trace of oil in some places. When I called Ford Racing they said the engine had to be primed before startup. I used a garden sprayer in the oil pressure sensor inlet to prime the motor and watch oil come out the heads. I'm surprised the GT350 came wilts oil.

 

[kairojya]

bird poop is bad. Was there a tree near by? They should have got that cleaned up the same day it happened.


I am surprised they didn't clean up the engine before giving you the car back.


Does you car have cloth or leather seats? Mechanic may have sweat on the seats.



$26k is the out of pocket costs ? That's nearly the cost of a new Mustang GT.

I went by the dealer a few days after I had the car towed in, to retrieve some things from the car (warranty book, personal items, etc). It was out back with the service/bodyshop cars on their lot, no cover. There weren't any trees nearby. That's when I first found the bird poop. While I was there I shot a video all around my car inside and out, so I had a baseline of most of it in case I found any serious damage when they gave me the car back. I didn't think of doing this until a member on here recommended me to do it back on the earlier pages of this thread.

Here's a screenshot of the video on my phone showing the poop. It remained on the car for at least 3~ weeks as I saw it still on my hood while my car was in the service bay when I saw the car this past Saturday.



I think I (or a detailer) could fix the hood, it seems minor all things considered. I contemplated requesting the dealer to keep my car indoors, I actually mentioned it once and they told me they can't keep up a bay for weeks on end with my car, and they'd likely push it in/out each day, so it'd still sit outside in the sun during the day. I figured this would give more opportunities for the car to get scratched/dented while it's being pushed around every day, so I said screw it...


I'm also confused on why the tech didn't bother to clean the engine bay, I'm going to clean it myself while I look over everything anyway.


My car has leather seats but the inserts are cloth (or possibly alcantara, I'm unsure) for the cooled seats function. It doesn't smell like sweat, it smells like some sort of cheap cleaner spray they may have sprayed inside, or maybe it just smells like the inside of their service bay. I know my car was in their shop with the windows down for at least a full week.


And yea $26k is nuts, which is why I'd be very nervous running this car out of warranty. I'm sure by then there will be aftermarket rebuild kits available so that would bring the cost way down. The new longblock from Ford is $22k~ with I believe a $2k core charge. Then it's just labor and fluids.

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