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My Ford Dealer Rant

Beachbum58

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So this may take a minute. Earlier this year I noticed a slight whine from the rear-end at hwy speed on my 2015 GT PP1 manual with a 3.73 gear and stock powertrain. I have owned this car for 6 yrs and it was purchased from the dealer in question. It had 21k on it and currently has approx. 55k. Obviously not my daily. The car was sold with à lifetime powertrain warranty.
I get the car up in the air to investigate and noticed that at some point, this car had évidence of q pinion seal leak. It was dry around the seal but the stain was evident. I put on my 🏡 hat and surmised that this could be the source of the noise. I drop it off for a diagnosis and 4 days later, I get the call. They can't find the source of my reported noise but am very low on gear oil. I had already done the finger check and was aware. They did not detect a leak. I was like wait, what? They were unable to explain what happened to the gear oil. Never did. Maybe it was previously repaired they said. I have the complete history of the car that I got from the first owner. I am the second. No repairs made. I wasn't happy with the non answer so I had a heated discussion with the service manager who finally agreed to service the rear ( It was almost due anyway) and agree to cover any future issues. Stay tuned for part 2!!!!
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HKusp

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Oh boy...this seems like it's going to be good. 🍿
 
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Beachbum58

Beachbum58

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So you berated the service writer for not knowing what happened to your diff fluid for 55k miles? It could only be a few things pinion seal, axle seal, diff cover or never filled properly. Its not the service writers job to know the entire saga of your car.
It was a discussion, not disrespectful or personal. Just maybe a little more urgency. And it was with the shop manager, not a writer.
 

RagmopInKona

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It was a discussion, not disrespectful or personal. Just maybe a little more urgency. And it was with the shop manager, not a writer.
Yes, act like a Karen to the management that picks who works on your car.
"Hay, John today you are not doing oil changes, we are going to see if you can handle something else, here is the work order. "
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