Field Service Action 19B34

[Questortapes74]

After seeing what they going to do inside and out of my GT350, I'm NOT going to replace shifter at dealership until it's broken. When and if it's broken, I'll replace it with MGW shifter.

Have you considered the Ford Performance short throw shift kit?

https://performanceparts.ford.com/part/M-7210-M8A

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[rrdeloss]

I hear your concerns. I have both 2019 and 2020 MT ‘stangs that shift just fine and are not going into any dealership bay as long as the car gods allow it. I had a 2008 Bullitt that was my garage queen for 12 years and let her go after purchasing my 2020. I never followed through with the airbag recall. I still get notifications in the mail that I am risk of getting my face rearranged in a less than satisfactory manner. LOL

All the best on your dealership experience.

I'm starting to think it's better to wait until I NEED to have it done, which may never happen.

 

[lenFeb]

Have you considered the Ford Performance short throw shift kit?

https://performanceparts.ford.com/part/M-7210-M8A

I'm not seeing FP much of improvement vs. MGW. MGW only $100 more but a whole assambly is way better than FP.

 

[Questortapes74]

I'm not seeing FP much of improvement vs. MGW. MGW only $100 more but a whole assambly is way better than FP.

Yes, the consensus appears to favor the MGW full assembly of which your reasons are on target especially for a $100 more for the entire assembly. I am hoping that the 2020 does not falter.

 

[matthewr87]

I'm starting to think it's better to wait until I NEED to have it done, which may never happen.

That is my philosophy as well. I made the mistake of taking in my previous Mustangs for warranty work and this just led to a cascade of issues that I had to deal with for the entire ownership period of each car.

 

[rrdeloss]

Just like I thought would happen, my dealership experience is trash. I took my car Wednesday May 6th to the dealership. I took it for a flat tire I have that MAY have required a replacement. The recall was just because they would have the car anyway. I get called Friday May 8th that car is ready. I mention to advisor Ford Pass shows my tire still flat. He tells me that from his OFFICE that the tire looks okay but he an a tech will apply air and wait to see if it holds air. I'll call you in an hour he says. After almost three hours I call him back and tell him Ford Pass STILL shows a flat, 5 psi. His response is to tell me Ford Pass is having communication issues, and ask what tire was the one I reported. I suggest if he's putting air and checking it with a gauge and Ford Pass is still showing a flat, maybe it's the TPMS. He shrugs that off and tells me they'll air it up again and call me back. By this time I leave work early, go to the dealership, drop off the rental only to find out my car is NOT ready. The advisor says that the technician "found something" and they need to see why it leaks to 7 psi. I ask, what is it? I'm told, he still needs to find out. I'm also told the technician is out to lunch and will check when he gets back. I catch the shuttle home. I contact my salesman and FINALLY start getting some help. Sometime after talking to my salesman the advisor calls to tell me they found a nail in the inside sidewall. Then he tells me it doesn't look like I have road hazard and he can't get a tire locally. He tells me he needs to make some calls. After I hang up I get on Tire Rack buy the tire and have it shipped to the dealership. After i buy it my salesman tells me he took the advisor to the finance manager and they verified my road hazard warrant. Then the advisor calls me to tell me that I have road hazard to which I say I bought the tire already. I then try to contact the service director, big surprise, he's out of the office. I then try to contact the service manager, big surprise, he's working remotely. I get his voicemail telling me email will get me a faster response. I leave him an email asking him to return my call. A couple of hours later I have a voicemail from the service manager. Then a couple of minutes later I get a call from the advisor giving me a phone number to call for my reimbursement. I then find out I'll still be short $40 for the tire I bought. I call the service manager back to leave a voice mail to ask to have my car stored inside since I'm leaving it until the tire gets installed. He picks up and he and I talk. So now my car is at the dealership until Tuesday, it took a day and a half to finally have someone look at the tire, it was a comedy of errors to even get close to a resolution, I'm out of pocket the cost of a new Sport Cup 2. I also will be meeting with the service manager when I pick up. All this does is reinforce my distrust of dealerships. The only person that came through for me was my salesman. The only bright spot was the fact that my car wasn't road tested. Never again will I put myself or my car through this nonsense and ineptitude.

 

[SL8888]

Just like I thought would happen, my dealership experience is trash. I took my car Wednesday May 6th to the dealership. I took it for a flat tire I have that MAY have required a replacement. The recall was just because they would have the car anyway. I get called Friday May 8th that car is ready. I mention to advisor Ford Pass shows my tire still flat. He tells me that from his OFFICE that the tire looks okay but he an a tech will apply air and wait to see if it holds air. I'll call you in an hour he says. After almost three hours I call him back and tell him Ford Pass STILL shows a flat, 5 psi. His response is to tell me Ford Pass is having communication issues, and ask what tire was the one I reported. I suggest if he's putting air and checking it with a gauge and Ford Pass is still showing a flat, maybe it's the TPMS. He shrugs that off and tells me they'll air it up again and call me back. By this time I leave work early, go to the dealership, drop off the rental only to find out my car is NOT ready. The advisor says that the technician "found something" and they need to see why it leaks to 7 psi. I ask, what is it? I'm told, he still needs to find out. I'm also told the technician is out to lunch and will check when he gets back. I catch the shuttle home. I contact my salesman and FINALLY start getting some help. Sometime after talking to my salesman the advisor calls to tell me they found a nail in the inside sidewall. Then he tells me it doesn't look like I have road hazard and he can't get a tire locally. He tells me he needs to make some calls. After I hang up I get on Tire Rack buy the tire and have it shipped to the dealership. After i buy it my salesman tells me he took the advisor to the finance manager and they verified my road hazard warrant. Then the advisor calls me to tell me that I have road hazard to which I say I bought the tire already. I then try to contact the service director, big surprise, he's out of the office. I then try to contact the service manager, big surprise, he's working remotely. I get his voicemail telling me email will get me a faster response. I leave him an email asking him to return my call. A couple of hours later I have a voicemail from the service manager. Then a couple of minutes later I get a call from the advisor giving me a phone number to call for my reimbursement. I then find out I'll still be short $40 for the tire I bought. I call the service manager back to leave a voice mail to ask to have my car stored inside since I'm leaving it until the tire gets installed. He picks up and he and I talk. So now my car is at the dealership until Tuesday, it took a day and a half to finally have someone look at the tire, it was a comedy of errors to even get close to a resolution, I'm out of pocket the cost of a new Sport Cup 2. I also will be meeting with the service manager when I pick up. All this does is reinforce my distrust of dealerships. The only person that came through for me was my salesman. The only bright spot was the fact that my car wasn't road tested. Never again will I put myself or my car through this nonsense and ineptitude.

Damn shame, sounds like the "runaround" for sure. Did they replace the shifter ?

 

[rrdeloss]

Damn shame, sounds like the "runaround" for sure. Did they replace the shifter ?

They claim they did, honestly, I'd rather they didn't and lied about it.

 

[Questortapes74]

They claim they did, honestly, I'd rather they didn't and lied about it.

Man sorry to hear this. I cringe every time that I have to go to a dealer for warranty items. I have owned the big 3 automakers’ products over the last 39 years and have lived in a total of 8 different cities and I could express a list of problems that didn’t exist before. However, not every warranty claim was negative. To the best of my memory, over 50% of the claims were uneventful.

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