Red Stang 302
Well-Known Member
- Joined
- May 9, 2015
- Threads
- 32
- Messages
- 296
- Reaction score
- 245
- Location
- Sydney - Australia
- First Name
- Graeme
- Vehicle(s)
- 2016 Mustang Fastback GT 5.0 - Manual - Race Red
My Mats are on the way from CJPP.We ordered 3 sets of these Lloyds RHD mats from CJPP. It was mid June Preorder, which was the moved to Early July and last time I spoke to them, they said mid July or sometime late this month.
Same story with Paddle shifters, its close to 3 months now, they keep pushing it.
Cancelled the order for mats, because they were holding my other parts for over 2 months roughly, because their so called POLICY for international orders (which does not let them offer customer service based on simple logics) does not allow them to split the order and everything has to be shipped together.
The guy on the Live Support Chat was pretty rude and blamed the Supplier instead (which I understand) but we did not pay directly to supplier, we paid them, at least an apology would have been nice to cool us down and moreover, they should have offered to ship the other items in stock, which would have arrived a month ago, even with a cheapest and slowest shipping option.
And guess what, even after cancelling the Floor mat orders, they have now split the order for the rest of the parts and are now sending 2 different shipments, so the whole thing about the so called POLICY for international orders to be shipped together, was bullS*** and turned out to be an excuse to delay everything for the sake of 1 part, which was not being shipped together anyway.
I can see, only part of my rest of the order under my login, and not the whole order shipped, even when have it in stock. The live Support guy told me they will be shipping it from different warehouse. I don't understand how many stories I have to hear before my order is fulfilled and refund is processed. It has been almost a quarter of a year, waiting for these parts.
Sometimes I wonder if the tiny discounts offered by them are worth ordering from them or just waste of time and money. Moreover, customer support is extremely poor and rude.
Unless you are ordering something, they don't want to talk to you. No order update or details, no details or assurance for refunds.
Lesson learnt the hard way. Won't buy anything from them.
I am looking forward to Weathertech now, for the floor mats. CMA said they are finalizing some prices with Weathertech for RHD Mustangs, I will wait.
Till then whole of the front foot well has been covered by Marine Grade Rexine and I will use 4 x 4 rubber mats for front and back from Clark rubber.
These can then be replaced by Weathertech when they are available.
I have the tracking number.
Over the last 12 months I have placed 5 orders with CJPP and have been happy with the Customer Service and goods received.
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