Low oil pressure

[Cobra Jet]

According to the Arizona statute it's 4 repair attempts for the same non conformity or out of service for 30 calendar days. Both of which were met the first time I told them to initiate the claim. She said it did not meet either criteria so I resubmitted with a copy of all my dealer work orders and a copy of the Arizona statute and they denied it a second time with no reasoning.

That’s BS and your Ford CSR is nothing but a drone that doesn’t know jack shit, is reading from a script and is not making you whole.

Per your Attorney General’s website, you’re well within the law limitations:

New Car
The Arizona Lemon Law has a number of specific provisions. You should read the law, file a complaint with the Better Business Bureau AUTO LINE Program or consult with an attorney if your new car is a lemon. Here are the basics:

The period covered by the Lemon Law is the term of the manufacturer’s warranty or two years or 24,000 miles, whichever is earlier. This covered period begins on the date of delivery of the vehicle to the consumer.

If there is a problem with the car that substantially impairs the use and value of the car and does not conform to the express warranty of the manufacturer, the consumer should report it to the manufacturer.

The report must be made during the covered period.

The manufacturer or its authorized dealers can repair or correct the defect, accept return of the car or replace the car with a new car.

There is a limit on the number of times a consumer must allow the manufacturer to repair the car and the amount of time the car can be out of service. If during the covered period, the manufacturer fails to successfully repair the defect after four attempts, or the car is out of service by reason of repair for a cumulative total of 30 or more calendar days, the manufacturer must accept return of the car or replace the car with a new car.

Just so you know - it’s not 4 attempts AND 30 calendars days - the key word is “OR”. By your vehicle already being down for (52)+ days, you fall AFTER the “OR” meaning - the vehicle INSTANTLY qualifies as a Lemon based on the Law’s fact that it has MET or EXCEEDED the 30-calendar day cumulation provision, period.

Call the 800# or the number you are given by your CSR; at the prompt either wait to talk to an Operator or select the Operator. Demand to speak to the Ford Supervisor for your region.

Once you get that Supervisor on the phone, politely explain that your CSR is not making you whole, you’re disgusted, you’re going to post on Ford’s Social Media accounts and vehicle forums of the fiasco that landed you what your at AND that they are denying a LEGIT Lemon claim based on your AZ Consumer Lemon Laws. I would read them the above about the “OR” clause (30+ days) and state you have factual evidence of the days per your work repair orders and current status. I would also politely but professionally exclaim you have sought legal counsel (even if you have not) and will pursue further damages based on the fact that Ford is again denying a legit Lemon claim.

Also let them know you have reached out to your AZ Attorney General because they have now denied you 2x on a legit claim per your State’s Lemon Laws.

You tell (don’t ask) the Ford Supervisor you want a Buy Back started ASAP based on the supporting facts that you have now supplied 2x. You state if you can’t get action at this time, you will also go public to your local News Station’s Investigative Team with your facts and how you’re being treated as Ford Customer with a legit claim.

You see - their hopes are that you will just roll over and take their denials and warranty work as end gospel and go away. Sure, you could do just that - but ask yourself, did YOU cause the problem? Hell no. Your Service Centers’s ignorance is what caused the resulting failure that has now resulted in you sitting without a vehicle for 52+ days that YOU are paying on (insurance and car payments).

Stand your ground - KEY to this situation, provide the facts AND remain FIRM, polite and professional.

Report back.

If a Lemon Claim has been denied, they must submit to you in writing the exact reason or reasons for the denial (and/or if you were missing any facts they needed for the basis of a denial or authorization).

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[brianbr]

Allrighty, I submitted a case with the AZ AG, contacted a lemon law attorney for a case eval and called the Ford customer care to speak to the regional manager. Of course the was not regional manager available no matter how many times I asked.. He insisted that the supervisor was alerted with my case and it was marked with the highest importance.

 

[19gtaz]

Definitely following this and hope it works out for you. Hopefully the dealership gets what's coming to them also, and I don't mean good things.

 

[brianbr]

Thanks, I appreciate your support. These a-holes make you feel like it's your fault so you you start to back off, that's exactly what's happening with me.

I appreciate all the help @Cobra Jet. Hopefully some it all works out.

 

[brianbr]

Just got a phone call from my SA, looks like they found an engine in Sacramento. Should be here next week. I then got a follow up email from my customer CSR where it mentioned the dealer offered me a loaner and I declined it... WTF, he never asked me if I wanted a loaner, what a bunch of crap. This dealership sucks a fatty.

 

[19gtaz]

Just got a phone call from my SA, looks like they found an engine in Sacramento. Should be here next week. I then got a follow up email from my customer CSR where it mentioned the dealer offered me a loaner and I declined it... WTF, he never asked me if I wanted a loaner, what a bunch of crap. This dealership sucks a fatty.

Are you ok with a new engine and no buyback? I would call CSR and tell them no loaner was offered to you so they know the bs that's going on.

 

[brianbr]

Are you ok with a new engine and no buyback? I would call CSR and tell them no loaner was offered to you so they know the bs that's going on.

I might be ok with a new engine ifthey include a new clutch since they screwed mine up. I know it will affect the cars value which does concern me. I have invested a good amount of money in wheels, tires, exhaust and a little bit of suspension work that I dont want to have to remove and reinstall on another car either.

I did reply to her and said that they never offered a loaner. I called the dealer back and my advisor had already left for the day.

 

[brianbr]

So, I also looked up my vin in PTS to check oasis. There has only been one entry and it was from the second time I took the car in back in September.

View attachment 532820

 

[GT 550]

This ^. But sometimes the fish rots from the head so be prepared that the uppers might not be much better. When some businesses claim they're 'doing it hard' it's because they're the architects of their own demise.

Thanks, I appreciate your support. These a-holes may you feel like it's your fault so you you start to back off, that's exactly what's happening with me.

Exactly, they try to cover their incompetence by acting like it's you that's the problem instead of getting off their lazy a$$es and trying to make it right. Voided warranty for a K&N...idiots.

Stay cool Brian and hang in there

 

[Cobra Jet]

Brian - skip your CSR and tell him/her you want a Supervisor at this point in the game... your CSR just seems to be telling you bits and pieces just you to calm you down - kind of like giving a baby a pacifier... this way they can just ignore you and go about their business... get it?

That Service Center is trying to cover their ass by making it look like you’re an unruly Customer who causing issues - telling your CSR that you denied a loaner is BS!

If you’re keeping the car (not pursuing Buy Back route), then demand from the Ford Supervisor that they comp you the following Due to the BS you’re dealing with:
1) 1 or 2 car payments for the time the vehicle has been down (if you’re financed)
2) Ford ESP up to 100k
3) Ford Maintenance Plan

I would still make it a point to discuss the issues about the Service Center with the Franchise Owner... don’t let folks walk all over you - you’re the Customer, you have control...

 

[Elp_jc]

Sorry to hear about your troubles OP. Hey, did you ask the first dealer what the hell did they put in your engine? Not 1, but TWO additives??? Ford does not recommend ANY additives at all. Never heard of a dealer doing that, especially without permission, and without charging for them. All your troubles possibly started with that ill-fated oil change. That's why I NEVER take my cars to a dealer unless I absolutely have to. At any rate, hope all goes well. Good luck.

 

[ice445]

So, I also looked up my vin in PTS to check oasis. There has only been one entry and it was from the second time I took the car in back in September.

View attachment 532820

No wonder Ford says you aren't eligible for a lemon/buyback lol. The dealer isn't documenting shit or saying no problem found.

 

[brianbr]

Sorry to hear about your troubles OP. Hey, did you ask the first dealer what the hell did they put in your engine? Not 1, but TWO additives??? Ford does not recommend ANY additives at all. Never heard of a dealer doing that, especially without permission, and without charging for them. All your troubles possibly started with that ill-fated oil change. That's why I NEVER take my cars to a dealer unless I absolutely have to. At any rate, hope all goes well. Good luck.

I wasn't really paying attention when I picked the car up and signed the work order. I've never heard of a dealer putting additives in the engine oil either. Looking at the invoice now I see where they billed it but Ford picked up the total bill as part of their "essential employees" promotion so I didn't think twice about it at the time.

 

[brianbr]

No wonder Ford says you aren't eligible for a lemon/buyback lol. The dealer isn't documenting shit or saying no problem found.

Yeah I'm going to ask why nothing has been put into oasis.

 

[Cobra Jet]

Yeah I'm going to ask why nothing has been put into oasis.

I would definitely bring up the additives concern as well. How does one know that whatever “additives” the Tech added didn’t wash out the cylinders and bearings? The type of additive (Ford name and Ford part number) should have been documented on the work order, period.

Unfortunately you’re in the position you’re in because of their negligence. It’s very strange too that nothing has been documented in OASIS as to what has been done to the vehicle each time it’s brought into service. The vehicle is supposed to be logged each time by it’s VIN as soon as the Service Writer is taking the Customer’s concerns, even before you hand over the keys. Your concerns AND the Tech’s findings (even if there were no findings) should always documented on the Work orders.

Seems like they are trying to hide something.

Do you have all of your Service Work Orders from each visit? If so, I would make copies and tell your Ford CSR or Supervisor there’s something hokey going on....

Do you have complete access to PTS? Can you look up more about your vehicle - you should be able to see everything about that car with PTS/OASIS access.

OASIS should also be current with the last logged date of when the car was in for service along with the mileage entry.

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