black bart
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Ordered RTR upper and lower grilles form Am Muscle. Received the lower grille and a set of 4 one inch lowering coil springs. Called Am Muscle customer service regarding the error. Customer service told me that they would schedule UPS to pick up the springs but could not ship the upper grille until UPS verifies the box undamaged. Here it's Friday and UPS won't pick up the box until Monday, if I'm lucky. I have the facia off with the lower grille installed, but have no desire to install with the OEM upper grille, as American Muscle suggests so that I have access to a vehicle(I have but one vehicle). Installing then removing then re-installing the facia has too many instances for broken/damaged tabs.
American Muscle customer service states that their company policy states that they cannot ship the correct part until the shipper receives the package and verifies not damaged.
Four weeks ago, I ordered and received a front K brace from CJ Pony Parts, only to find that the box was damaged in shipping(either UPS or Yellow Freight) and all the mounting hardware was missing. Called CJ, spoke with their customer service and was told that not only would they schedule a UPS pickup the next day but will express ship(3 day) a new K brace with the proper hardware. This was not CJ's shipping error, it was the shipper's error who damaged the package, but yet CJ did the right thing for me, the customer. Three days later the K brace was installed and I was a happy customer.
Form your own conclusions as to which company has customer service and which company gives a damn about you.
Since I have a 2017 Mustang and have plans to upgrade drivetrain and suspension, I will never purchase anything from American Muscle again. CJ Pony Parts will get get my business from this day forward.
American Muscle customer service states that their company policy states that they cannot ship the correct part until the shipper receives the package and verifies not damaged.
Four weeks ago, I ordered and received a front K brace from CJ Pony Parts, only to find that the box was damaged in shipping(either UPS or Yellow Freight) and all the mounting hardware was missing. Called CJ, spoke with their customer service and was told that not only would they schedule a UPS pickup the next day but will express ship(3 day) a new K brace with the proper hardware. This was not CJ's shipping error, it was the shipper's error who damaged the package, but yet CJ did the right thing for me, the customer. Three days later the K brace was installed and I was a happy customer.
Form your own conclusions as to which company has customer service and which company gives a damn about you.
Since I have a 2017 Mustang and have plans to upgrade drivetrain and suspension, I will never purchase anything from American Muscle again. CJ Pony Parts will get get my business from this day forward.
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