JLT Intake fitment help

[Jay@JLTPerformance]

LOL, this is still the internet huh?

Butthurt? No not at all, just speaking the truth.
Attitude? What attitude? Not wanting a false statement as a title about my product is having an attitude?:doh:

Start your own business and grow it like we have, then tell me how to run mine.
If you blame our product or instructions online for your inability to install a cold air intake I will call you out and make it clear the issue is not with the product, but the install.
If it is the product then we'll take care of it right away, but that's not the case here.

As for the intake and fitment, if yours touches there you did not follow the directions or this thread.
Take 2 seconds and move it VS fighting on the internet.

Was this thread helpful at all to anyone? No.
Did the title mislead people to think there was an issue with a JLT product? Yes
What that correct? No

So it should have been removed, then none of this would be mudding up this forum.
Total waste of internet space...:cheers:

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[Tokyosmash!]

And once again you come in here with a condecending attitude, yes, it's the Internet, respond like an adult instead of a fratboy.

This shouldn't be deleted, you should have responded maturely, now you have succeeded in showing how much of an asshole you can be. I'm not telling you how to run your business, I'd advise that you not be so rude to the people who sustain your business in the future. Word of mouth is a powerful thing.

Would it have been so hard to say "move the filter up a little and it won't touch" instead of all that shit you just said?

 

[ShoNuff]

. . .respond like an adult instead of a fratboy.

JLT gets butthurt. . .

I get it...

This entire thing could have been avoided if the OP would have just taken the 5 minutes to call JLT customer service line and they could have helped with the installation instead of people coming on here spewing misleading information about the product. I never understood why buying new computer parts there was always a slip in the box saying "If you have problems with this part, please contact us directly. Don't return the product to the store". Now I get it...

 

[Kryckter]

LOL, this is still the internet huh?

Butthurt? No not at all, just speaking the truth.
Attitude? What attitude? Not wanting a false statement as a title about my product is having an attitude?:doh:

Start your own business and grow it like we have, then tell me how to run mine.
If you blame our product or instructions online for your inability to install a cold air intake I will call you out and make it clear the issue is not with the product, but the install.
If it is the product then we'll take care of it right away, but that's not the case here.

As for the intake and fitment, if yours touches there you did not follow the directions or this thread.
Take 2 seconds and move it VS fighting on the internet.

Was this thread helpful at all to anyone? No.
Did the title mislead people to think there was an issue with a JLT product? Yes
What that correct? No

So it should have been removed, then none of this would be mudding up this forum.
Total waste of internet space...:cheers:

And once again you come in here with a condecending attitude, yes, it's the Internet, respond like an adult instead of a fratboy.

This shouldn't be deleted, you should have responded maturely, now you have succeeded in showing how much of an asshole you can be. I'm not telling you how to run your business, I'd advise that you not be so rude to the people who sustain your business in the future. Word of mouth is a powerful thing.

Would it have been so hard to say "move the filter up a little and it won't touch" instead of all that shit you just said?

I agree. In the days of the internet and MANY different solutions, customer service is what stands apart and makes people buy products.

It would have been easy to resolve the problem with your customer with a few nice words or a phone call. Instead you choose this route. It's your business Jay, run it how you want. But.... I guarantee you that you will continue to lose customers with that attitude!

I WILL NOT be buying a JLT cold air for my '15. I feel like a fool for supporting your company in the past with MANY purchases. Im scared if I needed support for any products that I would get Jay's condescending responses. :eyebulge:

 

[ronnies_mustang_5o]

I agree. In the days of the internet and MANY different solutions, customer service is what stands apart and makes people buy products.

It would have been easy to resolve the problem with your customer with a few nice words or a phone call. Instead you choose this route. It's your business Jay, run it how you want. But.... I guarantee you that you will continue to lose customers with that attitude!

I WILL NOT be buying a JLT cold air for my '15. I feel like a fool for supporting your company in the past with MANY purchases. Im scared if I needed support for any products that I would get Jay's condescending responses. :eyebulge:

I disagree completely. I've been watching Jay since the launch of this cold air intake and I've been nothing but impressed by how he continues to address people's concerns and how he responds to stuff and clears up confusions. Jay puts himself out there and risks people bashing him just so that he can give people clear information.

I was originally skeptical about the open design of the JLT, but because Jay stands behind his product and is willing to provide us with answers, I put in my order for a JLT intake yesterday.

Sometimes I sense frustration in Jay's posts, but being a businessman myself, I understand his frustrations at some of the false accusations that get put out there.

Thanks Jay!

 

[Jay@JLTPerformance]

I disagree completely. I've been watching Jay since the launch of this cold air intake and I've been nothing but impressed by how he continues to address people's concerns and how he responds to stuff and clears up confusions. Jay puts himself out there and risks people bashing him just so that he can give people clear information.

I was originally skeptical about the open design of the JLT, but because Jay stands behind his product and is willing to provide us with answers, I put in my order for a JLT intake yesterday.

Sometimes I sense frustration in Jay's posts, but being a businessman myself, I understand his frustrations at some of the false accusations that get put out there.

Thanks Jay!

Someone gets it.

We've been doing this for over 10 years now and it never changes.
We support, stand behind and help anyone with our product.

All this thread is about now is trying to make me look bad for fun.

Been there done that and we grow and sell more and more each year.

Now we have cursing and name calling and I'm the fratboy? :lol:

Have fun

Jay ;)

 

[Jay@JLTPerformance]

I agree. In the days of the internet and MANY different solutions, customer service is what stands apart and makes people buy products.

It would have been easy to resolve the problem with your customer with a few nice words or a phone call. Instead you choose this route. It's your business Jay, run it how you want. But.... I guarantee you that you will continue to lose customers with that attitude!

I WILL NOT be buying a JLT cold air for my '15. I feel like a fool for supporting your company in the past with MANY purchases. Im scared if I needed support for any products that I would get Jay's condescending responses. :eyebulge:

Sorry you feel that way, but your reading it all wrong.

I helped the OP right away, but suggested he call first VS all the work to post.
That's it.
All the rest is defending myself against internet tough guys.

Need help, I'm here. The owner, designer and maker of the product.

 

[ShoNuff]

Its cool - If and when I get my CAI, I'm going with JLT just because they stand up for their product (like they should) instead of bending over to the some of the dredges that frequent this thread.

 

[Tokyosmash!]

By those dredges I assume you mean all the people in here that actually own 15's and a JLT intake for aforementioned car?

I responded because I come from a long history of business and customer service and nothing drives me up the wall more than people who just come out of the corner swinging. OP had a question, Jay came in frustrated, it happens, we are human.

Either way, glad it is resolved (or it seems that way)

 

[Jay@JLTPerformance]

By those dredges I assume you mean all the people in here that actually own 15's and a JLT intake for aforementioned car?

I responded because I come from a long history of business and customer service and nothing drives me up the wall more than people who just come out of the corner swinging. OP had a question, Jay came in frustrated, it happens, we are human.

Either way, glad it is resolved (or it seems that way)

Swinging?
Really?

Please show me a frustrated post, angry post, swinging post from me.

Don't blow this out of proportion.

Maybe you should reread the thread

 

[Moderator]

Enough of the back and forth, it has nothing to do with this thread. Instead of deleting the last 2 pages I am telling everyone now to get back on topic and stop with the arguing and name calling.

 

[Renner]

It's not what you say but how you say it...just saying /thread

 

[Trackaholic]

The filter should be touching any part of the car.
When fully installed in the coupler and on the throttle body the filter will sit in it's intended spot.


Can you please ask an admin to remove this thread as the title leads to believe there is an issue.

Thanks
Jay

The first two sentences are an excellent response and show good customer service.

The third was a mistake and has lead to the rest of the thread.

So far JLT has been extremely helpful on this forum, posting videos showing intake temps, helping here with the install, etc. Don't write them off because of a single sentence.

I will say that Tokyosmash had me laughing due to the brutal honesty of the posts.

I will also say that I consider the forum community a much more reliable source than typical "customer service" reps. I think many others feel the same way, but that is probably because most of us deal with customer service from our phone/cable/electrical utilities, and their sterling performance has left many of us a bit jaded on the level of expertise we'd receive when calling the company. It is likely that the smaller nature of most aftermarket companies will generally lead to better service, but sometimes it is hard to remember that after all of the poor service one typically gets.

In the end the OP got his mounting problem solved, and JLT has discovered a potential area for improvement in the instructions. Maybe a win/win for all involved in the end.

-T

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