5-year mainteance

[Torched10]

I have a 2019 gt pp1 mustang gt
Have a 10 year warranty
It's only got 7000 miles on it
Do you guys know if I need to have 5 year check up to keep my 10 year warranty valid.The dealer says no
Which is unusual for them to turn down a visit.would you folks have a 5 year check tp and change all the fluid anyway. Thanks for help

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[Skye]

If you read Ford's warranty, you need to generally do two things to keep that warranty: 1) follow the prescribed maintenance schedule (see Owner's Manual), 2) document that maintenance. This is the minimum standard to keep a warranty.

What you do over and above the scheduled maintenance it up to the Owner, how they drive, their preferences.

If the Owner takes their car to places other than a dealer, they can document their maintenance via the Ford Pass App, which allows for photos, receipts and notes to be uploaded. And you can also keep a physical log book and all the receipts.

 

[MAGS1]

Agree with Skye, double check the language in your extended warranty (or Ford ESP if that’s what you have) but generally if you follow the maintenance schedule in the manual you should be good. Some maintenance items are date based and some are mileage based and some are the earlier of the two. Dealers generally put these bigger packages together as a way to make more money on service but a lot of it is not necessarily needed.

Ford dealers automatically document all your maintenance items so it’s there if needed for proof.

 

[EFI]

document that maintenance. This is the minimum standard to keep a warranty.

Is it specifically stated anywhere what type of "documentation" is required in order to maintain the warranty? Do you need receipts from a shop and/or parts store or would a simple owner generated list be enough?

For one they have to have that in writing somewhere for the requirement to be valid/enforceable and also I'd like to know so that I can follow it as necessary.

 

[MAGS1]

Is it specifically stated anywhere what type of "documentation" is required in order to maintain the warranty? Do you need receipts from a shop and/or parts store or would a simple owner generated list be enough?

For one they have to have that in writing somewhere for the requirement to be valid/enforceable and also I'd like to know so that I can follow it as necessary.

I’ve been told by my dealer that receipts either for the parts if you DIY or receipts from other shops is sufficient. And I’ve also been told it really only comes into play if there’s a question as to whether improper maintenance was the cause of a failure.

 

[Torched10]

Checked manual longer term care like brakes transmission fliuidd etc are only expressed in mileage not years.ill check my warranty wording as well thanks

 

[Rapid Red]

Correct

 

[EFI]

I’ve been told by my dealer that receipts either for the parts if you DIY or receipts from other shops is sufficient.

Not trying to harp on you, but that means little to nothing. Dealers aren't the ones that enlist warranties...Ford does that.

Unless it's clearly stated in the manual saying x is required to maintain warranty, they can't just one day come up and say oh well you didn't keep maintenance records like we said so now we're denying coverage.

I'm just trying to get an idea of where this is specifically stated by Ford (if it even is). I looked in the manual and could not find anything. It just has suggested intervals and what type of fluids etc. to use.

 

[Jstang23]

Not trying to harp on you, but that means little to nothing. Dealers aren't the ones that enlist warranties...Ford does that.

Unless it's clearly stated in the manual saying x is required to maintain warranty, they can't just one day come up and say oh well you didn't keep maintenance records like we said so now we're denying coverage.

I'm just trying to get an idea of where this is specifically stated by Ford (if it even is). I looked in the manual and could not find anything.

I agree, I have done my own oil changes and basic maintenance and never had a dealer deny warranty work or ask for receipts. If it gets into the nitty gritty with a dealership, you car records every time you reset your oil viscosity/life sensor so they can just go back and look at when those were reset

 

[MAGS1]

Not trying to harp on you, but that means little to nothing. Dealers aren't the ones that enlist warranties...Ford does that.

Unless it's clearly stated in the manual saying x is required to maintain warranty, they can't just one day come up and say oh well you didn't keep maintenance records like we said so now we're denying coverage.

I'm just trying to get an idea of where this is specifically stated by Ford (if it even is). I looked in the manual and could not find anything.

I’ll have to look at the specific language in the warranty and ESP but proper maintenance is outlined there. Receipts would be evidence of proper maintenance. That’s what every service manager has told me and they’re the ones that submit warranty claims

 

[Mike Pfeifer]

As stated above, this typically only comes into play when there is a claim and the warranty company is asking for it at that time. This is their way out of paying for a claim. Most people do not properly maintain their vehicles, and they know this, so they look for it if they can relate it. Engine blows up? Better have something that holds water showing you changed the oil like you are supposed to. It can’t be just your statement, should be receipts of some sort. They will look for every possible angle to deny coverage, don’t let them by being lax on the maintenance records.

Edit: Just wanted to add that this is based on my 24 years as a master tech and dealing with these companies daily.

 

[Skye]

Is it specifically stated anywhere what type of "documentation" is required in order to maintain the warranty? Do you need receipts from a shop and/or parts store or would a simple owner generated list be enough?

For one they have to have that in writing somewhere for the requirement to be valid/enforceable and also I'd like to know so that I can follow it as necessary.

My excerpts are from the 2022 Ford Warranty Guide.

If Ford offers me a warranty for premature failure, I'd always felt I had to at least show I was keeping the vehicle up and that'd I'd have to provide reasonable proof of maintenance, if the question arose.

"It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Owner’s Manual will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle."

"As a condition of these warranties, you are responsible for properly using, maintaining, and caring for your vehicle as outlined in your Owner’s Manual. Ford recommends that you maintain copies of all maintenance records and receipts for review by Ford."

 

[Crew4991]

I’ve been told by my dealer that receipts either for the parts if you DIY or receipts from other shops is sufficient. And I’ve also been told it really only comes into play if there’s a question as to whether improper maintenance was the cause of a failure.

I agree! Unless there is reason to believe someone obviously failed to maintain the car I don't think dealers would even bother to fight over it.

But what do I know? Most of us here in the forum can probably look under the engine and know what things are... do our own maintenance... diagnose problems...

Meanwhile the rest of 'Merica...

 

[Torched10]

Not trying to harp on you, but that means little to nothing. Dealers aren't the ones that enlist warranties...Ford does that.

Unless it's clearly stated in the manual saying x is required to maintain warranty, they can't just one day come up and say oh well you didn't keep maintenance records like we said so now we're denying coverage.

I'm just trying to get an idea of where this is specifically stated by Ford (if it even is). I looked in the manual and could not find anything. It just has suggested intervals and what type of fluids etc. to use.

Pg 426 shows milage when service is required

 

[MAGS1]

I agree! Unless there is reason to believe someone obviously failed to maintain the car I don't think dealers would even bother to fight over it.

But what do I know? Most of us here in the forum can probably look under the engine and know what things are... do our own maintenance... diagnose problems...

Meanwhile the rest of 'Merica...

So true. I’ve seen more than a few people think an alternator is a turbo or a centri. And these are at car shows so you’d think more of an enthusiast/gear head type of crowd. I know not everyone at such events are (my wife included on the rare occasion she goes with me) but it’s still like, wow. So your image is spot on there!

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