Looking for advice in Chicagoland area:
My GT had a paint flaw that was "fixed" under warranty. I say "fixed" because my dealer doesn't have their own body shop so they sublet it to a shop they've been dealing with "for over 20 years" and the car came back looking worse than with the flaw. As it turns out, the body shop was taken over by a new owner and their high standard of work has taken a nosedive, but I digress.
The car still looks like hot garbage and even though the dealer isn't fighting me that it looks bad, the only thing they can do is send it back to the shop for a 4th time to get these hacks to try to fix it. My SA advised I might be better off calling Ford's customer service line to file a case and let the local area manager handle the resolution of this.
She got in touch with me and was very pleasant to deal with. She laid out my options and I decided to give it one last try. Ford will pay for everything and I just have to choose the location I want the car repaired at. Even though I have the option to go to any shop I want I'd prefer to try to take my car to a Ford dealer that has an in-house body shop. Seeing as the current paint was color matched incorrectly and buffed with what looks like to be a belt sander, I figure Ford customer service might be better able to stress the importance of this job to one of their own dealers.
Does anyone know of any dealer in the Chicago area that has an in house body shop? Have you seen any work they have done and can you recommend them?
Thanks in advance.