Griot's Garage: Great Customer Service

[RubyRed15]

My BOSS G15 suddenly quit on me during my recent polish job. I pulled the brushes and found they were barely worn, and upon reinstalling them, one of the cover rings twisted right off. I submitted a complaint, and they sent me a return form; I shipped them the buffer, expecting a repair, but they mailed me a gift certificate to cover the cost of the new G15 V2. Can't complain about that!

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[boostaddict]

Griot's has replaced various items for me over the past few years also. I bought Hella supertone horns for my Supra and one quit working well outside the warranty period. I called Griot's to order a new set and once they looked up my original order, they sent me a new set for free. I'm a repeat customer with them for life - great products that they stand behind. Absolutely love their best of show detail spray.

 

[Strokerswild]

Another long-time Griot's fan here. I've got a ton of their products (buffer also) and you always know you're going to get top-notch stuff. Which reminds me, I need to order another stack of their white cotton wax rags soon (one of my favorite items of theirs)....

 

[SnakeAndSteak]

Hands down, best customer service! I have many polishers, but I wanted to try the new G9. It broke on the 2nd job. They sent me a label and I ended up with a brand new replacement

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