MrCincinnati
Well-Known Member
- Joined
- Jun 20, 2017
- Threads
- 24
- Messages
- 895
- Reaction score
- 473
- Location
- Cincinnati
- Vehicle(s)
- 2017 GT350R
Yeah I mean I’m not trying to roast Ford out of frustration. They just have a behavioral pattern that is hard to ignore...focus RS.I’m really torn on this same train of thought. Ford is such a strange company IMO. They had the guts to stick their necks on the line to build this unique car with the Voodoo obviously being the biggest reason for this uniqueness. Then they throw in the Track Attack program, which is/was awesome. They are doing things almost all of the other car manufacturers are afraid to do nowadays.
But, then they don’t back it up with other customer service aspects of it. Their dealership network is old and as we know is extremely hit or miss when it comes to just basic service of this car. Then when you do have a major problem as a lot of us have had it is pulling teeth to get Ford corporate to do the right thing in a reasonable time frame sometimes. Or find a dealer service department competent enough to do the work. I’m extremely lucky that I have a great relationship with my dealer both on the sales side and the service side. It and the uniqueness of the GT350 is honestly the only reason I stuck with Ford and bought an F150 from them as well. But, I totally get your feelings on this and lean that way sometimes as well.
Add to it the politics of the day and especially trade disputes etc..........I like buying US products when I can (which is also a big reason I have Forgeline wheels etc), but our domestic auto makers don’t make it easy sometimes on both the product and customer service side.
And you’re right about the dealer network. But I think I’d have that issue with any performance vehicle.
When I was in my early 20s I worked for a Porsche Audi dealer. The A4s had head gasket issues and the service bays were filled with them due to warranty work. To get to the head gasket you had to drop the block.. this left a lot of techs scrambling trying to keep up and they would take shortcuts wherever they could.. normally on the test drive portion after a repair.
So I’d end up getting keys tossed to me for Porsches Audis etc and literally told by the techs: go put it through the paces and let us know if anything happens.
I was a LOT TECH.
So yeah not just Ford with the service issues. I don’t trust any dealer working on a car.