Ask a Ford Dealer

[Zach@Granger]

Just like the title says, I'm an open book. Any questions Ford dealership related ask away and I'll do my best to answer or find out an answer for you.

Sponsored

 

[Shifting_Gears]

Can a dealer CPO a car during the selling/closing process if it’s not previously advertised as one? Are they required to do an inspection to make it CPO or is it just a marketing gimmick if the dealer feels the vehicle meets the criteria?

Appreciate this type of thread!

 

[Zach@Granger]

Can a dealer CPO a car during the selling/closing process if it’s not previously advertised as one? Are they required to do an inspection to make it CPO or is it just a marketing gimmick if the dealer feels the vehicle meets the criteria?

Appreciate this type of thread!

So by the letter of the law you are not supposed to CPO a car before being sold if it isn't already. That being said, it happens.

Most dealerships perform the same inspection process regardless of CPO or not, generally speaking it will be a good inspection. But there is an added cost to add the CPO coverage to the car that the Ford charges to add the CPO coverage. The CPO program does have an inspection process that must be met.

 

[Cobra Jet]

How far back can you get a window sticker (and would you be able to get me a copy if it’s possible based on your answer)?

 

[Zach@Granger]

How far back can you get a window sticker (and would you be able to get me a copy if it’s possible based on your answer)?

I think its about 10 years. PM me a Vin and I'll give it a shot.

 

[sk47]

Hello; There are some questions and concerns being discussed on this site and other internet sites. Among the concerns discussed are those about the Coyote GEN III engines and the ten speed automatic transmission. Concerns which are causing potential buyers, myself for example, to hold off on the purchase of a new Ford Mustang or F-150. I have, in fact, walked away from the purchase of a new F-150 because of information discovered about potential excessive oil consumption.
Let me be more clear. I did not take the sorts of internet stories which are common and not backed up well too seriously until I found a TSB from Ford itself about oil consumption in V8 F-150's. I then tried to get more information on that particular issue by asking some local Ford dealerships in person and also contacting Ford. My main question was about how common the problem was among the engines. None of the dealerships nor Ford itself could give me any sort of answers. I walked away from that particular F-150 deal. Let me add that my plan has been to also buy a Mustang GT.

During my searches for good information this site was found. It is the better of the sites I looked at so I joined. Since joining I have been following some threads about potentially serious issues with the Coyote III generation of engines and the ten speed transmission. A problem being none of us can know how common the more worry some issues may be. This will be the nature of my questions to you. Can you provide such information yourself or provide good places to get more accurate information?

While the potential for excessive oil consumption was the initial issue I was trying to find information about, that issue is much overshadowed by the reports of engine failures and ten speed transmission problems. While I get that in any mass produced product there will be some number of problems, it is that no solid information is to be found about the percentages of these problems among all the engines and transmissions.

I have no idea if you have or can give out such information. Such may be information Ford wants to hold close. All I can do is ask. Knowing the percentages could ease my mind in particular and perhaps the minds of others.

I have not gone into much detail about specific issues so far and will wait to see how you response goes. The main question will be about engine failures and longevity. The other issues are not as important.

 

[Zach@Granger]

Hello; There are some questions and concerns being discussed on this site and other internet sites. Among the concerns discussed are those about the Coyote GEN III engines and the ten speed automatic transmission. Concerns which are causing potential buyers, myself for example, to hold off on the purchase of a new Ford Mustang or F-150. I have, in fact, walked away from the purchase of a new F-150 because of information discovered about potential excessive oil consumption.
Let me be more clear. I did not take the sorts of internet stories which are common and not backed up well too seriously until I found a TSB from Ford itself about oil consumption in V8 F-150's. I then tried to get more information on that particular issue by asking some local Ford dealerships in person and also contacting Ford. My main question was about how common the problem was among the engines. None of the dealerships nor Ford itself could give me any sort of answers. I walked away from that particular F-150 deal. Let me add that my plan has been to also buy a Mustang GT.

During my searches for good information this site was found. It is the better of the sites I looked at so I joined. Since joining I have been following some threads about potentially serious issues with the Coyote III generation of engines and the ten speed transmission. A problem being none of us can know how common the more worry some issues may be. This will be the nature of my questions to you. Can you provide such information yourself or provide good places to get more accurate information?

While the potential for excessive oil consumption was the initial issue I was trying to find information about, that issue is much overshadowed by the reports of engine failures and ten speed transmission problems. While I get that in any mass produced product there will be some number of problems, it is that no solid information is to be found about the percentages of these problems among all the engines and transmissions.

I have no idea if you have or can give out such information. Such may be information Ford wants to hold close. All I can do is ask. Knowing the percentages could ease my mind in particular and perhaps the minds of others.

I have not gone into much detail about specific issues so far and will wait to see how you response goes. The main question will be about engine failures and longevity. The other issues are not as important.

Thank you for the note. I'd like to be of more help, but I'm not sure how much help I can be. Here's what I do know. I think if you asked our technicians as a whole the general consensus would be they would rather own a 5.0. One of them being the simplicity to work on them, but I also think they believe them to be more reliable. The idea that there are just more things to go wrong on a twin turbo engine is probably true to an extent.

I also ran a quick TSB check on a 2019 F-150 and it looks like the 5.0 has the least amount of TSBs on it. Now, that doesn't take into consideration the frequency of those problems or the severity of the repair in question. But I think its worth noting.

From our personal experience we haven't seen a lot of 5.0 engine issues. It has been out since 2011 and I can't recall a specific instance of replacing an engine for oil consumption issues or really for any reason. I can think of specific instances on the other two engines. Now, we're one dealership out of 3000+ in the country, so our sample size is small.

We haven't seen any 10-speed transmission issues to speak of either.

I'm not sure how much help this is, but I hope that it gives you some insight. I'm sure someone at Ford has the numbers and managing warranty expenses is a big part of what they do, but passing on that information to us does not happen.

Zach

 

[sk47]

Thank you for the note. I'd like to be of more help, but I'm not sure how much help I can be. Here's what I do know. I think if you asked our technicians as a whole the general consensus would be they would rather own a 5.0. One of them being the simplicity to work on them, but I also think they believe them to be more reliable. The idea that there are just more things to go wrong on a twin turbo engine is probably true to an extent.

I also ran a quick TSB check on a 2019 F-150 and it looks like the 5.0 has the least amount of TSBs on it. Now, that doesn't take into consideration the frequency of those problems or the severity of the repair in question. But I think its worth noting.

From our personal experience we haven't seen a lot of 5.0 engine issues. It has been out since 2011 and I can't recall a specific instance of replacing an engine for oil consumption issues or really for any reason. I can think of specific instances on the other two engines. Now, we're one dealership out of 3000+ in the country, so our sample size is small.

We haven't seen any 10-speed transmission issues to speak of either.

I'm not sure how much help this is, but I hope that it gives you some insight. I'm sure someone at Ford has the numbers and managing warranty expenses is a big part of what they do, but passing on that information to us does not happen.

Zach

Hello; Thanks for the quick reply. I did not figure you had the information but had to ask.
For what it is worth here is a link to a TSB about oil consumption
http://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/ (nhtsa.gov)

Near as I can find a theory is the plasma arc method of applying the liner to the cylinder walls results in a very thin and light weight sleeve, but one which is very hard. It may not say in the TSB but the theories I have found amount to the hardness not allowing the rings to seat as soon as has been normal with the older style of sleeves.

I will keep searching and asking around.

 

[ice445]

Hello; Thanks for the quick reply. I did not figure you had the information but had to ask.
For what it is worth here is a link to a TSB about oil consumption
http://www.fordservicecontent.com/Ford_Content/vdirsnet/TSB/EU/ (nhtsa.gov)

Near as I can find a theory is the plasma arc method of applying the liner to the cylinder walls results in a very thin and light weight sleeve, but one which is very hard. It may not say in the TSB but the theories I have found amount to the hardness not allowing the rings to seat as soon as has been normal with the older style of sleeves.

I will keep searching and asking around.

If it helps, my car was burning about 1 qt every 1200 miles, which is generally pretty bad. But as my mileage increased (now at almost 9000), the consumption declined substantially to about half that. I do think some of these engines take a lot longer to wear in and achieve proper ring seat than a traditional sleeved block would. I do wonder how the engine plant achieves consistent coating thicknesses with this technology. Of course my experience isn't typical, most people don't note any notable oil consumption, or if they have some it doesn't change much. But I did a very "soft" break in without beating on the car so that may have played a part.

I'm currently not quite half a quart down since my last oil change and I've put 1000 miles on the car since then. I do one high RPM pull at minimum each day too, so I'm fine with this if it stays this way.

 

[Mike Pfeifer]

I work at a BMW dealer as a tech for over 20 years. One cool thing that BMW does that is not well known is the ability to choose almost any paint color, usually at a cost of $5500 (there are a few exceptions, both higher and lower). My dealer has jumped on this and our show room looks like a bag of skittles exploded! Anyway, does Ford have a similar program and if so what are the details?

 

[Zach@Granger]

I work at a BMW dealer as a tech for over 20 years. One cool thing that BMW does that is not well known is the ability to choose almost any paint color, usually at a cost of $5500 (there are a few exceptions, both higher and lower). My dealer has jumped on this and our show room looks like a bag of skittles exploded! Anyway, does Ford have a similar program and if so what are the details?

Unfortunately no. Unless your name is Craig Jackson and you're buying the first GT500 at auction. We're limited to whatever the color palette is on the order guide.

 

[SteelCity_Stang]

I have a question about CPO cars as well. Are warranty claims processed the same as they would be a factory warranty or is it done through a 3rd party?

 

[Zach@Granger]

I have a question about CPO cars as well. Are warranty claims processed the same as they would be a factory warranty or is it done through a 3rd party?

You have to pay close attention to the dealerships verbage on the ad. We run a certified program for lifetime powertrain coverage for our vehicles and that is a 3rd party. Other dealers have 3rd party programs too.

If it is a genuine Ford certified pre-owned it is processed very similarly to a Ford warranty. The same process from the customer perspective.

Sponsored