btown93
Well-Known Member
Unfortunately, the dealership experience is not a "Ford" problem per se....It speaks more to the current use of the antiquated flat rate system. Add to that, the society we live in and the lack of personal responsibilty/pride that comes with working in this business. However, Ford Cororate doesn't help the problem. It is multi-faceted. As it pertains to the GT350, Ford assumed (incorrectly) that dealership techs would install the splitter correctly, and also torque oil filters correctly. Lets use the splitter for example. The PDI labor time on 2017 GT350 pays 1.1 hours. I am not a tech, but I understand the situation they are in. If you were going to get paid for an hours work, if it took you 10 min or it took you 2 hours, what would you do? In this case, its partly on Ford, and partly on the tech. Ford has to know it will take alot longer than an hour for someone to do a complete, normal PDI, and also take the time to install the splitter correctly. In this case, the customer suffers. Lets talk about an oil change. Typically an oil change pays .3 hrs. So, in real dollars, the technician that gets $30/hr will be paid $9.00. For that $9.00 the tech has to pull the car in, put it on the lift, drain the 10 qts oil, remove the filter, replace the filter, torque the filter, then add 10 qts of oil by hand (most places won't have 5w50 on tap). Personally I wonder if this is the reason for the oil filter change to cartridge. It takes that source of error away. One could say, wow, shouldn't someone working on a $67k car get paid more than $9 to do an oil change! I can't tell you how many threads I've seen about the cheapest place to buy oil. There is lierally a couple bucks/qt profit. That same person thinking that the tech should get paid more than $9 to make sure he does a good job would also say, "it's a Ford, why is my oil change going to cost $150? what a ripoff!" I'm not trying to have a pity party for the technician here, I am more just trying to explain how the system works, and hopefully give insight. I'm also not trying to offend any technicians out there that do the right thing. Fact is its a flawed system that doesn't meet the expectaion customers have on this caliber of vehicle. Ford and the dealer benefit from this type of pay system. I'm not sure how it works at say, brand "P"...but the assumption is that there is a much higher level of service. Is there? Maybe. Perhaps the way dealerships and in turn technicians are compensated is different.
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