Problem, Need Help

[CherubAbaddon]

Hi everyone,

I've been having some serious problems with my order. Here's some info of what has happened thus far.

On March 4th, my dealership told me that the car is under build and it will be ready for the week of the 16th (march). I was excited from this call. I later had to call them (leaving them voicemails with no return calls) several times but finally showed up to the dealership to get the VIN information for insurance purposes. This surprised me, as this shouldn't be a bother to them. Once i got the VIN, i found my window sticker and found out the build date will be March 6th. On march 11th my dealer told me that the car has shipped out in person. Cotus had an eta of 3/18, but still showed up as awaiting shipment. On this ETA date, COTUS had removed the ETA and it still showed up as awaiting shipping. I went to the dealer to get more info, and they told me that the car is still awaiting shipment (earlier they said it shipped). Confused, I called Ford Customers Relationship Canada this Monday 3/23, and they told me the car is still under production (this was said by fordservice on this forum as well, I trust this).

The CS began an investigation to see what is going on, where the car is, and what the ETA is. I just got my call from customer service, and they told me that the car has been produced since the 19th (according to this, everyone including the CS I called 2 days ago was lying), and its build date had been pushed to 3/10 from 3/6. I asked them why such a long production, and why hasnt it been shipped out yet since its production, and the customer service had no answer. I asked them that I want a car that available in a nearby dealer that has the exact same specs as mine, and she said its up to the dealer.

I went to my dealer, and they told me they will not trade the car. I asked them why did they tell me the car shipped out at one point, and at another the car was awaiting shipment when the car was in production. They said that's just the info they received when they called "someone". What kind of dealer receives false information from the plant (or whoever) but the customer receives the right info? I then asked about canceling so i can buy the other one since they wont trade it, and they said I'll lose my $500 deposit and that for however long the car sits in their lot, they will SUE me for interest.

Harsh words, and I'm absolutely shocked at customer service. Is this how Ford handles a high paying customer? At the point he mentioned to sue, I'll be honest, I got pissed and just got up and left.

What I signed when I initially went to the dealership was a vehicle purchase agreement, that binds me into purchasing the vehicle. I didnt get a DORA or anything beyond that. At the back of it, in thin and faded out letters, it mentions a few things such as: distance traveled, trade ins, MSRPs, payment of additional and increased taxes, admin fees, ownership transfers, date of delivery, failure to accept delivery or to pay, explanation of damages, and dealing with trade-ins as deposits.

There's nothing about canceling. For failure to accept delivery or to pay, it says: if i fail to accept delivery of the vehicle within 7 days of you notifying me by registered mail that the vehicle is available for delivery, or if i fail to pay you the full amount due on delivery, you will be entitled, in addition to any other rights or remedies you may have, to cancel this agreement and to deduct the amount of your damages from my deposit.

Guys what should I do? This was just unbelievable...

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[Clink]

They can't sue you for interest, that's absolute BS.

They already are making interest on your deposit!

It's not like you ordered some super rare features that no one else wants, they will still sell the car.

Is there anything that you have signed that says it's refundable or non-refundable? You also said you called them when they said they'd sue but you also say you walked out so were you in the dealership or on the phone when they said that?

Maybe you can call around and find one similar you like and see if they'd be willing to cut $500 off the order? I'm pretty sure that if they told me they'd sue me for interest, I'd laugh and tell them good luck once the local news catches wind. That's just shitty business.

 

[CherubAbaddon]

They can't sue you for interest, that's absolute BS.

They already are making interest on your deposit!

It's not like you ordered some super rare features that no one else wants, they will still sell the car.

Is there anything that you have signed that says it's refundable or non-refundable? You also said you called them when they said they'd sue but you also say you walked out so were you in the dealership or on the phone when they said that?

Maybe you can call around and find one similar you like and see if they'd be willing to cut $500 off the order? I'm pretty sure that if they told me they'd sue me for interest, I'd laugh and tell them good luck once the local news catches wind. That's just shitty business.

Hi Clink, thats for your reply. I was at the dealer when the GM told me that they'd charge me for however long the car sits on the lot, the word he used was interest.

There is an exact same spec car at a nearby dealer, and I am planning on canceling and going to that location. My order was a v6 magnetic auto fastback with no packages at all, just simple base v6 auto.

should i be worried about this "interest" charge theyll sue me for later? and I really want to write a google and yelp review of my experience, this was just unbelievable. BTW this is the first new car im buying, and its not a great experience...

 

[GigaHz]

I don't think you would be charged interest, but I think they can keep your deposit.

 

[Clink]

Yeah they can keep your deposit but I've never heard of anyone being charged interest for a cancelled order.

 

[whoishomer]

I don't understand why everyone puts down a deposit? Why not just find a dealer that doesn't require a deposit so you don't run into these issues?

 

[Papaya]

1st I would report them to the BBB and FORD in Ontario. Inform Jeff from FordService and Nikki from FordServiceCanada here in the forum to get some help. On top I would ask the GM of the dealership to get a written statement on: A) where your car is B) ETA and most important C) what happens if you cancel the order.

Some dealerships are only "cheap". No service and only looking for the $$$$. But I am sure that you have a copy of your order and DORA so you would have known what you signed in the first place. You are not alone. If it is true, Ford put a hold on 4,000 Mustangs in Flat Rock/ MI for what ever reason. Maybe yours is on hold too. Who knows?

 

[TheRican]

I don't understand why everyone puts down a deposit? Why not just find a dealer that doesn't require a deposit so you don't run into these issues?

This. Deposits are stupid - tell the dealer to keep you happy and they'll get your business - or at least get a refundable deposit.:frusty:

 

[FordServiceCA]

1st I would report them to the BBB and FORD in Ontario. Inform Jeff from FordService and Nikki from FordServiceCanada here in the forum to get some help. ...

Thanks for letting him know I'm here to help, Papaya!

Hi everyone,

I've been having some serious problems with my order. Here's some info of what has happened thus far.
...
Guys what should I do? This was just unbelievable...

Hey there, CherubAbaddon.

Welcome to the forum, and thanks for reaching out! Send me a private message with your full name, phone number, and VIN; I'll provide any changes in the tracking information, and see how to assist with the dealer concern.

Nikki
Ford Service CA

 

[akfinfan]

I don't understand why everyone puts down a deposit? Why not just find a dealer that doesn't require a deposit so you don't run into these issues?

Because I live in Alaska and I don't have many options! :-)

 

[CherubAbaddon]

1st I would report them to the BBB and FORD in Ontario. Inform Jeff from FordService and Nikki from FordServiceCanada here in the forum to get some help. On top I would ask the GM of the dealership to get a written statement on: A) where your car is B) ETA and most important C) what happens if you cancel the order.

Some dealerships are only "cheap". No service and only looking for the $$$$. But I am sure that you have a copy of your order and DORA so you would have known what you signed in the first place. You are not alone. If it is true, Ford put a hold on 4,000 Mustangs in Flat Rock/ MI for what ever reason. Maybe yours is on hold too. Who knows?

Hi thanks for the reply. They did not give me a DORA, just a bill of sales agreement, which includes all the finance payments, ESP, and that sort of stuff that I signed on. I heard of the 4,000 stangs on hold from february, but I thought much of that had been dealt with and they weren't making that error anymore. But say if there is a holdback, if my dealer had told me this, i would have happily waited. I was upset that they lied to me and pushed the car till later, since I had activated the insurance for the week it was expected to arrive.

at the moment, all the places here take a mandatory deposit. It sucks though that once they get this, they stop caring and customer service goes down the drain.

Hey there, CherubAbaddon.

Welcome to the forum, and thanks for reaching out! Send me a private message with your full name, phone number, and VIN; I'll provide any changes in the tracking information, and see how to assist with the dealer concern.

Nikki
Ford Service CA

Hi Nikki, I'm very grateful for your offer for help. I have PMd you. thanks again!

And guys im afraid to cancel and get from the other dealer since even ford customer service said that I will likely have to pay the interest the car piles while being on the lot.

 

[JDINOK]

Do you not have any local news stations that do in your corner investigative reporting on ripp offs and bad business, like they have here in the US? Have you read through what you signed?

 

[CherubAbaddon]

Do you not have any local news stations that do in your corner investigative reporting on ripp offs and bad business, like they have here in the US? Have you read through what you signed?

I dont think theres any local news station that would really take this in sadly.

What I signed was a vehicle purchase agreement, that binds me into purchasing the vehicle. At the back of it, in thin and faded out letters, it mentions a few things such as: distance travelled, trade ins, MSRPs, payment of additional and increased taxes, admin fees, ownership transfers, date of delivery, failure to accept delivery or to pay, explanation of damages, and dealing with tradeins as deposits.

There's nothing about canceling. For failure to accept delivery or to pay, it says: if i fail to accept delivery of the vehicle within 7 days of you notifying me by registered mail that the vehicle is available for delivery, or if i fail to pay you the full amount due on delivery, you will be entitled, in addition to any other rights or remedies you may have, to cancel this agreement and to deduct the amount of your damages from my deposit.

Thats it, I'm not sure where they get this interest or time it spends in the dealers lot thing.

EDIT: I've included everything I mentioned throughout this thread and a bit more into an updated first post of this thread.

 

[unintelligible]

What I signed was a vehicle purchase agreement, that binds me into purchasing the vehicle.

I am curious if this is just a Canadian thing for custom orders, because I'm guessing most of us are like I was, I didn't sign anything when placing the order, just handed over the deposit check which would be held until delivery time. I sign the paperwork when the car comes in and I have determined that it is in acceptable condition.

What I haven't heard you explain is why you want to pull out of the order - is it because it is just taking longer than you would like to arrive? If that's the only reason, unless the agreement has a clause that states a point in time at which the vehicle must be delivered, I think you may be out of luck.

 

[Mustang1260]

OK- a couple of things. 1st to the junior wannabe lawyers. Stop rendering legal opinions-when you haven't got a clue, and none of you do. The OP is from Canada. Now while it is true we can take Canada anytime we want and turn it into States 51-60 I do not see us doing that anytime soon. So for now Canada is a separate country.

Guess what--Canadian law is probably a bit different....WOW, what a concept. Different countries have different laws. I bet you guys missed that in 8th grade civics. Actually the law as to car purchase deposits can vary by state within the US. Some states refundable and some not--just because your state does it one way doesn't mean every state or country does it the same. Gotta look at the big picture.

To the OP--sorry but tough love time. [censored]. NO ONE is lying to you. There is no grand conspiracy.. Obviously the data in the computer has changed and the dealer reports what they see at that time. As we are all aware there have been HOLDS. For whatever reason yours is being held. We have all seen the body panel issues...we have also seen posts by some who had QC miles on their car.

So call your insurance company and advise the car is being delayed and cancel for now. Once the dealership actually gets the car you can then call the insurance company and reactivate. The car will be here soon enough-just chill.

I realize this purchase is very important to you but do you really think local dealers and Ford have the staffing to respond to everyone who wants to know where their car is this instant-do you have any idea of how many vehicles Ford builds and ships per day...any idea of the additional overhead costs associated to hire thousands of employees to spend time with every buyer post sale demanding immediate personal attention?

In the past it was always it will show when it shows...modern technology has changed that...but even so...much of that data is based upon predictions and reality takes a bit to catch up. The system predicted your car at X point and X date and now reality sets in-probably a general batch QC hold is taking place--they pull a batch of cars for closer inspection not because something is wrong with yours but as a group to check systems (build). There can also be data errors and data reading errors...like someone misreading 3/16 for 3/6 or vice versa.

it will be here soon enough. relax and just think of your future rides. It will be sweet and this will all be forgotten 5 minutes after you drive off from the dealership

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