Low oil pressure

[brianbr]

Sorry for this long a** post but i've been waiting a long time to vent.

I picked up my 19 GT PP in April of 2020 with about 65 miles on it. In July at about 3,200 miles I took it to the dealer by my house for the free essential workers oil change. Approximately 600 miles later I noticed the oil pressure on the gauge would sit below 10 psi when hot at idle. My wife mentioned several times how rough the idle was, I guess because she didn't ride in it much it was more noticeable to her. I hooked up to the car with forscan and watched the oil psi pid as it bounced between 7 and 11 psi, spec for these cars is 10-15 psi hot at idle. Took the car in to the same dealer to have them check it out and told them what I found. The next day the car was ready and of course they said no problem found. So I drive it for a couple months, its now the middle of September and the low oil pressure light comes on. I took it back to the dealer, they drove it and said the light never came on it but still replaced the oil pressure solenoid and switch/ sensor.

Two weeks later the light comes on again. I turned the engine off and restarted, low oil light comes on immediately as well as the CEL. Took the car back to the dealership for a third time, asked them to cut the oil filter and they refused. They reflashed the pcm with the latest calibration and told me to drive it. The car made it to my house and while idling in my garage the CEL came on, P0300 and P0316 were active. I opened a claim with Ford customer service that day. The next day on my way home from work the low oil psi light came on again. I referenced the WSM and hooked up a mechanical oil pressure gauge and it showed 8 psi hot at idle. I took a video of the process to show the dealership and took the car back where I bought it. Its another 25 miles further than dealer #1 but I used to work for the service manager there so I figured he would work with me. Turns out dealer #1 used two different additives in the engine oil when they changed it, not sure what they were but dealer #2 changed the oil. I asked for the filter back and they refused to give it to me because it was going back to Ford lol.

Four days later the CEL was back on with P0300 and P0316 again, low oil pressure causing loss of control of the cam phasers. Took the car back again they installed another oil pressure switch/ sensor. Picked the car up on a Friday, The first thing I notice is my clutch pedal engagement is much higher than I remember it being. I pull into my driveway, the car settles down to an idle you can hear and feel it misfiring. At this point I'm beyond livid. I called up the service advisor and voice my concerns about the misfire and clutch. The following Tuesday I take the car back and the service adviser starts threatening voiding my warranty because I tried to show him a datalog of the low oil pressure and erratic cam phasers. I got mad and left with my car, wrote an email to my ford CSR about my experience with that dealership and service advisor, none of that is really relevant here so ill spare you the details. That weekend, the oil pressure light came on again and I took the car back. They ended up replacing the oil pressure sensor connector and it didn't fix it. I guess Ford gave them the green light to pull the pan this past Monday. I got a phone call today from my advisor saying there was some metal in the pan. I received an email from my Ford csr this afternoon stating the dealer tech found a substantial amount of metal debris in the pan and filter and therefore will be replacing my engine. as of today my car has been down for 52 days.

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[gadgtfreek]

That sucks.

 

[brianbr]

Thanks for taking the time to read my post. It's been a very frustrating process for sure. The car which was supposed to be my weekend fun cruiser now has almost 8k miles on it. Every time I got it back from the dealer they say put some miles on it and let us know how she does...

Six repair attempts and 52 days down.

 

[gadgtfreek]

Hopefully they rectify it properly. I love driving my car and I’d be pissed and upset.

 

[19gtaz]

Sorry to hear. Are you from AZ? If so I would like to pm you for who the dealers are if that's ok.

 

[brianbr]

Sorry to hear. Are you from AZ? If so I would like to pm you for who the dealers are if that's ok.

I am, looks like you are just up the road from me.

 

[19gtaz]

Threatening to void your warranty because you wanted to show him a datalog is bull$hit!

 

[brianbr]

Threatening to void your warranty because you wanted to show him a datalog is bull$hit!

Yes, I tried to show him my laptop and he said you shouldn't even have that and started spouting some BS about voiding my warranty.

The 5th visit when I brought it in for the misfire, was when they replaced the oil pressure sensor a second time. He threatened to void my warranty over a K&N filter. That day I ended up waiting in the lobby for six hours and was an hour late to work because my house was out of range for their shuttle.

 

[Cobra Jet]

I would ask to speak to the Dealership Franchise Owner. You can get this info by requesting it from your Ford CSR OR by asking the General Manager of the Dealership.

I would demand a face to face meeting. I would politely tell him or her of your issues and distinctly state that IF his incompetent Service Advisor AND Tech had not ignored your findings after the initial oil change visit - you and him wouldn’t be having this discussion AND your vehicle wouldn’t be needing an engine replacement. I would then exclaim to him you’re owed compensation for the trouble his Service Writer and Tech put you through by their complete ignorance of ignoring your concerns and FACTUAL findings, not once but several times. I would also tell him that you’re holding back from leaving a public negative review on their social media of your experience UNLESS he terminates the Service Advisor and or Tech.

I would call your Ford CSR as well - and exclaim all of the above by requesting reimbursement of 1 or 2 car payments (if financed), an Extended Warranty Plan and a Maintenance Plan. I would exclaim how disgusted you are being a new Ford Owner and that this all could have been prevented from your initial oil change visit.

IF you can’t get resolution at that level, tell your Ford CSR you want to speak to his/her Supervisor immediately and voice your same concerns - with the stipulation that you will post your experiences on their social media sites if you can’t get compensation for the trouble that Service Center put you through.


It’s really ridiculous you had to go through that when it all could have been prevented after the initial oil change...

And at (52) days of inop - in most States, the Lemon Laws stipulate instant lemon IF:

1) Vehicle In Service for 30-consecutive days

OR

2) Vehicle in Service 30 Calendar days within a year

The above is dependent on your Home State’s Lemon Laws as every state has different provisions.

You can request a Ford Buy Back - that is an option considering your situation.

 

[brianbr]

Wow Cobra Jet, it seems you have some experience with these types of situations. I don't know that I want to get anyone fired. There were a couple times I got upset with the advisor and his non customer service havin a** though. I have already written an email to my CSR concerning the advisor and his actions. I think someone may have talked to him about it because attitude was much different the last time I dropped my car off. Last week I called to get a copy of a service record from him. I guess he didn't know that I bought the car from that dealer because when he looked up my account and found out, he sounded very surprised and his tone of voice changed. apparently you are treated differently if you have your vehicle serviced at a dealer other than the one you purchased at?

The part that I don't understand is the Ford tech line was the one making the repair decisions and telling the service techs what to do. I don't have much hope for Ford if that's the best technical support they can find.

I submitted a buyback request on two separate occasions, both of which the car had been out of service for more than 30 days and had more than four repair attempts and they denied both. I opened one with the BBB but they move so slow my car will be repaired before they have a response.

 

[Cobra Jet]

Yes, years ago bought a new 1996 Cobra at Ford Dealer XYZ and had issues with the Service Center Service Writer and Tech when the car was brought in for service. The concerns I had were not getting resolved at the Customer level, so I took it up with the Franchise Owner. I had a face to face sit down, exclaimed in a professional manner how I was treated, how dissatisfied I was with the repairs as well as the Service Writer and Tech’s attitudes. I blatantly told him trained monkeys could have performed a better job in repairing the car. He appropriately fixed the situation at hand, apologized for the issues and because I did buy the car there, comp’d me some credits with their Service Dept and Parts Dept since I was already a repeat customer for years. His direct comment to me was that I need not worry about dealing with the Service Writer or Tech on my next visit. That discussion did result in the firing of both the Service Writer and Tech, because they were gone the next time I was at the franchise.

—-
As for the Buy Back experience - yes, been there and done that too. In fact, I’ve provided a lot of Ford RAV Buy Back info on this site. When I had to go through my Buy Back with my prior 2016 S550, there was practically no info or guidance on this site (or elsewhere). So I’ve tried to post about the process with tips, advice, etc any time such a thread pops up. I’ve even helped folks successfully complete a Buy Back.

Why where you denied for the Buy Back, what was the reason? Do you know your Home State’s Lemon Laws? Is your Law 30-consecutive days or 30-calendar days in year? Even if the car is repaired after 30 or 50+ days, you can still be dissatisfied and start a claim for a Buy Back (again with facts and if your claim falls within your Home State’s Lemon Law provisions).

Search “Ford Buy Back”, “Lemon Law”, “RAV”, “Lemon” or “MSRP to MSRP” on here and you’ll find a lot of info I’ve posted regarding Buy Back tips, processes and to guide anyone through the process.

Don’t let that Dealership or the Ford CSR blow smoke or push you around. You’re the Customer, you have control.... If you’re not getting anywhere with the Ford CSR, demand to speak to a Supervisor. Remember these Companies don’t like negative public social media hits - make that a point in your conversation ... AND make your appointment to speak to that Franchise owner.

OH - and yes, that Service Advisor knows you bought your car there - he’s just an asshole. Anytime a Ford vehicle is serviced at any Ford Dealer, the VIN is in OASIS. OASIS shows the selling dealership name, state, as well as the exact purchase date, all your warranty info (date started etc), and much more info. Nothing is hidden, it can be visibly seen on the computer screen right in his face.... In fact, next time you go, tell them you want a complete copy of your OASIS report.

 

[ice445]

I don't get why some dealers are so unwilling to do proper diagnostics, and get mad when the customer does it for them. I suspect Ford was convinced it wasn't a real low pressure situation just based on bad information from the tech or service managers. Laughable they replaced the sender a bunch of times like that would magically put the bearing material back where it's supposed to be. But it's likely the first case of this that they have seen so they just assumed it wasn't possible that it was a mechanical problem. Amateur mistake really. But good techs are hard to find these days.

 

[brianbr]

According to the Arizona statute it's 4 repair attempts for the same non conformity or out of service for 30 calendar days. Both of which were met the first time I told them to initiate the claim. She said it did not meet either criteria so I resubmitted with a copy of all my dealer work orders and a copy of the Arizona statute and they denied it a second time with no reasoning.

 

[ice445]

According to the Arizona statute it's 4 repair attempts for the same non conformity or out of service for 30 calendar days. Both of which were met the first time I told them to initiate the claim. She said it did not meet either criteria so I resubmitted with a copy of all my dealer work orders and a copy of the Arizona statute and they denied it a second time with no reasoning.

Who said that? It sounds like they're not counting the repair attempts for the sender because it wasn't the actual problem, which is hilariously stupid but probably legally sound.

 

[brianbr]

Who said that? It sounds like they're not counting the repair attempts for the sender because it wasn't the actual problem, which is hilariously stupid but probably legally sound.

That was the info given back to me from the Ford CSR.

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