15mustang
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Full Details: Bad Transmission and Paint at 244 miles! Please help!
I recently purchased a brand new 2015 Mustang GT 5.0 (with 32 miles on it) and when I brought it home I noticed the door brushed against the front fender when I opened it which caused paint damage. It seems the front fender had been misaligned from the factory (Youtube video below).
So I took it to a local Ford dealership, Bozard Ford, they confirmed the door hits the fender, they took pictures of the paint damage, and got authorization for warranty repair. They then took it to Greg's Auto Collision in St Augustine (~7 miles away) according to both the Ford service manager and assistant service manager and Greg’s apparently did a very poor paint repair on my new car (less than a week old). Pictures in Youtube video below. The paint and clear coat were further damaged on the car somehow in the whole process. The dealership then acknowledged the paint repair wasn’t right and could be sent back for proper paint repair.
So, I chose to bring my car home from the dealership, and when I drove away in my Mustang (after the dealership had it for ~16 miles), I immediately noticed the manual transmission didn’t shift right at all (it always shifted perfectly when I dropped it off). The transmission would basically now bind, catch, grind and then pop into 4th gear at low RPMs in a very odd two stage process. It absolutely NEVER did this before I dropped it at the dealership. In addition, third and fourth now made a louder thud going into gear. The transmission shift quality was significantly, noticeably degraded somehow when I left it in the dealership’s care (also worth noting, the dealership managed 12.6 MPG while in their care. I’ve been averaging 16MPG+ in normal driving around town).
Two other people have driven it and confirmed my concern so far.
Does anyone know what would cause this really poor shift quality? What should I do?
Poor Paint Repair:
[ame]
Update 3/9: Test drove a brand new 2015 Mustang GT Manual at Autonation Ford Jacksonville where I video-recorded and confirmed that a new Mustang GT manual does NOT exhibit the same shift problem.
Update 3/12: Ford still has not offered a brand new transmission, despite my circumstances. No resolution reached despite dozens of phone calls to Ford and dealerships. Still have transmission problems with 4th gear! Ford dealerships appear to be ignoring and putting-off the issue. This might be my very last Ford.
Update 3/14: Took it to an independent transmission repair shop where the mechanic confirmed a transmission problem exists and the mechanic noted the rattle/vibration in the shifter.
I recently purchased a brand new 2015 Mustang GT 5.0 (with 32 miles on it) and when I brought it home I noticed the door brushed against the front fender when I opened it which caused paint damage. It seems the front fender had been misaligned from the factory (Youtube video below).
So I took it to a local Ford dealership, Bozard Ford, they confirmed the door hits the fender, they took pictures of the paint damage, and got authorization for warranty repair. They then took it to Greg's Auto Collision in St Augustine (~7 miles away) according to both the Ford service manager and assistant service manager and Greg’s apparently did a very poor paint repair on my new car (less than a week old). Pictures in Youtube video below. The paint and clear coat were further damaged on the car somehow in the whole process. The dealership then acknowledged the paint repair wasn’t right and could be sent back for proper paint repair.
So, I chose to bring my car home from the dealership, and when I drove away in my Mustang (after the dealership had it for ~16 miles), I immediately noticed the manual transmission didn’t shift right at all (it always shifted perfectly when I dropped it off). The transmission would basically now bind, catch, grind and then pop into 4th gear at low RPMs in a very odd two stage process. It absolutely NEVER did this before I dropped it at the dealership. In addition, third and fourth now made a louder thud going into gear. The transmission shift quality was significantly, noticeably degraded somehow when I left it in the dealership’s care (also worth noting, the dealership managed 12.6 MPG while in their care. I’ve been averaging 16MPG+ in normal driving around town).
Two other people have driven it and confirmed my concern so far.
Does anyone know what would cause this really poor shift quality? What should I do?
Poor Paint Repair:
[ame]
Update 3/9: Test drove a brand new 2015 Mustang GT Manual at Autonation Ford Jacksonville where I video-recorded and confirmed that a new Mustang GT manual does NOT exhibit the same shift problem.
Update 3/12: Ford still has not offered a brand new transmission, despite my circumstances. No resolution reached despite dozens of phone calls to Ford and dealerships. Still have transmission problems with 4th gear! Ford dealerships appear to be ignoring and putting-off the issue. This might be my very last Ford.
Update 3/14: Took it to an independent transmission repair shop where the mechanic confirmed a transmission problem exists and the mechanic noted the rattle/vibration in the shifter.
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