Panel alignment and dealer issues

[Glex25]

I took my car to All American Ford dealership in Hackensack, NJ to get my panel alignment issues address before installing a Roush bumper. They kept the car for a week and half to address the issues. I got the car back from the dealership on Thursday and I started the Roush bumper install on Saturday just to find out they glued my bumper to the fender, Now my factory bumper is unusable. I went to the dealership this morning to address this issue and they told me it's standard operating procedure. Imagine if I had not done this and they had to remove the front bumper in the future to service the car and what would have they said then.

I want to know what channels I need to take to get this resolved because now I'm out of a factory bumper if I want to revert back to stock. Fordservice


My original problem

What I found upon removal

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[jasonstang]

Oh wow seriously?

 

[vernonator]

I would get the name of the regional Ford service director and raise HOLY HELL. They frikin GLUED it on? Wow....that and go on every social media site you can and roast the dealer - thats just shoddy ass work right there.

 

[robertwsimpson]

I'm confused... you took your car in because the bumper you were replacing wasn't lining up correctly? Why?

 

[soldier989]

Wow....and if that didn't work, I bet they had the roll of duct tape ready.

I'm confused... you took your car in because the bumper you were replacing wasn't lining up correctly? Why?

Probably because he was concerned that whatever was causing this issue with the stock bumper cover would also occur with the Roush

 

[robertwsimpson]

I guess... I can just imagine how the conversation went when he got back to the dealer. He asked for the dealer to make his bumper look right, they "did" (obviously, not saying they did a proper repair) and I am sure if they needed to take the bumper off in the future, they would have made sure that it looked right after they were done with that repair as well.

99% of people would not go into a dealer, ask for a repair, and then undo the repair that the dealer did. Again, I'm not saying that they did a proper repair, but 99 times out of 100, the owner would have been happy that the front bumper looked right.

Best of luck with this one. I will anxiously await the rest of the story!

 

[Glex25]

I'm confused... you took your car in because the bumper you were replacing wasn't lining up correctly? Why?

I took it in because I wanted to make sure there was no greater issue before disassembly so if I found something they wouldn't blame it on me. I wanted them to fix any issues before I put my hands on the car and changed the bumper. Now if I get tired (or don't like it) of the Roush I can't revert back to the factory bumper so you saying I should eat the cost of a replacement bumper?

 

[robertwsimpson]

I took it in because I wanted to make sure there was no greater issue before disassembly so if I found something they wouldn't blame it on me. I wanted them to fix any issues before I put my hands on the car and changed the bumper.

Did you tell them that when you dropped your car off?

 

[Glex25]

Wow....and if that didn't work, I bet they had the roll of duct tape ready.



Probably because he was concerned that whatever was causing this issue with the stock bumper cover would also occur with the Roush

Exactly

 

[rvlyssup]

Once the glue repair fails and you have to bring it back in, they'll just blame you for it saying you tried to fix it using glue. Unbelievable...

Wow...hopefully that isn't how Ford fixes our cars, with tape, glue, or whatever else they find in a drawer somewhere. :tsk:addle::rant:

 

[robertwsimpson]

if I may play devil's advocate for a moment more...


"the bumper was fine until you tore it off."


Again, I definitely don't condone the repair, but you didn't tell the dealer what you wanted. If you don't tell the information they're forced to fill in the blanks. They assumed that you would be happy as long as your bumper was attached and looked right. I am assuming it did since you begin your install before noticing anything amiss.

 

[robertwsimpson]

Do you have a copy of your paperwork? I'd love to see the technician's story.

In your defense, someone from the dealer should have told you how they were going to reattach the bumper... or at least after, told you what they did. Especially since they used epoxy to reattach it.

This is more a lack of communication than anything else.

 

[Glex25]

Do you have a copy of your paperwork? I'd love to see the technician's story.

In your defense, someone from the dealer should have told you how they were going to reattach the bumper... or at least after, told you what they did. Especially since they used epoxy to reattach it.

This is more a lack of communication than anything else.

They didn't write anything on the online paperwork.
I have to get a hard copy since one was never given to me.
Now my question to you if you take your car to another dealer and they had to take off the front bumper to perform any work and they tell they can't unless they damage the bumper because of previous repair and you are on the hook for a new bumper and labor cost, How would you feel?

Not only that since I have the factory stripe it is $435 just for the hood stripe which includes the small piece that goes on the bumper. How comforting would that be to you?

 

[robertwsimpson]

They didn't write anything on the online paperwork.
I have to get a hard copy since one was never given to me.
Now my question to you if you take your car to another dealer and they had to take off the front bumper to perform any work and they tell they can't unless they damage the bumper because of previous repair and you are on the hook for a new bumper and labor cost, How would you feel?

Not only that since I have the factory stripe it is $435 just for the hood stripe which includes the small piece that goes on the bumper. How comforting would that be to you?

Make sure you get a copy of the paperwork. It will have the technician's description of what happened. If he didn't write down what he did, then you'll have a much stronger case to get something... not saying that you don't already. No sense in talking about hypotheticals at this point. As it stands, you have a broken bumper that can't properly go back on, and you'd like to see what you can do to fix that, even though you have no plans to put it back on... Let's see that paperwork. You shouldn't have been allowed to leave without getting a copy, really.

 

[vernonator]

Once the glue repair fails and you have to bring it back in, they'll just blame you for it saying you tried to fix it using glue. Unbelievable...

Wow...hopefully that isn't how Ford fixes our cars, with tape, glue, or whatever else they find in a drawer somewhere. :tsk:addle::rant:

Its not how FORD fixes them, its how this crappy dealer did. We all need to remember that Ford dealers are independently owned and Ford only has limited control of them. As I said before - SLAM the crap out of the dealer on FB, and call Ford (maybe our resident Ford rep can chime in?)

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