fordpass question

[lugbolt]

Just bought a used 2019 eco premium. Wanting to set up the FordPass app. I downloaded the app to the iphone. Took pic of the vin, which automatically populated the vin area. Then entered a nickname to the vehicle. At this point it is setup.

Everything I see online says that I should have an "activate" button to tap. I do not have that.

I used a usb cord to connect the phone to the car and went into FordPass, and again there is no activation option anywhere.

Any ideas?

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[ice445]

I had this problem when my car was new. Completely deleting the app and re-logging in didn't help. But at the same time, it did. I did a sync master reset too, but ironically when I got home from the dealer it let me activate it then. I guess the car can be picky about where the cell service is "good enough" to activate.

Alternatively, the previous owner never deactivated his app and you'll have to call the customer support to get it reset.

 

[Bikeman315]

Alternatively, the previous owner never deactivated his app and you'll have to call the customer support to get it reset.

+1. Stop driving yourself nuts and call Ford. If this is the cause they will take care of it. If not bring it to a dealer.

 

[JakeLethal]

Just bought a used 2019 eco premium. Wanting to set up the FordPass app. I downloaded the app to the iphone. Took pic of the vin, which automatically populated the vin area. Then entered a nickname to the vehicle. At this point it is setup.

Everything I see online says that I should have an "activate" button to tap. I do not have that.

I used a usb cord to connect the phone to the car and went into FordPass, and again there is no activation option anywhere.

Any ideas?

Save yourself the headache and go to a local dealer and have them finish the setup for you. My salesman did everything before I left.

 

[lugbolt]

they said I don't have a modem. Explains why the app isn't functional.

 

[Bikeman315]

they said I don't have a modem. Explains why the app isn't functional.

Duh....if you do not have the 201a package you do not have the modem. I should have realized that.

 

[lugbolt]

I read all the forums I had time to, and almost all said that premiums had FordPass enabled. Forum users, yet again, are not correct.

 

[Bikeman315]

I read all the forums I had time to, and almost all said that premiums had FordPass enabled. Forum users, yet again, are not correct.

Ford didn’t help by having FordPass and then FordPass Connect. It confused a lot of us. Fortunately they took care of it in 2020.

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