CJPonyParts Vs American Muscle

Discussion in 'Seller / Vendor Reviews and Feedback' started by black bart, Nov 3, 2017.

  1. OP
    OP
    black bart

    black bart Active Member

    Vehicle(s):
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    CJ Mustang Parts will not disappoint. On the other hand, be prepared for inadequate customer service from American Muscle if you run into problems, either theirs or yours.

    I received emails from AM two and three days after the coil springs were picked up indicating that UPS is scheduled to pick up the springs. As a matter of fact, the very next day after the springs were picked up, UPS showed up to pick up the lower RTR grille. Talk about F'ed up.
     
  2. CJ Pony Parts

    CJ Pony Parts Well-Known Member
    Diamond Sponsor


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    Black Bart,

    We truly do appreciate the kind words and the support. I'll make sure to pass this along to our CS and Sales department.

    CJ's only exists because there are customers, we need to continue to do whatever we can in our power to make sure they always have a pleasant experience while shopping with us.

    Thank you!
    :cheers:
     
  3. Anthony 05 GT

    Anthony 05 GT Well-Known Member

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    I used to buy from AM all the time, but CJ has proven to be the new choice for me. Last 3 buys were great prices with discount code.
     
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  4. LeagueRacing

    LeagueRacing Well-Known Member

    First Name:
    Chris
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    I have not had issue with AM however after reading and hearing about their customer service I would much rather support a business that has the communities consensus of being an outstanding place to spend my hard earned money.

    I cancelled all pending orders I had with AM and will be shopping at CJ going forward.
     
  5. JohnBoyNC

    JohnBoyNC Well-Known Member

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    I do wish CJPP would redesign their webpage. Browsing for items is a PITA.

    But I do agree that CJPP returns and CS are always flawless.
     
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