What's going on with Palm Beach Dyno?

Discussion in 'Florida' started by Sammy123, Jan 23, 2020.

  1. Sammy123

    Sammy123 Well-Known Member

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    Not responding to my emails, communications were great last month then abruptly stopped. I call the shop and they're closed?
     
  2. LxMike

    LxMike Well-Known Member

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    Busy making yt videos about the 2020 GT500 I guess....
     
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  3. crcpdx

    crcpdx Well-Known Member

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    I have been revising a tune with them and Rob has replied back within 24hrs every time. Who are you working with, Trevor? Are you getting the confirmation emails from support?
     
  4. OP
    OP
    Sammy123

    Sammy123 Well-Known Member

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    Is that within the last week or so? Trevor is who I am working with, I havent had a response to my email a month ago or to the one I sent on Monday.

    I also sent an email directly to their support system, crickets.

    You only get a confirmation email the first time you reach out to them, I'm on the same order # I've been on since I bought the CJ manifold tune from them.
     
  5. crcpdx

    crcpdx Well-Known Member

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    Yes, My last email from Rob was the 20th. I haven't talked to Trevor since November. Whenever I reply directly to To Rob or Trevor's email, it gets routed to support, I get a confirmation email that my request has been received. Then usually a few hours later a response from the actual tuner.
     
  6. Cory S

    Cory S Well-Known Member

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    Not paying attention to paying customers for your business, is not good practice. This why I can’t stand remote tuning.
     
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  7. drive_55_not

    drive_55_not Well-Known Member

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    Same thing with me when trying to get my transmission shifting better on a nitrous tune,, Sent Trevor a couple logs, got one revision and never heard back after the 2nd ...

    It was a bit aggregating but I took it as a sign that I should not be moddng my new car.


    .
     
  8. Shifting_Gears

    Shifting_Gears Well-Known Member

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    Their Facebook has recent posts... FYI. Maybe hit them up on there.
     
  9. myblkshadow19

    myblkshadow19 Well-Known Member

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    makes new customers weary about doing business with them.....
     
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  10. crcpdx

    crcpdx Well-Known Member

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    Not trying to discount what you guys are saying, but my experience has been the opposite. I had some issues with Whipple (TB gasket) so my tuning took almost a month of going back and forth. Rob always responded within 24hrs. One night we were emailing back and forth at 9pm his time. Last spring/ summer Trevor wrote 4 tunes for me and the process at that time was the same. Again I know it's frustrating and I'd be upset too, but I can't help but think maybe Trevor is sick or something. For the others chiming in without any experience. Your comments are ignorant and not helpful. Trying to ruin a man's business by making flipped comments when you have no actual experience is irresponsible.
     
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  11. Jed S.

    Jed S. Well-Known Member

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    I have had nothing but quick responses from PBD. They are a great company from my experience. There is probably a reason why he hasn’t responded so just be patient or just give them a call and ask. Their tunning is worth the wait anyways. My car is a strong running 18 Whipple car running low 10s ([email protected] with 3.875 pulley), about to be mid 9s with a return style fuel system and 3.5 pulley I’m installing for this year. I usually don’t say anything but just bashing a company that hasn’t responded to one customer isn’t enough to say “not good practice or business ethics” on a forum that has 1000s of new potential customers. Just saying...
     
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  12. moffetts

    moffetts Well-Known Member

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    Does Ken still do any of the remote tuning? I would think it’s impossible to get hold of him now with the almost impressively relentless GT500 crap he posts on Facebook.
     
  13. James_GT

    James_GT Active Member

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    "A happy customer tells a friend; an unhappy customer tells the world"
     
  14. KellTrac

    KellTrac Well-Known Member

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    OP: "Trevor tunes my car"

    Non-reading posters: "Ken is busy with his GT500"

    Incredible.

    OP, Trevor tunes my car and has been nothing but excellent. I've had about 10 tune revisions thus far over the past 1-2 months. I have noticed some delays recently, so maybe there is something going on. Sick, vacation, backed up etc. I'm surprised at the lack of response, but sometimes it happens unfortunately. Maybe try giving PBD (the shop in FL) a call again and ask if they can assist you.

    Good luck!
     
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  15. Interceptor

    Interceptor Daily Driver

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    Maybe you have been "unfriended"
     
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