Does Ford have any discounts for TAKING FOREVER?

[Vertex]

When my car was recently in the shop for a month for a weird issue when turning (turned out to be my steering rack), dealership had already asked Ford for me if they would help cover some of the cost and Ford agreed.

They ended up paying for about 70% of the bill.

I believe it helped that I have ordered two brand new Mustangs thru this dealership and continue to go there for service/etc. They have gone in my opinion above and beyond for me.

I was also able to see on my paperwork what I believe says that Ford authorized up to 5k in goodwill $$ towards me personally for issues I guess, which was interesting.

I used to work at a ford/chev/dodge dealer. It wasn't a huge dealer so we didn't see a massive volume of service customers so our monthly goodwill allowance was fairly low. I did for a time submit warranty as well as write service and basically that monthly allowance you can use in whatever way you want and actually want to try and expend all of it every month. This amount can/will increase if you use it all every time funds are available.

Where I was going with this is that I had a few repeat customers that always came in and always got everything fixed/serviced there so I often helped and used those funds for those customers when they were in for a repair that became a bit expensive.

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[geep81]

I think my case was a little more too since the dealership was having trouble identifying the root cause of the problem and got a Ford field service engineer involved. They were talking to Ford for a bit about my problem before it was fixed, so I think Ford was already aware they should help me?

I also have a previous buy back of a GT I ordered, from my experience with that I think Ford has a file on me and gives me a little extra nice treatment sometimes to keep me a happy customer for the future.