Filing with the BBB (2015 GT/PP Prem.)

[justinakajuice]

Now that is has surpassed a month, I am filing with the BBB. I gave every opportunity to Ford to fix it and customer service will not help me get a replacement vehicle. BBB resolution is the only course I have left. I went out of my way to find a replacement vehicle to make things easy. I understand I would be responsible for normal wear and tear costs for the handful of miles I put on the car and was willing to pay that and whatever the difference is to get out of this legally-lemon vehicle and move on with a different GT.

The fact that they are making this difficult on me when it is their faulty product pisses me off. Enough to take the trade off the table and just go with a refund. I spent $42k on a Premium Mustang GT/PP and the shortblock and drivers side head have been replaced to fix a ticking noise. The noise is still there. A passenger side head has been ordered and will make that 3 major engine overhauls over the course of 45 days or so. If the ticking noise is still there and it goes away when the passenger side head is installed, how are my cylinder sleeves going to look? Scarred up? Am I going to be burning oil for the rest of the time I have this non-numbers matching car? Is that what I get for paying this bigass car payment every month?

I bought a Mustang for performance. I want to mod it as much as the next guy, but who would feel comfortable modding this? If I didn't want to mod my car, I would have bought a luxury car for this price.

C'mon Ford. There's still time to make this right.

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[CherubAbaddon]

I feel your pain. I'm going through a similar process with the Ontario Government to file something similar to a lemon law (we dont have that here).

It makes me sick to see the customer service they have, and how we have to go so far to get things done, outside of Ford.

 

[GhostRider8]

Keep us updated, Good luck!

 

[justinakajuice]

Will do. I still can't believe I have to go this route when my car has past a month in the shop and has gone through numerous engine replacements/overhauls. Wouldn't it just be easier to send me some forms, give the replacement vehicle I picked out, and let me pay the difference? All I want is the car I paid for. After having to jump through these hoops and losing a couple grand on the deal, how likely am I going to buy another Mustang?

Save me some time. Retain your $42k sale. Or not. :ford:

Your BBB AUTO LINE case has been submitted.
In the next few days you will be receiving a packet of information (including a Customer Claim Form with the information you provided to us) in the mail. Please gather the following items and return them to us with the signed (by all titled owners) Customer Claim Form:
1. copies of your repair orders;
2. copies of your current vehicle registration;
3. a copy of your sales/lease agreement (not the finance agreement); and
4. any other letters, correspondence, etc. related to your claim.
A dispute resolution specialist from the BBB will contact you upon receipt and review of your Customer Claim Form and support documentation. Our role will be to:
1. determine the eligibility of your claim for the BBB AUTO LINE program;
2. explain the BBB AUTO LINE process;
3. facilitate settlement discussions between you and the company;
4. prepare eligible cases that are not resolved for an arbitration hearing; and
5. process the arbitrator's decision to you and the company at the conclusion of the arbitration hearing.
Our goal is to resolve all disputes within 40 days from the date the case is opened in the BBB AUTO LINE program.
For more information on the process, program eligibility or your state lemon law, please return to (www.bbb.org/us/auto-line-lemon-law) and review the information applicable to you.
Thank you for sharing your complaint with your Better Business Bureau System.

 

[justinakajuice]

Dear Ford,

Keep a happy customer by trading this vehicle with one that is not going to blow up on me or lose this customer for life. I make good money and love my Ford dealer. Don't mess this up. All I want to do is buy another Ford and put this one behind me. Please let me do that.

Regards,

Justin

 

[justinakajuice]

Update: Picked up the car for the first time in 40 days and it ran out of gas within the first eighth mile of the dealership. The police came and parked behind my car to make sure no one hit my car while we waited for a lot porter to go get gas and bring it out to me. That took about a half hour. Pulled into my parking garage at work, 5 miles away, and saw a healthy trail of coolant that went as far as I could see. Generally not a good sign. I am having it towed back to the dealership in about 40 minutes. Curious to see the outcome on this one...

:ford: Any help, Ford?

 

[POOPonYOU]

Just do what I did when I was having issues with my brakes. Keep posting it on their facebook page. Every time they would post something I would comment with a video bashing them for their sub-par product. Good Luck!

 

[justinakajuice]

Coolant leak was a hose. Probably did not have the hose clamp put back on. What else did they forget? This is why I don't want to get stuck with this thing. They still have it so it may be something else.

 

[Iceman2733]

Buddy good luck, i don't think Ford cares about the actual buyer just sale numbers. I have went thru multiple calls with a Ford CSM each call was as pointless as the last and seemingly uncaring and unconnected to the consumer. This will be my last ford ever period. I wish u luck my car ended up falling 4 days short of my states lemon law or it wouldn't be in my hands at all. It such a shame because the mustang is a great vehicle and killer features but supported by a company who doesnt care about them after being sold.

 

[justinakajuice]

Day 43. Coolant leak fixed. It was throwing some DTCs and had to have 3 injectors replaced. Strangest coolant leak EVAR!!!! Picking it up tonight while I wait on Ford to come through on this. Keepin' the dream alive!

 

[Turbo Ghost]

Sounds like your dealer sucks as well.

 

[CherubAbaddon]

I have went thru multiple calls with a Ford CSM each call was as pointless as the last and seemingly uncaring and unconnected to the consumer. This will be my last ford ever period.

:amen:Stand right by your side on this! CSM told me the exact same thing as what my dealer told me, after beginning a "2 day investigation" :headbonk: to look into my problem further. I love my car, its beautiful, but the moment a company can't back themselves up with an appropriate warranty (fix or replace), then I never go back to them. Sorry Ford and Samsung, you've let me down this year, and I'm never going back.

I hope many of you also learn from this, since boycotting a company is the only way to make companies perform well.

 

[justinakajuice]

Called Ford back since they failed to call me back on Friday as promised and they need the records directly from the dealership that performed the work. Once they have the records we can talk, today I hope. I even called the dealership and told them to gather up all records and send it to the customer representative to make it easier for Ford. My paperwork is 100% complete and compiled, just need to fax it.

 

[justinakajuice]

Ford came through. I should have my paperwork to get a replacement vehicle within the next three weeks.

 

[stingerbtry]

Ford came through. I should have my paperwork to get a replacement vehicle within the next three weeks.

Finally!! Nice and congrats!!

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