GT350 Wake Up Call...

[Higgs Boson]

Ford INVENTED mass produced cars....

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[Qtrhorse]

I understand, but it may continue later down the road as the fluid breaks down. Applying a synthetic grease will help on the splines.

Thanks for the info, I'll get that done as extra precaution.

 

[markham51]

All cars can have issues. Just because you haven't had a problem with yours doesn't mean they don't exist.

Here is a fun site...

https://www.consumeraffairs.com/automotive/manufacturers.htm#compare

 

[Voodooo]

All cars can have issues. Just because you haven't had a problem with yours doesn't mean they don't exist.

Here is a fun site...

https://www.consumeraffairs.com/automotive/manufacturers.htm#compare

Lol who you talking to?
Like I always say. If it's got tits or tires it'll give you problems sooner or later.

 

[travis1978]

It's very easy to overestimate the true cost of great customer support. The net effect will be severely offset by the value your entire business gets from the technology you put in place, the customer satisfaction ratings, transparency, employee/dealer morale (since they no longer fight the system), and so much more. Great customer support is really the gateway to great business. It's easy to lose sight of that when you're no longer the scrappy startup fighting for attention.

It's also something easy to overlook, as consumers, when you've never enjoyed an experience that truly delighted you. It's so infrequent that people will remember those actions for a long, long time.

Finally, a brand is a brand--luxury or not. Know your customer, but at the end of the day, the kid who rolls off with a cheap vehicle deserves just as much care as the high net worth customer rolling off in a six figure vehicle. One day that cheap kid may find himself back at your door for that six figure vehicle you decided to produce.

I could talk about this stuff all day. Time to run away before you all think I'm nuts. Thanksgiving Part 2 starts... now. ;)

You are completely right. I own a small business. We try everyday to give the very best costumer support possible. We have grown to the largest in our state and building another location. And it all stems from eating a shit sandwich some days and grinning and asking for another. We are very well compensated for doing this. Customer service is the be all end all. If you do it you have customers for life. You will never go hungry. I know we could put the screws to people and it would be a short lived windfall of money. Not what got me into the game in the first place. If you treat people exactly the way you would your family then you will be successful and can sleep at night. Ford can do the same with little effort and have loyal customers for life.
Just my two cents and I am a Ford fanboy.

 

[Bagman]

Lexus is a damn Toyota with different badges. Great cars for the BMW/Mercedes wannabe crowd. I never thought any car manufacturer could build uglier than a Benz. Lexus now wears that crown, some of their new stuff is downright hideous.

 

[nametoshowothers]

How long has Ford used the 5.0? If it ain't broke, don't fix it. You get the whole package with Lexus and should expect the same with any car costing over 50k.

Engine came out in 2011. Bad analogy




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[drabon74]

Don't think that you are in some exclusive position here Dude. I have also had both. Had more than one Lexus. The first was mediocre at best with some very obvious issues and design flaws, the second was an absolute disaster. I'll take a Ford any day of the week and will never, ever own Lexus again.

I call BS. I own both and quality wise it's not even close. I have a gs350 and a 4runner, both are miles ahead of any ford, especially my mustang. Kudos to ford for building a fast car at a reasonable price, but let's be honest, there is a reason lexus /toyota is tops in most quality surveys.

 

[Face76]

Lexus is a damn Toyota with different badges. Great cars for the BMW/Mercedes wannabe crowd. I never thought any car manufacturer could build uglier than a Benz. Lexus now wears that crown, some of their new stuff is downright hideous.

The troll is strong with this one.

 

[markham51]

OK guys, lets just settle one thing right here and now. Toyota and Lexus are crap and Fords are the most amazingly good awesomist cars ever built.

Next thread....:ford::cheers::clap2:

 

[FPCV8YO]

It's fine with voicing frustration. That's how we find improvement. We know we have eyes at Ford here. What we don't need is several threads to do such a thing. One mega-thread to share concerns, while venting a bit, is plenty.

I'm personally just fine with the wait. The lack of transparency is sad and the lack of attention to detail is troubling.

Something is seriously wrong when you contact Ford Customer Service and they contact your dealership to find information about the vehicle you purchased.

This is a $58 billion company. Sure, I would anticipate slow movement to adapt, being the juggernaut that they are, but we live in a day where great customer service is non-negotiable. I have faith that Ford management will hear this and act. As an investor, it's my personal obligation to make sure I do my part to share what I learn. I want to see this company be a leader in so many areas; design, engineering, technology, and customer service.

It's not a foreign concept to them. See Lincoln Black Label.

 

[ITLRUN]

And although the car I ordered was not technically mine yet, I was told 3 times of 3 different delivery times. When they lost the car in the system and said then that they couldn't find it, yeah I was pretty much let down. Then when every customer service person and the great guys at ford performance said they see it's awaiting shipment but don't know for how long? Then everyone that's had build dates on October 22 still have not received their cars and nobody can answer that? Are you kidding me? According to the ford rep the cars built on 10-22 didn't qualify for the hold according to the words of my sales rep. Then I get a notice from the general manager that the car I ordered may have been damaged during the 1 mile drive from the assembly plant to the holding yard? Yeaaaaah ok. Really? Those of us that have a build date of 10-22 have a right to be let down when others that had a later build date already received their car or is in shipping. They need to fix the customer support and Communication also the communication to the dealerships.

Come on man. My car was built the same time. I still don't have mine either. Sure I'm a little "let down", but the big difference is you don't see me "whining" and "belly aching" about in multiple posts on this forum. I don't have any idea how old you are, but you are acting like a spoiled rotten little brat.

You do realize that only a small percentage of the cars have been built and an even smaller percentage have been delivered. Wake Up, smell the coffee and be thankful you found an allocation you could order. Be thankful that your dealer's allocation was pulled and built, because there are plenty more that have not even had VIN's issued.

You should also be thankful that Ford is doing numerous QC checks and they didn't rush to deliver a car that was only 90%...

 

[ITLRUN]

That absolutely sucks that they put you through such BS. If there are others in your ordering timeframe experiencing the same issues , Ford should contact you directly and give a detailed reason for delay, they should also offer something in the lines of a free extended warranty for what they put you through.

 

[ITLRUN]

To some of you $66000.00 for a car isn't much. To me, I never spent this kind of money on a car. I make a good living and can afford this car, but that doesn't mean I should accept less for my hard earned money. I'm also not expecting a perfect product. I have been in the auto business my whole life and I've worked on some very expensive and high quality cars. I've built some hand made and hand assembled cars also. And I know when something is done by human things will never be perfect. My complaint is the customer relations. Their is none period.

This is the most expensive Mustang I've ever purchased, but my 2015 F250 Platinum 4x4 stickered more than a GT350R with Tech Pack. It's all relative.

Your point about Customer Relations is waaaay off base. Ford Customer Service is active on this very forum. You have the ability to message with Deysha to get updates. You also have the ability to call Ford Performance to get weekly updates on your car. But you have to accept that these folks are only as "smart" as the computer screen they are looking at. If the system isn't updated you WILL NOT get the proprietary information that ONLY the plant has access to. Neither Ford Customer Service nor Ford Performance have that info.

I know exactly what is up with my car and why it has been delayed. I have those kind of connections. ;) I am hating that my car has been delayed, but I'd much rather have a car that passes QC.

Wake Up and quit your bitchin'

 

[Voodooo]

Come on man. My car was built the same time. I still don't have mine either. Sure I'm a little "let down", but the big difference is you don't see me "whining" and "belly aching" about in multiple posts on this forum. I don't have any idea how old you are, but you are acting like a spoiled rotten little brat.

You do realize that only a small percentage of the cars have been built and an even smaller percentage have been delivered. Wake Up, smell the coffee and be thankful you found an allocation you could order. Be thankful that your dealer's allocation was pulled and built, because there are plenty more that have not even had VIN's issued.

You should also be thankful that Ford is doing numerous QC checks and they didn't rush to deliver a car that was only 90%...

Yeah spoiled little brat. If I'm bitching so much why are you bitching at me. I'll spend my hard earned money my own way. When you hear all the bs I've heard and been told then you my friend can tell me. I've been receiving calls from my dealer and ford. All with different info. If they cannot give a straight answer then so be it. I've said this a hundred times. Just stop running around the bush and be honest. I keep getting different answer from 5 different people. Makes it a bit strange when that's coming from ford and a ford dealer.

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