Stock Coyote Cracked Crank Snout

[Saabeh]

Isn't the powertrain warranty 6 years 60k?

I Effin hate the "stealerships". Haven't had a single positive experience at any Ford service dept.

Not many dealers rebuild any major component anymore. They're all parts replacers now.

5 years 60k. The in service date for this car was like May 2018 IIRC so I am a few months out of warranty.

I have always feared something like this because buying a "special" car from a normal brand will always have a mediocre dealership experience. I can't imagine buying a Ford GT or GT500 new and having to bring it to be repaired/serviced by the same people who work on base model Tauruses.

Sponsored

 

[Cashley]

I highly doubt the crank is cracked.

 

[WildHorse]

Dealer just wants to make 13k off of you. Replaced the sprocket. Done and done . zero chance the crank is cracked.

 

[Optimum Performance]

5 years 60k. The in service date for this car was like May 2018 IIRC so I am a few months out of warranty.

I have always feared something like this because buying a "special" car from a normal brand will always have a mediocre dealership experience. I can't imagine buying a Ford GT or GT500 new and having to bring it to be repaired/serviced by the same people who work on base model Tauruses.

Call Ford and make them cover the repair. Don't base the answers on a single dealer.

 

[Saabeh]

Call Ford and make them cover the repair. Don't base the answers on a single dealer.

This was the first thing I did, spent a few hours talking to different customer service and financial assistance people at Ford. They all told me "there is nothing they can do" when they found out the in-service date of the car was over 5 years.

 

[Johnny Rockit]

Local dealer has techs working specifically on different models.

5 years 60k. The in service date for this car was like May 2018 IIRC so I am a few months out of warranty.

I have always feared something like this because buying a "special" car from a normal brand will always have a mediocre dealership experience. I can't imagine buying a Ford GT or GT500 new and having to bring it to be repaired/serviced by the same people who work on base model Tauruses.

 

[Johnny Rockit]

If the Service mgr gave the "tear down" go ahead -- without your consent -- he can eat the labor charges for that crap.

What a bunch of idiots.

I would lawyer up on that situation. All calls are recorded for "training" purposes and unless you agreed to the teardown via verbal or written permission then they will be eating the labor on that. IINAL but stayed at a Holiday Inn Express once.

 

[Optimum Performance]

This was the first thing I did, spent a few hours talking to different customer service and financial assistance people at Ford. They all told me "there is nothing they can do" when they found out the in-service date of the car was over 5 years.

They tend to be more responsive when you take to their social media pages. Maybe because it's a used car they won't do anything.

 

[SMOKE46]

Hey all, I have a 2018 GT with 39k miles of which I have put on only 9k. Bought the car in January of 2022 and it's a summer only/road trip fun car for me, and also my first mustang.

I installed a magnetic drain plug 5k miles ago. When I was performing the second oil change under my ownership when I discovered a tooth from the crank sprocket on the drain plug. I had no idea anything was wrong. The car ran flawlessly and had no extra noises. I took a chance and brought it to the Ford dealer that I bought it from with hopes that they would help me out in some way.

I figured the crank sprocket fatigued and lost a tooth but the crank is cracked and the dealership wants to install a new engine for $13k+. I am heart broken because I have barely owned the car, Ford corporate wont help me out in any way because it's 3 months out of the powertrain warranty and it's unlikely the dealership with help cover any of it as well. Feels like I was sold a ticking time bomb.

I guess I am looking for any information as to why a stock engine would crack the crank snout, or if I have any recourse at all for the huge expense. All I read about are supercharged or heavily modified cars that experience this. Am I unlucky or do we think the car has some stories... No real evidence of it being super modified or anything.

Thanks!

That stinks it looks like it maybe was turbo or super charged and dealer or person removed them to sell

 

[Saabeh]

I feel like everyone that replied to this is owed an update considering SMOKE46 bumped the thread.

Basically everyone was right.

The long and short of it was that the service manager lied to me over the phone saying the crank was cracked as well as the sprocket. During this time I was quite busy at work and the dealership is an hour away from my house. I should have gone there multiple times when the things this guy was telling me didn't pass the sniff test.

When I picked up my car the service department was closed but I found my old engine in the shop. Guess what? The timing cover was never removed. I returned the next day incredibly angry and ready to litigate. I showed him the highlighted text on the service write up that said "crank sprocket cracked, missing at least one tooth and damage to crankshaft." He brought the tech out to try to throw him under the bus.

They removed the timing cover in front of me. Of course the sprocket was cracked, but this suspected crank crack/damage was not obvious right away. Once the timing chains came off, it was clear that the sprocket had been cracked for some time. It had started to friction weld itself to the crank and had oval'd out the keyway to the point that the sprocket required a puller to come off. In essence, they basically got away with lying to me but the crank had SOME damage, enough that most dealerships would replace the engine anyways.

Maybe a performance shop could have worked with it, at this point I have to just mentally move on. I still have the car and enjoy it quite a bit, however I don't know how long I will keep it after the engine warranty expires.

Another odd thing is that the part number on the sprocket (I don't have it in front of me anymore) was the "high strength forged" one from Ford Performance. I remember searching the part number a couple years ago and some folks said 2018+ got this one from the factory but some people disagreed. IIRC it was the same part number for the predator 5.2 crank sprocket at the time too.

TLDR: Sprocket cracked, dealership lied to me the entire time, got away with it because the crank snout was damaged just enough to warrant what they said.

 

[EFI]

feel like everyone that replied to this is owed an update considering SMOKE46 bumped the thread.

Can you share what Mass dealer that was? You can PM me if you don't want to out them publicly but I'd love to know.

 

[Saabeh]

Salem Ford, NH.

 

[EFI]

Did it really end up costing $13k for a replacement longblock?

 

[Saabeh]

Did it really end up costing $13k for a replacement longblock?

Yes.

$6,000 in labor, $5537.33 for the long block and another $1,500 in other parts. They replaced the intake manifold and oil cooler because "metal throughout the motor" policy. The intake manifold alone was $604.80 and I know that some tech put it on his F-150 or gen2 5.0 because there was nothing wrong with it.

Also here is the carfax entry for the engine swap. No, they did not rotate the tires its a perf pack car that they tried to sell me tires for...

I don't feel too bad about the $13k for an entire engine. Been seeing plenty of people on reddit paying ~$10k for basic transmission replacements and over $20k for engines these days.

Sponsored