Broken Valve/ Motor Blown

[tranceporter]

Well, it only took three calls to get a hold of my caseworkers supervisor today.

I explained to her what was going on, how frustrated I am, how many ford vehicles that I've owned, how unhappy I am about the fact that its taking so long, etc etc.


She told me that currently, they are waiting for the financial department to get the worksheet done. Same song and dance that I have been told for the past week or so.

She goes on to tell me that the financial department JUST started working on cases that were submitted on April 1st(which I find odd because april 1st was a sunday) and that she isnt sure how quickly they get through a days worth of submitted cases.


Basically, If it takes them a day to get through a days worth of cases, I could still be waiting for weeks.


She told me to check back in with my caseworker on friday and see if she has gotten a worksheet yet. I kind of laughed, and explained to the supervisor that I have never received a call or email from my caseworker, that I never had an initial phone call from her, and that her communication with me has been horrendous, and that I am tired of being the one who has to keep calling them to get answers.



At any rate, this may take some time still. Im thoroughly pissed off.

Yeah, I'd be pissed too. They make these processes unnecessarily long with an unnecessary amount of steps and paperwork on purpose. Nobody should have to wait months for a replacement product from a company that made 7 billion in profit last year.

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[17LightningGT]

Sucks to hear you're having to go through all this, but on the plus side, they are making it right at the end of the day. You get a new ride and never have to worry about whether repairs would hold up. I would suspect the administrative BS you're having to go through now would be the same at any brand. It will be worth it in the end when you get that new car. Hang in there.

Yes, but, there is a fine line. By law, they have to replace or refund the vehicle within 30 days.

They still have SOME time, but the request I put in was done 15 business days to this date today. They have another 15 business days technically, before I should be driving away in the new car.

They told me on monday it could take up to another month. If thats the case, then it would go over what the law states, and that isnt right.

 

[17LightningGT]

Yeah, I'd be pissed too. They make these processes unnecessarily long with an unnecessary amount of steps and paperwork on purpose. Nobody should have to wait months for a replacement product from a company that made 7 billion in profit last year.

Honestly, my case is pretty cut and dry. I dont see why its taking them so long to get a worksheet done.

Take the old vehicle MSRP, $34,250, and figure the difference between that and the new vehicle msrp, $40,450 ($6200 difference)

Then take the amount owed, $36,000 and subtract the old cars msrp, which comes out to $1750.

So you take the new msrp, $40,450, add in the $1750(difference between the current loan and msrp of the old car) and come out to $42,200.


So at that point, they roll $1750(plus any fees, which I wont know if there are fees or not until I get my worsheet) into the new loan, and were square.


Takes 10 minutes at best to figure that all out. I understand that they have to call the lender(which is ford credit) to get the payoff, etc etc, but at best that takes an hour to make all the calls and do the worksheet.


I also plan to put a couple thousand down when I take out the new loan as well.


In the end, I am paying ford to upgrade. I told the supervisor I spoke to that I am willingly paying them about $6000 more this time around, and to me, its just sad that they cant expedite it. Ive bought countless ford vehicles, and I feel as though Im a pretty good customer of theirs. Just wish they would treat a repeat buyer a little better.

But, once i get the new car i am sure I will be happy again. for the time being, im pretty displeased.

 

[17LightningGT]

Well... Good and bad news.

The bad news is that I still do not have a worksheet from Ford to approve and get this done and over with.

I called the caseworker today, and she said that she is "Very, very very hopeful that the worksheet will be done and ready to be approved this coming week."


I certainly hope so, because the GOOD news is that the car was shipped from Ohio to my dealer in Indiana and arrived late last night. My anxiety is officially through the damn roof.

Im ready for the car.

The dealer is ready for me to have the car.


Ford needs to hurry their butts up and get the paperwork done so I can get my car.


Heres the pic my sales person sent me today.. DAMN what a fine looking car.

[/url]2018 by 08Sunburst, on Flickr[/IMG]

 

[FISHTAIL]

Well... Good and bad news.

The bad news is that I still do not have a worksheet from Ford to approve and get this done and over with.

I called the caseworker today, and she said that she is "Very, very very hopeful that the worksheet will be done and ready to be approved this coming week."


I certainly hope so, because the GOOD news is that the car was shipped from Ohio to my dealer in Indiana and arrived late last night. My anxiety is officially through the damn roof.

Im ready for the car.

The dealer is ready for me to have the car.


Ford needs to hurry their butts up and get the paperwork done so I can get my car.


Heres the pic my sales person sent me today.. DAMN what a fine looking car.

[/url]2018 by 08Sunburst, on Flickr[/IMG]

Nice! I just got mine back today, and I am VERY happy to have it back. Your going to love that thing.

 

[growler]

I just went through the same exact process.....except my broken truck was drivable...the "worksheet" from hell....I had picked out three cars and all sold before they could do a 5 minute blind monkey worksheet..all good now,but holy shit ford cost themselves a shit ton of money..

 

[17LightningGT]

I just went through the same exact process.....except my broken truck was drivable...the "worksheet" from hell....I had picked out three cars and all sold before they could do a 5 minute blind monkey worksheet..all good now,but holy shit ford cost themselves a shit ton of money..

Well, I think when I picked out my replacement, my sales guy got the car out on hold for me. There aren’t too many 6 speed orange fury performance packs out there. I do have a good sales guy at the dealer.. this will be car number three from him.

How long did it take to get your worksheet?

 

[growler]

Well, I think when I picked out my replacement, my sales guy got the car out on hold for me. There aren’t too many 6 speed orange fury performance packs out there. I do have a good sales guy at the dealer.. this will be car number three from him.

How long did it take to get your worksheet?

count on 10 days and be happy if its quicker...then after you accept it and upload it they will over night the dealer some paperwork..there's another day...or was for me

 

[17LightningGT]

count on 10 days and be happy if its quicker...then after you accept it and upload it they will over night the dealer some paperwork..there's another day...or was for me

Lol, its been longer than 10 days for me already haha

 

[17LightningGT]

Really hope that they get their act together this week and Im in my car soon. The weather here is supposed to be 75-80 the whole week, and it sure would be nice to have a car to cruise around in.


There is a track day I will be missing this coming saturday. Even if I had the car, I wouldn't be able to get the break in miles on it beforehand. Sucks.

 

[FISHTAIL]

Plus they have your new car waiting for you. What a tease.

 

[17LightningGT]

Plus they have your new car waiting for you. What a tease.

Yea its pretty terrible honestly. Its bad knowing the car is 20 miles away, Ive done everything I need to do, the dealer has done everything they need to do, and now its just a waiting game on ford.

Ill probably call the supervisor in a little bit and throw a fit.

 

[17LightningGT]

14 phone calls placed to the supervisor. No answer yet.

Ford needs to get their act together, and I best have a car this week.

 

[17LightningGT]

Nearly two hours and 19 phone calls, still nothing.

Sigh..

 

[17LightningGT]

Well, after 30 phone calls to my caseworkers supervisor and no answer, I called the main number, and was able to speak to the manager of the RAV department.

He physically went to the financial department, pulled my file, and it is at the top of their list. He told me that I WILL have a worksheet within 48 hours.

So, there is some hope that I may have the new car this week. We shall see.

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